HP Z3200ps HP Designjet Z3200 Photo Printer Series - User Guide [English]
HP Z3200ps - DesignJet Color Inkjet Printer Manual
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- HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 1
HP Designjet Z3200 Photo Printer Using your printer - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 2
to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 3
Table of contents 1 Introduction Safety precautions ...2 HP Start-Up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Support, accessories and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 4
Server 19 Change the language of the HP Printer Utility 20 Change the language of the paper ...34 Paper presets ...35 To install a downloaded paper preset 35 To create your own paper preset 36 Advanced paper preset creation 37 Print on loaded paper ...39 Move the paper ...39 Maintain the paper - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 5
crop lines ...51 Print on sheet paper ...51 Use paper economically ...51 Use ink economically ...52 6 Color management What is color? ...54 The problem: color in the computer world 54 The solution: color management ...56 Color and your printer ...58 HP Embedded Spectrophotometer 58 A summary of - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 6
ink and paper usage for a job 79 Ink and paper statistics with the HP Printer Utility 79 Printer statistics with the Embedded Web Server 79 Cost accounting ...80 Request accounting data by E-mail ...80 8 Handling ink cartridges and printheads About the ink cartridges ...82 Check ink cartridge - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 7
paper type is not in the driver ...113 Black ink is easily removed when touched 114 After printing, the paper has wrinkles or there is too much ink 114 The paper has jammed ...115 Prints do not fall neatly into the basket 117 The sheet stays in the printer ...128 Color accuracy using EPS or PDF - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 8
Corrective action ...135 If you still have a problem ...136 13 Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge ...138 Ink cartridge status messages ...138 Cannot insert a printhead ...138 The front-panel display recommends reseating or replacing a printhead 139 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 9
Ecological specifications ...158 Environmental specifications ...159 Acoustic specifications ...159 Glossary ...160 Index ...162 ENWW ix - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 10
x ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 11
Introduction 1 Introduction ● Safety precautions ● HP Start-Up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 12
source of information is Using your printer, which is available from http://www.hp.com/ go/z3200/manuals/. The Quick reference guide contains the most commonly-needed information, and is provided as a printed manual with your printer. Using this guide Using your printer is organized into the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 13
help you solve problems that may occur while printing and include the following topics. ● Troubleshooting paper issues on page 111 ● Troubleshooting print-quality issues on page 120 ● Troubleshooting ink cartridge and printhead issues on page 137 ● Troubleshooting general printer issues on page - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 14
designed for printing high-quality images on paper up to 44 in (1.12 m) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi, from a 600 × 600 dpi input, using the Best print-quality option, the Maximum Detail option and photo paper ● The HP - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 15
Front view Introduction 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10. Basket Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 16
you in troubleshooting issues ● Is used to perform certain procedures, such as cutting and unloading paper ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer, such as the ink cartridges, the printheads, the paper and the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 17
guide. Printer software The following software is provided with your printer: ● The PCL3 raster printer driver ● The HP Printer Utility, see Access the HP Printer Utility on page 19, allows you to: ◦ Manage the printer including color with the HP Color Center ◦ View the status of the ink cartridges - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 18
of the total number of prints, number of prints by paper type, number of prints by print-quality option and total amount of ink used per color (the accuracy of these estimates is not guaranteed) ● Service information: provides information needed by service engineers 8 Chapter 1 Introduction ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 19
Software installation 2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 20
http://www.hp.com/go/jetdirect/ for more details NOTE: The speed of any network connection depends on all components used in printer driver and the HP Printer Utility will be installed. 4. Follow the instructions on your screen to set up the printer. The configuration program looks for printers - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 21
printer driver and the HP Printer instructions on your screen to set up the printer printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. ● Any other people sharing your directly connected printer will be unable to use the printer - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 22
. Note the mDNS service name of your printer. 2. Insert the HP Start-Up Kit CD into your CD drive. 3. Open the CD icon on your desktop. , then Fast Ethernet 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 23
printer driver and the HP Printer Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8. When you reach the Select Printer screen, look for your printer's mDNS service - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 24
. Software installation 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver and the HP Printer Utility. 7. When the software has been - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 25
. Software installation 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver and the HP Printer Utility. 7. When the software has been - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 26
printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. You may find that sharing your directly connected printer HP Designjet Installer icon. 4. Select Uninstall, and follow the instructions on your screen to uninstall the printer - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 27
on and off ● Change the language of the front-panel display ● Access the HP Printer Utility ● Access the Embedded Web Server ● Change the language of the HP Printer Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 28
system reliability. When the printer has not been used for a certain period mode, the printer wakes up from time to time to do maintenance service to the printheads back on, use the power switch at the rear. When the printer is powered 15 seconds. However, if the printer has been off for six weeks - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 29
launches the HP Printer Utility. If you have followed these instructions but failed to get through to the HP Printer Utility, see Cannot access the HP Printer Utility on page 147. Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 30
status screen. Personal settings If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 147. Change the language of the HP Printer Utility The HP Printer Utility can work in the following languages: English - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 31
to other networks or sub-networks, if none exist, use the IP address of the computer or the IP address of the print server ● Domain name: specify the name of the DNS domain that the print server resides in, for example, support.hp.com, note that it does not include the host name - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 32
● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Print on loaded paper ● Move the paper ● Maintain the paper ● Change the drying time ● Turn the automatic cutter on and off - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 33
is pressed down) to prevent the printer from moving. NOTE: All paper must be 11 inches (28 cm) or longer. A4 and US Letter paper cannot be loaded landscape. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper. Paper handling CAUTION: Keep the basket closed throughout - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 34
the end of the spindle. 3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. Paper handling 4. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. 24 Chapter 4 Paper handling ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 35
types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 101. Load a roll into the printer There are two ways to load a roll. The easy loading procedure is recommended. To start - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 36
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into both hands, push the spindle into both roll holders at the same time. The spindle snaps in place. Paper handling 26 Chapter 4 Paper handling ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 37
beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. CAUTION: Do not push your fingers inside the printer's paper path. 6. Roll the spindle into - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 38
type is not in the driver on page 113. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other paper types are not cut. 10. Look at the front panel; you may find some instructions there. 11. When the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 39
as described below. TIP: Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 40
roll, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 41
on the front-panel display. CAUTION: Do not push your fingers inside the printer's paper path. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks whether you are loading a roll - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 42
, without skew check, you will need to align the sheet manually. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE: When correctly loaded, the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 43
from the front of the printer. TIP: Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2. The sheet unloads out the front of the printer, either catch it manually or allow it to - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 44
out of the front of the printer, either catch it manually or allow it to fall into the basket. Paper handling View information about the paper To view the loaded paper information, press the View loaded paper key on the front panel. You can also select the Paper menu icon and then View loaded - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 45
.hp.com/go/z3200/paperpresets/ or at the paper manufacturer's Web site, click the Download Now button and save the paper preset (".oms" file) on your computer. NOTE: If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 46
and http://www.hp.com/go/Z3200/paperpresets/. The available categories are: ● Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink, no gloss enhancer, relatively low ink limits and high carriage position. ● Photo Paper: Photo-base, relatively thick - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 47
the new paper preset to your computer and use it on other HP Designjet Z3200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 48
printing artifacts (bleed, coalescence, etc.) in some cases. HP papers have fine-tuned ink limits while other papers use generic ink limits. 7. Click Next under Windows, Continue under Mac OS. 8. Load your custom paper, see Load a roll into the printer on page 25 or Load a single sheet on page 30 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 49
preset to your computer and use it on other HP Designjet Z3200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on page 35. Print - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 50
when you need to be sure ink is dry before handling. NOTE: Most paper types require no drying time. Select printer will make a straight cut removing a 4-inch strip from the front edge of the paper. Alternatively, you can use the Up and Down keys to remove more or less of the paper (minimum 2 inches - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 51
printheads are serviced after each print and the paper cannot be cut until that process is complete. When the paper has been cut, remove the cut piece from the output tray. TIP: If strips or short prints are left in the output tray the printer could jam. TIP: Photo and coated paper requires careful - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 52
● High-quality printing ● Print in gray shades ● Print with no margins ● Reprint an old job ● Rotate an image ● Print with crop lines ● Print on sheet paper ● Use paper economically ● Use ink economically 42 Chapter 5 Printing ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 53
Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. TIP: If your document is 13 × 19 in (33 × 48.3 cm), designed to fit on sheet paper of - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 54
edges of the paper. The image paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver paper. If you select Automatically by Printer, this enlargement is done automatically. If you select Manually - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 55
change some of its settings manually. TIP: Check at least the printer at a certain size but tell the printer to rescale it to a different size (normally larger). This may be useful if your software does not support large prints. You can rescale an image in the following ways: ● In the Windows driver - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 56
and ink on a bad print. NOTE: If you load sheet paper without a skew check, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout. ● To preview a print under Windows, you have two options: ◦ Use your application's print preview - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 57
the image. See below: NOTE: HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader or Apple Aperture. Print a draft You can specify fast draft-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 58
the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality options, then check the Maximum Detail box. NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the amount of ink used. If you have printhead problems If your - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 59
. ● In the Windows driver dialog: go to the Paper Type/Quality panel and select Color, then select Print In Grayscale. See also Print a black-and-white photo paper. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 60
rotate your images by 90 degrees in order to save paper, like this: You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the Mac OS Print dialog: select the HP Print Preview and then Rotate by 90 degrees. ● In - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 61
: select Manual Feed as the Paper Source. Use paper economically Here are some recommendations for making economical use of paper: ● If you are printing relatively small images, you can print up to 16 of them on one sheet of paper. Use the Pages per sheet option in the Features tab (Windows driver - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 62
. ● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses ink. ● Leave the printer permanently turned on so that it can maintain the printheads in good condition automatically. This regular printhead maintenance - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 63
Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 64
absorbing) and yellow (blue absorbing) inks as well as an additional black ink that absorbs light at all wavelengths. To get white using a printer requires not absorbing any of the light that illuminates a piece of paper and to get black, all of the inks need to be used to absorb all of the light - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 65
CMYK values depend on the types of inks and papers that you use with a printer. If this is the case using the same printer, you can easily imagine how different results can be obtained with printers using different technologies and therefore using different ink chemistry. The same happens with RGB - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 66
versa. These colors are called "out-of-gamut" colors. The industry uses two steps to reduce color differences as much as possible: ● Describe the : 1. Describe the color behavior of a device as accurately as possible using an ICC profile. By taking various RGB or CMYK combinations, sending them - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 67
and in printing software provided by printer manufacturers (in our case the HP Designjet Z3200 internal RIP). ● Source profile: paper. TIP: You can use "soft proofing" options in your application (such as Photoshop and InDesign) to view the result of each rendering intent. The most commonly used - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 68
defects and ready to use or send to your customer. You save time and effort and avoid wasting ink and paper, and you can meet demanding production schedules by printing overnight with confidence. HP Designjet Z3200 printers have been engineered with advanced hardware and driver features to ensure - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 69
defined in the printer, it has a color profile already, but you should at least calibrate it before using it. If you define a new paper type, you are automatically led through the steps of calibration and profiling. The following diagram shows the operations handled by the HP Color Center, in - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 70
enables your printer to produce consistent colors with the particular printheads, inks and paper type that you are using, and under ways: ● From the printer driver alert that recommends calibration. ● From the HP Color Center: select Paper Preset Management > Calibrate Paper. ● From the front - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 71
fails, check whether a color is missing from the chart. A missing color may be caused by a printhead problem: see Troubleshooting ink cartridge and printhead issues on page 137. NOTE: Matte black is not used on glossy or satin papers, so that column of the chart is not printed when calibrating those - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 72
colors from your printer, your inks and your paper. An ICC color profile is a description of a printer, ink and paper combination that contains all by using the HP Color Center: select Paper Preset Management > Profile Paper. The printer helps you by prompting for information about the paper, then - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 73
can copy it. The HP Printer Utility will notify you if your printer has profiles that are not yet stored on your computer. NOTE: Some applications may need to be closed and restarted in order to use a profile that has just been created. You can profile a photo paper with the gloss enhancer on - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 74
-party profiling software package, you can still install it for use with your printer and paper. 1. Go to the HP Color Center in the HP Printer Utility. Select Paper Preset Management > Install Profile. 2. Select the paper type that you will use with the ICC profile, and select the file containing - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 75
://www.hp.com/go/z3200/ knowledgecenter/ to see how to use the color management options of your particular application. To choose between Application-Managed Colors and Printer-Managed Colors: ● In the Windows driver dialog: select the Color tab. ● In the Mac OS Print dialog: select the Paper Type - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 76
, Printer-Managed Colors is automatically selected in the driver. To enable this Photoshop synchronization under Windows XP, you must download and install the following free software packages from Microsoft's Web site: ● Microsoft Core XML Services (MSXML) 6.0 ● Microsoft XML Paper Specification - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 77
and Mac OS: ● In the Windows driver dialog: select the Color tab, ensure Paper Type/Quality panel, then Gray balance. Under either operating system, you will then be able to make adjustments using instructions for specific printing jobs using specific software are similar to those you can find in HP - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 78
Color management Knowledge Center at http://www.hp.com/go/z3200/knowledgecenter/ for further examples and for the most up-to-date information. Print a color photo for an exhibition (Photoshop, Mac OS) This example uses Adobe Photoshop CS2 under Mac OS X and the color management is done by Photoshop - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 79
match the current working space, select Use the embedded profile. Otherwise, select Assign working printer (for example, HP Designjet Z3200 Photo 24in). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 80
Intent: select Perceptual. ● Click Print. 6. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper type that is currently loaded into the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 81
have to go through the optional step 5. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated with the printer and the print-quality level that you intend to use. See Color calibration on page 60. ● For a correct preview of the printed - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 82
RGB and others) until you are satisfied. ● Click OK. 5. (Optional) Use Photoshop to convert the image to grayscale. The simple way is to go to in the text box (for example: 30% Red, 59% Green, 11% Blue). Using a negative value inverts the source channel before adding it to the output channel. c. - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 83
Intent: select Perceptual. ● Click Print. 7. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper type that is currently loaded into the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 84
color management is done by Aperture. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See Color calibration on page 60 and Color profiling on page - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 85
can set an image as page background and apply wash. 7. Print your book, using the Print button in the Book Layout Editor. ● Presets Name list: select your book preset. ● Select Copies and Pages to print. ● Paper Size: select the paper size on which you want to print the job. ENWW Color management - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 86
, a setting 1.1 to 1.2 is adequate. 8. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper type that is currently loaded into the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 87
Color management ◦ Under Color Management, select Application Managed Colors. ● Click Print. ENWW Color management scenarios 77 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 88
7 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Cost accounting ● Request accounting data by E-mail Printer usage 78 Chapter 7 Retrieving printer usage information ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 89
for the whole lifetime of the printer, see Check printer usage statistics on page 79. ● View ink and paper usage for each of your recent jobs by using the HP Printer Utility or the front panel, see Check ink and paper usage for a job on page 79. If the HP Printer Utility is not available, see Access - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 90
are coming from. 2. Also in the Setup tab, select Printer settings and open the Accounting section. You must enter an E-mail paper type and size, the amount of each color of ink used, and various other attributes of the job. You can download an Excel template from HP Designjet Online (http://www.hp - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 91
8 Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead Ink and printheads ENWW 81 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 92
cartridge status To view the ink levels of your ink cartridges, press the View ink level key on the front panel. To get more information on your ink cartridges, you can use the front panel ink menu or the HP Printer Utility. For an explanation of the ink cartridge status messages, see Ink cartridge - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 93
wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 1. From the front panel, select the Ink menu icon , then Replace ink cartridges. 2. Open the ink cartridge cover completely. Gloss enhancer, gray, blue, green, magenta and yellow are in the left side, while - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 94
the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 95
have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printhead are connected to the ink cartridges and jet ink onto the paper. ENWW About the printheads 85 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 96
messages on page 144. NOTE: If the warranty status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of using "non-HP" ink are not covered under warranty. See the Legal Information document for detailed warranty implications. Remove - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 97
3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. To Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the carriage lid. 7. This gives you - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 98
because this can damage the printhead. Ink and printheads 11. The front-panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new, shake the printhead vigorously before removing the protective caps. 88 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 99
2. Remove the orange protective caps by pulling them down. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label it too fast, or at an angle, or if you rotate it as you insert it. Ink and printheads ENWW Insert a printhead 89 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 100
same procedure, then close the carriage lid. 7. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. Ink and printheads 90 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 101
process, when all printheads are changed, takes 35 minutes. If the printer finds problems in preparing the printheads, it takes longer, up to 80 minutes. procedure runs automatically if paper is loaded, see Align the printheads on page 142. Ink and printheads ENWW Insert a printhead 91 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 102
9 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits ● Secure Disk Erase Printer maintenance 92 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 103
of any current problems affecting the printer as a whole. You can also request information about: ◦ The currently loaded paper, with the View loaded paper key ◦ The ink levels, with the View ink levels key ◦ The ink cartridges, by selecting the Ink menu icon and then Ink cartridge information - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 104
4. Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Printer maintenance 94 Chapter 9 Maintaining the printer ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 105
7. Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. Printer maintenance 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 106
cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. 11. Fit the cutter stop onto the end of - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 107
. 13. Close the ink cartridge cover. Printer maintenance 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. Maintain the ink cartridges During the normal - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 108
your printer, the Support tab, and then Firmware Update. ● Using the HP Printer Utility for Mac OS, select Firmware Update in the Support group. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update. In each case, follow the instructions on your screen to download - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 109
is not used. The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 35. Update the software You are recommended to use HP Proactive Support (see HP Proactive Support on page 154) to keep your printer driver and - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 110
/. If you have difficulty in using Secure Disk Erase from Web JetAdmin, please contact HP Support: see Contact HP Support on page 154. Before choosing to erase the whole hard disk, you should be aware of the following considerations: ● You may be asked to restart the printer several times during the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 111
10 Accessories ● How to order supplies and accessories ● Introduction to the accessories Accessories ENWW 101 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 112
ordered for your printer. Table 10-1 Ink cartridges Cartridge HP 70 Matte Black 130 ml Ink Cartridge HP 70 Photo Black 130 ml Ink Cartridge HP 70 Gray 130 ml Ink Cartridge HP 70 Light Gray 130 ml Ink Cartridge HP 70 Magenta 130 ml Ink Cartridge HP 70 Yellow 130 ml Ink Cartridge HP 70 Light Magenta - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 113
paper HP currently provides the following paper types for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/z3200 Q1956A (EN) Universal Heavyweight Coated 120 Paper 100 ft = 30.5 m 24 in = 610 mm 36 in = - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 114
150 ft = 45.7 m 150 ft = 45.7 m Technical Paper Natural Tracing Paper 90 150 ft = 45.7 m Translucent Bond Paper 67 Vellum Paper 75 Film (Technical and Graphic) 150 ft = 45.7 m 150 ft = 45.7 m Width 16.54 in = 420 mm 23.39 in = 594 mm 24 in = 610 mm 33.11 in = 841 mm 36 in = 914 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 115
200 ft = 61m 100 ft = 30.5 m Everyday Pigment Ink Satin Photo 235 Paper 100 ft = 30.5 m Premium Matte Photo Paper 210 100 ft = 30.5 m Proofing Paper Professional High-gloss Contract 200 Proofing Paper 100 ft = 30.5 m Width 24 in = 610 mm 36 in = 914 mm 24 in = 610 mm 36 in = 914 mm Part - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 116
110 Paper-backed Polyester Fabric 110 Paper-backed Satin Fabric Silk 63.5 (with backing) 160 33 ft = 10.1 m 33 ft = 10.1 m 100 ft = 30.5 m Width 18 in = 458 mm 24 in = 610 mm 36 in = 914 mm 42 in = 1067 mm 18 in = 458 mm 24 in = 610 mm 42 in = 1067 mm 18 in = 458 mm 24 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 117
24 in = 610 mm 42 in = 1067 mm 24 in = 610 mm 36 in = 914 mm 42 in = 1067 mm 24 in = 610 mm 42 in = 1067 mm 36 in = 914 mm 24 in = 610 mm 44 in = 1118 mm 24 Sheet paper Paper type Bond and Coated Paper Inkjet Coated Paper g/m² Length 90 24 in = 610 mm 36 in = 914 mm Width 18 in = 457 mm 24 in - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 118
results: ● Photo paper that swells ● Brochure paper Order accessories The following accessories can be ordered for your printer. Name HP Designjet Z2100/Z3200 24 inch Stand (Asia only) HP Designjet Z2100/Z3200 24 inch Spindle HP Designjet Z2100/Z3200 44 inch Spindle HP Advanced Profiling Solution - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 119
HP Designjet Z3200. However, the HP Designjet Z3200 24in is sold in Asian countries without the stand, and so the stand for this printer is also available separately as an accessory. The height of the stand is 668 mm. The weight of the stand is 12.22 kg (44 inch) or 10.12 kg (24 inch). HP Advanced - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 120
● Automated CMYK profiling when your printer is driven by a Raster Image Processor (RIP) for accurate digital prints and proofs ● Easily and visually edit your profiles for ultimate color control Accessories 110 Chapter 10 Accessories ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 121
issues 11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 122
loading process, unless instructed to by the front- panel display. The printer automatically attempts to straighten the sheet. ● Preferably avoid using hand-cut sheets; if you need to use them, load them with the option Sheet, without skew check. 112 Chapter 11 Troubleshooting paper issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 123
on page 157. During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display. The paper type is not in the driver TIP: First check that your driver is up to date (see Update the software on page 99). The latest - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 124
used. To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper ● Fine Art Paper ● Super Heavyweight Coated Paper ● Thick Fine Art Paper (>250 g/m2) For other image quality problems, see Troubleshooting - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 125
occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 126
printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. 7. Carefully remove all small pieces of paper. 8. Lower the blue lever. 116 Chapter 11 Troubleshooting paper issues - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 127
problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper the paper. Use this key to move the print far enough out of the front of the printer, until it is convenient to manually cut with - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 128
you experience image quality problems such as banding or graininess in your printed image. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are reset to the factory default, see Update the firmware on page 98. 118 Chapter 11 Troubleshooting paper issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 129
If you are using a a transparent paper type, omit the first two steps below and advance to step 3. 1. From the front panel, select the Image Quality Maintenance menu icon , then Calibrate paper advance. The printer automatically recalibrates the paper advance and prints a paper advance calibration - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 130
troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper Diagnostics Print ● If you still have a problem 120 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 131
print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 132
the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. 122 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 133
advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 134
or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). 124 Chapter 12 Troubleshooting print - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 135
on the front panel, use the View loaded paper key. ● Using the HP Printer Utility for Windows, select Color Center > Paper Preset Management > Change Printing Properties. ● Using the HP Printer Utility for Mac OS, select HP Color Center > Paper Preset Management. Select the paper type, then press - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 136
paper types, for better print quality and paper control; change to the Up position only if this problem occurs. Vertical continuous lines on the print When loading a thick single sheet using if you are using the roll load to Quality in the driver dialog (Mac OS to Quality in the driver dialog (Mac OS - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 137
Bronzing If you are printing on photo paper in grayscale, and you experience a gloss differential problem when fluorescent light is directly reflected towards you from the print, producing 'bronzed' reflections from the ink, try one of the following: ● If using standard print quality options, ensure - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 138
the printer driver, your results will be wrong. You should manage colors in the application or in the printer, but not in both. 6. If the problem consists of color differences between your print and your monitor, please follow the instructions in the "How to calibrate your monitor" section of the HP - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 139
. ● There may be a communications problem between your computer and the printer. Check your USB or network cable. printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or borderless printing (see Select margins options on page 44 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 140
driver dialog, select Document options, Printer features, then set Max. application resolution to 300. NOTE: The above settings are mentioned for troubleshooting solve the problem. Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 141
status. If the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear stepped or jagged If lines in your - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 142
blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 42. 2. Reseat 12 Troubleshooting print-quality issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 143
patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 144
. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles. Here is an example of a light gray printhead in a good state: 134 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 145
seen, so such papers are not suitable for troubleshooting the gloss enhancer. Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 139). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 146
problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/z3200/drivers/. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 147
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 148
inside the ink cartridge slots. Ink cartridge status messages These are the possible ink cartridge status messages: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level is - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 149
the printer is ready to print. If the problem remains uses more ink than cleaning a single pair. If you have cleaned the printheads using the Clean printheads procedure from the front panel and are still experiencing image quality problems, you can try cleaning the printhead nozzles manually using - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 150
drop detector immediately, the printer continues working normally, however, the front panel display continues to show the warning. TIP: Wear gloves to avoid getting ink on your hands. 1. Turn off the printer at the front panel. 140 Chapter 13 Troubleshooting ink cartridge and printhead issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 151
2. To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Ink system issues ENWW Clean the printhead drop detector 141 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 152
and switch on the printer. Ink system issues 9. Power the printer on at the front paper has jammed, you have used a custom paper or are experiencing problems with color accuracy (see Color management on page 53); you may need to align the printheads. 142 Chapter 13 Troubleshooting ink cartridge - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 153
Photo paper is recommended for the best results. NOTE: If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the printer. Do not use transparent or semi-transparent paper source near the printer during printhead realignment can affect alignment. Ink system issues 5. - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 154
, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: The printhead is not a suitable type for use in printing. 144 Chapter 13 Troubleshooting ink cartridge and printhead issues ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 155
14 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Printer Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 156
to normal, then turn it on again. If you still experience problems, please contact your customer service representative. ● You may not have installed in your computer the correct driver for your printer; see the Assembly instructions. ● If you are printing on a sheet, you should specify sheet as - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 157
Color Center under Mac OS, this could be because you did not install the printer queue to print to that printer, but searched for the printer directly in the HP Printer Utility Printer Selector Screen, by going to More Printers or Add Manually. If this is the case, you will see a green circle in the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 158
Visio 2003, see Microsoft's online knowledge base (http://support.microsoft.com/search/). To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 159
and there are printing problems. For example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a problem that prevents printing, you see a pop-up window, which explains why the printer is not going to print. Follow the on-screen instructions to achieve your - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 160
by the use of the wrong kind of ink. See Legal Information. IO error Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 154. IO warning Try again; if the problem persists, contact HP Support. See Contact HP Support on page 154. Paper advance - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 161
. See Color calibration on page 60. 98 There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues on page 137. any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 154. Front-panel errors ENWW 151 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 162
HP Customer Care 16 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support 152 Chapter 16 HP Customer Care ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 163
printing community at http://www.hp.com/go/z3200/knowledgecenter/ for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads - the latest printer firmware, drivers, software, paper presets, etc. ● Technical support - online troubleshooting, customer care contacts and more - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 164
some procedure to solve the problem. See also Access the HP Printer Utility on page 19. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. 154 Chapter 16 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 165
are currently using ◦ If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and "all pages above" from Service Information (see The printer's internal prints on page 7) Telephone number Your HP Support telephone - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 166
17 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications 156 Chapter 17 Printer specifications ENWW - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 167
Cartridges containing 130 ml of ink: gloss enhancer, gray, blue, green, magenta, yellow, light magenta, light cyan, photo black, light gray, matte black, and red Table 17-2 Paper sizes Roll width Roll length Sheet width Sheet length Minimum Maximum 11 inches (279 mm) 24-inch printer: 24 inches - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 168
HP Designjet Z3200 Photo Printer HP-PCL3 GUI Table 17-7 Operating systems supported Apple Mac OS X Microsoft Windows 10.4 and later versions XP and later versions Physical specifications Table 17-8 Printer physical specifications 24 inch printer 24 inch printer (without stand) 44 inch printer - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 169
environmental specifications Temperature range Operating for optimal print quality 22°C to 26°C (72°F to 79°F) Operating for standard printing 15°C to 35°C (59°F to 95°F) Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and -40°C to 60°C (-40°F to 140 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 170
photo papers. It is not used on matte papers. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 171
format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet Z3200, each printhead prints two different colors - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 172
60 enable crop lines 51 enable cutter 40 ink cartridge information 82 internal prints 8 load roll 28 load sheet 32 modify configuration 21 move paper 39 print diagnostic image 133 printer utility software 147 printhead information 86 replace ink cartridges 83 replace printheads 86 reprint last job - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 173
Packs 153 HP Customer Care 153 HP Installation 154 HP Proactive Support 154 HP Start-Up Kit 153 HP Start-Up Kit CD 2 HP Support 154 I image diagnostics print 133 image problems clipped at bottom 129 clipped image 129 missing objects 130 Visio 2003 148 import paper preset 35 ink cartridge about 82 - HP Z3200ps | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 174
paper size 157 physical 158 power 158 printing resolutions 157 spectrophotometer 58 stand 109 statistics cost assignment 80 ink cartridge 82 printer usage 79 stepped lines 131 store the printer 97 support services HP Care Packs 153 HP Customer Care 153 HP Proactive Support 154 HP Start-Up Kit 153 HP
HP Designjet Z3200 Photo Printer
Using your printer