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HP Z3200ps HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 164

HP Installation, HP Proactive Support, Contact HP Support - reviews

UPC - 884420403401

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HP Customer Care HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/. HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity-all with the click of a mouse. A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment-with a clear focus on maximizing the value of your investment, increasing printer uptime and reducing printer management costs. HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in the HP Printer Utility, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. ● Under Windows, there are two ways of accessing HP Proactive Support from the HP Printer Utility. ◦ Select Tools > HP Proactive Support. ◦ Click near the bottom of the window where you see the text HP Proactive Support is disabled on your system. ● Under Mac OS, select Information > Printer Status > Printer Details. The HP Printer Monitor will open. Select Preferences > Monitoring > HP Proactive Support. If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem. See also Access the HP Printer Utility on page 19. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. 154 Chapter 16 HP Customer Care ENWW

Section	Page
Introduction	11
Safety precautions	12
HP Start-Up Kit	12
Your printer's documentation	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Support, accessories and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	15
The front panel	16
Printer software	17
The printer's internal prints	17
Installing the software	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect directly to a computer (Windows)	21
Printer sharing considerations	21
Uninstall the printer software (Windows)	22
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalizing the printer	27
Turn printer on and off	28
Change the language of the front-panel display	29
Access the HP Printer Utility	29
Access the Embedded Web Server	29
Change the language of the HP Printer Utility	30
Change the language of the Embedded Web Server	30
Change the sleep mode setting	30
Turn the buzzer on and off	30
Change the front-panel display contrast	31
Change the units of measurement	31
Configure network settings	31
Paper handling	32
General advice	33
Load a roll onto the spindle	33
Load a roll into the printer	35
Easy loading procedure	36
Paper menu procedure	38
Unload a roll	39
Unload paper key procedure with paper on the roll	39
Paper menu procedure with paper on the roll	39
Roll out of paper procedure	40
Load a single sheet	40
Easy loading procedure	40
Paper menu procedure	42
Unload a single sheet	43
Unload paper key procedure	43
Paper menu procedure	44
View information about the paper	44
Paper presets	45
To install a downloaded paper preset	45
To create your own paper preset	46
Advanced paper preset creation	47
Print on loaded paper	49
Move the paper	49
Maintain the paper	49
Change the drying time	50
Turn the automatic cutter on and off	50
Feed and cut the paper	50
Printing	52
Select print quality	53
Select paper size	53
Custom paper sizes	53
Select margins options	54
Print with shortcuts	54
Rescale a print	55
Preview a print	56
Print a draft	57
High-quality printing	57
If you have a high-resolution image	58
If you have printhead problems	58
If you are printing on photo paper	58
If you are printing on satin photo paper	58
Print in gray shades	59
Print with no margins	59
Reprint an old job	59
Rotate an image	60
Autorotate	61
Print with crop lines	61
Print on sheet paper	61
Use paper economically	61
Use ink economically	62
Color management	63
What is color?	64
The problem: color in the computer world	64
The solution: color management	66
Color and your printer	68
HP Embedded Spectrophotometer	68
A summary of the color management process	69
Color calibration	70
Check calibration status	70
Calibrate	70
Calibration from Photoshop	71
Color profiling	71
Create your own profile	72
Color measurement	73
Install a profile	74
Export a profile	74
Restore an original profile	74
Profile your monitor	74
Advanced profiling	75
Color management options	75
Color management example with Photoshop	76
Synchronized color management with Photoshop	76
Color adjustment options	76
Printing in color	76
Printing in grayscale	77
Color management scenarios	77
Print a color photo for an exhibition (Photoshop, Mac OS)	78
Print a black-and-white photo for an exhibition (Photoshop, Mac OS)	80
Print a digital album (Aperture, Mac OS)	84
Retrieving printer usage information	88
Get printer accounting information	89
Check printer usage statistics	89
Printer statistics with the HP Printer Utility	89
Printer statistics with the Embedded Web Server	89
Check ink and paper usage for a job	89
Ink and paper statistics with the HP Printer Utility	89
Printer statistics with the Embedded Web Server	89
Cost accounting	90
Request accounting data by E-mail	90
Handling ink cartridges and printheads	91
About the ink cartridges	92
Check ink cartridge status	92
Ink menu procedure	92
HP Printer Utility procedures	92
Remove an ink cartridge	92
Insert an ink cartridge	94
About the printheads	95
Check printhead status	96
Remove a printhead	96
Insert a printhead	98
Maintaining the printer	102
Check printer status	103
Clean the exterior of the printer	103
Replace the cutter	103
Maintain the ink cartridges	107
Move or store the printer	107
Update the firmware	108
Update the software	109
Change the battery	109
Printer maintenance kits	109
Secure Disk Erase	109
Accessories	111
How to order supplies and accessories	112
Order ink supplies	112
Order paper	113
Non-recommended paper types	118
Order accessories	118
Introduction to the accessories	119
Stand	119
HP Advanced Profiling Solution	119
Key features	119
Troubleshooting paper issues	121
The paper cannot be loaded successfully	122
Unsuccessful roll load	122
Unsuccessful sheet load	122
Paper loading error messages	123
The paper type is not in the driver	123
Black ink is easily removed when touched	124
After printing, the paper has wrinkles or there is too much ink	124
The paper has jammed	125
Prints do not fall neatly into the basket	127
The sheet stays in the printer when the print has been completed	127
The paper is cut when the print has been completed	127
The cutter does not cut well	127
The roll is loose on the spindle	128
A strip stays on the output tray and generates jams	128
Recalibrate the paper advance	128
Recalibrating the paper advance procedure	129
Return to default calibration	129
Troubleshooting print-quality issues	130
General advice	131
Print quality troubleshooting wizard	131
Horizontal lines across the image (banding)	132
The whole image is blurry or grainy	133
The paper is not flat	133
The print is scuffed or scratched	134
Ink marks on the paper	134
Horizontal smears on the front of coated paper	134
Ink marks on the back of the paper	135
Vertical dotted or dashed lines on the print	135
Vertical continuous lines on the print	136
Edges of objects are stepped or not sharp	136
Edges of objects are darker than expected	136
Bronzing	137
Horizontal lines at the end of a cut sheet print	137
Vertical lines of different colors	137
White spots on the print	137
Colors are inaccurate	138
Color accuracy using EPS or PDF images in page layout applications	138
The image is incomplete (clipped at the bottom)	139
The image is clipped	139
Some objects are missing from the printed image	140
Lines are too thick, too thin or missing	140
Lines appear stepped or jagged	141
Lines print double or in the wrong colors	141
Lines are discontinuous	142
Lines are blurred	143
The Image Diagnostics Print	143
Corrective action	145
If you still have a problem	146
Troubleshooting ink cartridge and printhead issues	147
Cannot insert an ink cartridge	148
Ink cartridge status messages	148
Cannot insert a printhead	148
The front-panel display recommends reseating or replacing a printhead	149
Clean the printheads	149
Clean the printhead drop detector	150
Align the printheads	152
Reinsert printheads procedure	153
Image Quality Maintenance menu procedure	153
Scanning errors during alignment	154
Printhead status messages	154
Troubleshooting general printer issues	155
The printer does not print	156
The printer seems slow	156
Communication failures between computer and printer	156
Cannot access the HP Printer Utility	157
Some Color Center options are unavailable	157
Cannot access the Embedded Web Server	157
Automatic file system check	158
No output when printing from Microsoft Visio 2003	158
Unavailable driver features when printing from QuarkXPress	158
Printer alerts	159
Front-panel error messages	160
HP Customer Care	162
Introduction	163
HP Professional Graphics Services	163
Knowledge Center	163
HP Start-Up Kit	163
HP Care Packs and Warranty Extensions	163
HP Installation	164
HP Proactive Support	164
Contact HP Support	164
Telephone number	165
Printer specifications	166
Functional specifications	167
Physical specifications	168
Memory specifications	168
Power specifications	168
Ecological specifications	168
Environmental specifications	169
Acoustic specifications	169
Glossary	170

Match case Limit results 1 per page

HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if

necessary, with two alternative response-time options.

●

Next business day

●

Same business day, within four hours (may not be available in all countries)

For more information on HP Care Packs, please visit

http://www.hp.com/

go/lookuptool/

HP Installation

The HP Installation service unpacks, sets up and connects the printer for you.

This is one of the HP Care Pack services; for more information, please visit

http://www.hp.com/

go/

lookuptool/

HP Proactive Support

HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and

resolving printer issues before they become problems for you. HP's Proactive Support tool is designed

to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a

mouse.

A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control

of your printing environment—with a clear focus on maximizing the value of your investment, increasing

printer uptime and reducing printer management costs.

HP recommends that you enable Proactive Support right away to save you time and prevent problems

before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for

software and firmware updates.

You can enable Proactive Support in the HP Printer Utility, where you can specify the frequency of

connections between your computer and HP's Web server, and the frequency of diagnostic checks. You

can also choose to run the diagnostic checks at any time.

●

Under Windows, there are two ways of accessing HP Proactive Support from the HP Printer Utility.

◦

Select

Tools

HP Proactive Support

◦

Click near the bottom of the window where you see the text

HP Proactive Support is

disabled on your system

●

Under Mac OS, select

Information

Printer Status

Printer Details

. The HP Printer Monitor

will open. Select

Preferences

Monitoring

HP Proactive Support

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the

problem and recommend a solution. In some cases, the solution may be applied automatically; in other

cases, you may be asked to perform some procedure to solve the problem.