HP Surestore Tape Library Model 6/140 HP SureStore E Tape Library Model 6/140 - Page 116

Based Library Administrator, Removing/Replacing

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Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Drive critical error Drive not on Fibre Channel Firmware update needed Library fan failure Magazines missing Door open A critical error occurred on a drive. • Check the Drive Event Log from the front panel or RMC WebBased Library Administrator pages for possible causes. • Contact your service representative. Drive(s) are detected by library controller but are not detected by any of the Fibre Channel interfaces. • Verify that this is your intended configuration. • Verify that there are no broken or bent pins on the SCSI cables. • Tighten all SCSI cables and power cycle the library. • If problem persists, replace the SCSI cables. • Contact your service representative. A library component has firmware that is different from the rest of the library. • Update library firmware. (See page 4-60.) A library card cage fan has failed. • Power cycle the library. • Contact your service representative. Library could not detect all the magazines. • Ensure that all magazines are present and correctly installed. (See "Removing/Replacing a Magazine" on page 2-12.) One or more tape doors are • Ensure that doors are closed. open. The library robotics will not move until the door is closed. 4-10 Chapter 4

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Understanding Errors and Troubleshooting
Understanding Error States
Chapter 4
4-10
Drive critical
error
A critical error occurred on a
drive.
•
Check the
Drive Event Log
from
the front panel or RMC Web-
Based Library Administrator
pages for possible causes.
•
Contact your service
representative.
Drive not on Fibre
Channel
Drive(s) are detected by library
controller but are not detected
by any of the Fibre Channel
interfaces.
•
Verify that this is your
intended configuration.
•
Verify that there are no broken
or bent pins on the SCSI cables.
•
Tighten all SCSI cables and
power cycle the library.
•
If problem persists, replace the
SCSI cables.
•
Contact your service
representative.
Firmware update
needed
A library component has
firmware that is different from
the rest of the library.
•
Update library firmware.
(See page 4-60.)
Library fan
failure
A library card cage fan has
failed.
•
Power cycle the library.
•
Contact your service
representative.
Magazines
missing
Library could not detect all the
magazines.
•
Ensure that all magazines are
present and correctly installed.
(See
“
Removing/Replacing a
Magazine
”
on page 2-12.)
Door open
One or more tape doors are
open. The library robotics will
not move until the door is closed.
•
Ensure that doors are closed.
Table 4-1
Partial Availability Conditions
Library Status
Cause
Solution