IBM 8872 Service Guide - Page 17

Introduction

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Chapter 1. Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM® ® xSeries® 460 Type 8872 Eserver or MXE 460 Type 8874 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components. Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. v Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document. Related documentation In addition to this document, the following documentation also comes with the server: v Installation Guide This printed document contains instructions for setting up the server and basic instructions for installing some options. v User's Guide This document is in Portable Document Format (PDF) on the IBM xSeries Documentation CD. It provides general information about the server, including information about features, and how to configure the server. It also contains detailed instructions for installing, removing, and connecting optional devices that the server supports. v Rack Installation Instructions This printed document contains instructions for installing the server in a rack. v Safety Information This document is in PDF on the IBM xSeries Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document. v Warranty and Support Information This document is in PDF on the xSeries Documentation CD. It contains information about the terms of the warranty and getting service and assistance. Depending on the server model, additional documentation might be included on the IBM xSeries Documentation CD. The server might have features that are not described in the documentation that you received with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to © Copyright IBM Corp. 2005 1

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Chapter
1.
Introduction
This
Problem
Determination
and
Service
Guide
contains
information
to
help
you
solve
problems
that
might
occur
in
your
IBM
®
Eserver
®
xSeries
®
460
Type
8872
or
MXE
460
Type
8874
server.
It
describes
the
diagnostic
tools
that
come
with
the
server,
error
codes
and
suggested
actions,
and
instructions
for
replacing
failing
components.
Replaceable
components
are
of
three
types:
v
Tier
1
customer
replaceable
unit
(CRU):
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
v
Tier
2
customer
replaceable
unit:
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
that
is
designated
for
your
server.
v
Field
replaceable
unit
(FRU):
FRUs
must
be
installed
only
by
trained
service
technicians.
For
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
the
Warranty
and
Support
Information
document.
Related
documentation
In
addition
to
this
document,
the
following
documentation
also
comes
with
the
server:
v
Installation
Guide
This
printed
document
contains
instructions
for
setting
up
the
server
and
basic
instructions
for
installing
some
options.
v
User’s
Guide
This
document
is
in
Portable
Document
Format
(PDF)
on
the
IBM
xSeries
Documentation
CD.
It
provides
general
information
about
the
server,
including
information
about
features,
and
how
to
configure
the
server.
It
also
contains
detailed
instructions
for
installing,
removing,
and
connecting
optional
devices
that
the
server
supports.
v
Rack
Installation
Instructions
This
printed
document
contains
instructions
for
installing
the
server
in
a
rack.
v
Safety
Information
This
document
is
in
PDF
on
the
IBM
xSeries
Documentation
CD.
It
contains
translated
caution
and
danger
statements.
Each
caution
and
danger
statement
that
appears
in
the
documentation
has
a
number
that
you
can
use
to
locate
the
corresponding
statement
in
your
language
in
the
Safety
Information
document.
v
Warranty
and
Support
Information
This
document
is
in
PDF
on
the
xSeries
Documentation
CD.
It
contains
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance.
Depending
on
the
server
model,
additional
documentation
might
be
included
on
the
IBM
xSeries
Documentation
CD.
The
server
might
have
features
that
are
not
described
in
the
documentation
that
you
received
with
the
server.
The
documentation
might
be
updated
occasionally
to
include
information
about
those
features,
or
technical
updates
might
be
available
to
©
Copyright
IBM
Corp.
2005
1