HP Surestore Tape Library Model 6/140 HP SureStore E Tape Library Model 6/140 - Page 117

Errors & Troubleshooting Understanding Errors and Troubleshooting Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Incompatible magazine(s) The magazine is incompatible with the drive type. • Ensure that you use the correct magazine for your drive type. (See Appendix D.) Mailslot open Mailslot door is open. The library robotics will not move until the mailslot is closed. • Ensure that the mailslot door is closed. RMC not present Library could not detect the remote management card. • Power cycle the library. • Contact your service representative. Front panel not present Library could not detect the front panel display. • Power cycle the library. • Contact your service representative. Slave card not present Library could not detect the library slave controller cards. NOTE: Slave controller cards are required in all but the lowest level of the library. • Power cycle the library. • Contact your service representative. Remote management card failed Remote management card failed power-up test. • Power cycle the library. • Contact your service representative. Front panel failed Front panel display failed power-up test. • Power cycle the library. • Contact your service representative. Slave card failed Library slave controller card failed power-up test. NOTE: Slave controller cards are required in all but the lowest level of the library. • Power cycle the library. • Contact your service representative. Chapter 4 4-11