HP Surestore Tape Library Model 6/140 HP SureStore E Tape Library Model 6/140 - Page 181

Customer Support Service Contracts NOTE Table B-1 Service Contracts Service contracts are available for your library. If you choose to purchase one, your warranty will be upgraded. Table B-1 lists available service contracts for HP SureStore E Tape Library Model 12/140, and Table B-2 lists response level upgrades. To purchase a service contract, contact your HP Sales Representative. Hardware Service Contracts Option Description 02A On-site 4 hour same day response, Monday - Friday, business hours (vary by country). 02C On-site next day response, Monday - Friday, business hours (vary by country). 02G On-site 4 hour same day response, 7 days a week, 24 hours a day. 02L On-site scheduled response, Monday - Friday, business hours (vary by country). HP will send a CE to a customer site at the same time every week as agreed with the customer (when repairs need to be made). All products to be repaired must be set aside in one location at the customer site. Can only be charged on products that can be safely moved. 02V On-site 6 hour call-to-repair, seven days a week, 24 hours a day. Time begins when the original call to the call center is made. Available only for customer sites up to 50 miles (80 km) from a primary HP Support Response Office. 02X On-site 4 hour call-to-restoration, 7 days a week, 24 hours a day. Time begins when the original call to the call center is made. Available only for customer sites up to 50 miles (80 km) from a primary HP Support Response Office. Appendix B B-3 Customer Support