IBM 8872 Service Guide - Page 91

diagnostic

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 202-xxx-0nn Failed system cache test, where nn=APIC ID. APIC ID Microprocessor 1. Reseat the following components: a. (Trained service technician only) Microprocessor nn 00, 01 1 06, 07 2 10, 11 3 16, 17 4 b. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor nn b. (Trained service technician only) Microprocessor tray 204-198-000 Test aborted. 1. Run the Quick Memory Test Diagnostic All Banks (see "Running the diagnostic programs" on page 59). 2. Update the BIOS code (see "Updating the firmware" on page 133). 3. Look in the test log (see "Viewing the test log" on page 60) and correct any other errors. 204-210-000 Test failed. 1. Run the Quick Memory Test Diagnostic All Banks (see "Running the diagnostic programs" on page 59). 2. Update the BIOS code (see "Updating the firmware" on page 133). 3. Look in the test log (see "Viewing the test log" on page 60) and correct any other errors. 215-xxx-000 Failed CD or DVD test. 1. Run the test again with a different CD or DVD. 2. Reseat the following components: a. CD or DVD drive b. Front panel assembly 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD or DVD drive b. (Trained service technician only) Front panel assembly 217-xxx-000 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 1. 2. Replace hard disk drive 1. 217-xxx-001 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 2. 2. Replace hard disk drive 2. 217-xxx-002 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 3. 2. Replace hard disk drive 3. Chapter 2. Diagnostics 75

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8872
and
Type
8874,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
202-xxx-0nn
Failed
system
cache
test,
where
nn=APIC
ID.
APIC
ID
Microprocessor
00,
01
1
06,
07
2
10,
11
3
16,
17
4
1.
Reseat
the
following
components:
a.
(Trained
service
technician
only)
Microprocessor
nn
b.
Microprocessor
tray
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
a.
(Trained
service
technician
only)
Microprocessor
nn
b.
(Trained
service
technician
only)
Microprocessor
tray
204-198-000
Test
aborted.
1.
Run
the
Quick
Memory
Test
Diagnostic
All
Banks
(see
“Running
the
diagnostic
programs”
on
page
59).
2.
Update
the
BIOS
code
(see
“Updating
the
firmware”
on
page
133).
3.
Look
in
the
test
log
(see
“Viewing
the
test
log”
on
page
60)
and
correct
any
other
errors.
204-210-000
Test
failed.
1.
Run
the
Quick
Memory
Test
Diagnostic
All
Banks
(see
“Running
the
diagnostic
programs”
on
page
59).
2.
Update
the
BIOS
code
(see
“Updating
the
firmware”
on
page
133).
3.
Look
in
the
test
log
(see
“Viewing
the
test
log”
on
page
60)
and
correct
any
other
errors.
215-xxx-000
Failed
CD
or
DVD
test.
1.
Run
the
test
again
with
a
different
CD
or
DVD.
2.
Reseat
the
following
components:
a.
CD
or
DVD
drive
b.
Front
panel
assembly
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
CD
or
DVD
drive
b.
(Trained
service
technician
only)
Front
panel
assembly
217-xxx-000
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
1.
2.
Replace
hard
disk
drive
1.
217-xxx-001
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
2.
2.
Replace
hard
disk
drive
2.
217-xxx-002
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
3.
2.
Replace
hard
disk
drive
3.
Chapter
2.
Diagnostics
75