HP Surestore Tape Library Model 6/140 HP SureStore E Tape Library Model 6/140 - Page 115

Understanding Errors and Troubleshooting Understanding Error States Errors & Troubleshooting Table 4-1 Partial Availability Conditions Library Status Cause Solution Date and time not set Drive not present Drive offline Drive online pending Drive firmware mismatch Drive needs cleaning The date and time is not set on the front panel. The library could not detect all expected drive modules. NOTE: This typically occurs because a drive was physically removed from the library. This may also occur for a brief time during an online drive repair. This condition will persist over a power cycle. Drive(s) taken offline because of the following: • Taken offline from front panel, host computer, or library controller. • Drive(s) failed power-on test. • Drive module board failed power-on test. • Failed serial communication to drive. • Failed to load/unload tape. Drive(s) are present and powered up, but have outdated firmware. Drives are present and powered up, but have different revisions of firmware. One or more drives need cleaning. • Set the date and time. (See "Setting the Date and Time" on page 3-22.) If a drive is present in the library: • Power off the library. • Reseat the drive module. • Power on the library. • Contact your service representative. • Verify that the drive is online. If not, put drive back online from the front panel. • Power cycle the library. • Verify cabling and termination. • Check the error log from the front panel or RMC Web-Based Library Administrator pages for possible causes. • Contact your service representative. • Update drive firmware. (See page 4-60.) • Update drive firmware. (See page 4-60.) • Clean the drive(s). (See page 215.) Chapter 4 4-9