IBM 8872 Service Guide - Page 94

11.

Type

1

and

press

Enter

to

continue.

Attention:

Do

not

restart

or

turn

off

the

server

until

the

update

is

completed.

12.

When

the

update

is

completed,

turn

off

the

server.

13.

Disconnect

the

server

from

the

ac

power

source.

14.

Move

the

J14

jumper

back

to

pins

1

and

2

to

return

to

startup

from

the

primary

page.

15.

Wait

30

seconds;

then,

connect

the

server

to

the

ac

power

source.

16.

Replace

the

cover;

then,

restart

the

server.

System-error

log

messages

A

system-error

log

is

generated

only

if

a

Remote

Supervisor

Adapter

II

SlimLine

is

installed.

The

system-error

log

can

contain

messages

of

three

types:

Information

Information

messages

do

not

require

action;

they

record

significant

system-level

events,

such

as

when

the

server

is

started.

Warning

Warning

messages

do

not

require

immediate

action;

they

indicate

possible

problems,

such

as

when

the

recommended

maximum

ambient

temperature

is

exceeded.

Error

Error

messages

might

require

action;

they

indicate

system

errors,

such

as

when

a

fan

is

not

detected.

Each

message

contains

date

and

time

information,

and

it

indicates

the

source

of

the

message

(POST/BIOS

or

the

service

processor).

Note:

The

BMC

log,

which

you

can

view

through

the

Configuration/Setup

Utility

program,

also

contains

many

information,

error,

and

warning

messages.

In

the

following

example,

the

system-error

log

message

indicates

that

the

server

was

turned

on

at

the

recorded

time.

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Date/Time:

2002/05/07

15:52:03

DMI

Type:

Source:

SERVPROC

Error

Code:

System

Complex

Powered

Up

Error

Code:

Error

Data:

Error

Data:

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

The

following

table

describes

the

possible

system-error

log

messages

and

suggested

actions

to

correct

the

detected

problems.

v

Follow

the

suggested

actions

in

the

order

in

which

they

are

listed

in

the

Action

column

until

the

problem

is

solved.

v

See

Chapter

3,

“Parts

listing,

Type

8872

and

Type

8874,”

on

page

93

to

determine

which

components

are

customer

replaceable

units

(CRU)

and

which

components

are

field

replaceable

units

(FRU).

v

If

an

action

step

is

preceded

by

“(Trained

service

technician

only),”

that

step

must

be

performed

only

by

a

trained

service

technician.

System-error

log

message

Action

1.5V

Calgary

PLL

Power

Good

Fault

1.

Reseat

the

I/O

board.

2.

Reseat

the

microprocessor

tray.

3.

(Trained

service

technician

only)

Replace

the

PCI-X

board.

78

IBM

xSeries

460

Type

8872

and

xSeries

MXE

460

Type

8874:

Problem

Determination

and

Service

Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	19
Server controls, LEDs, and connectors	20
Front view	20
Rear view	21
Internal LEDs, connectors, and jumpers	24
I/O board internal connectors and jumpers	24
Memory-card connectors	25
Memory-card LEDs	25
Microprocessor-board connectors and LEDs	26
PCI-X board connectors	26
PCI-X board LEDs	27
SAS-backplane connectors	27
Chapter 2. Diagnostics	29
Diagnostic tools	29
POST	29
POST beep codes	30
Beep code descriptions	30
No-beep symptoms	34
Error logs	34
Viewing error logs from the Configuration/Setup Utility program	35
Viewing the BMC log from the diagnostic programs	36
POST error codes	36
Checkout procedure	50
About the checkout procedure	50
Performing the checkout procedure	51
Checkpoint codes (trained service technicians only)	51
Troubleshooting tables	52
CD or DVD drive problems	52
General problems	53
Hard disk drive problems	53
Intermittent problems	54
Keyboard, mouse, or pointing-device problems	54
USB keyboard, mouse, or pointing-device problems	55
Memory problems	57
Microprocessor problems	58
Monitor problems	59
Optional-device problems	61
Power problems	62
Serial port problems	63
ServerGuide problems	64
Software problems	64
Universal Serial Bus (USB) port problems	65
Video problems	65
Light path diagnostics	65
Remind button	67
Light path diagnostic LEDs	68
Power-supply LEDs	73
Diagnostic programs, messages, and error codes	75
Running the diagnostic programs	75
Diagnostic text messages	76
Viewing the test log	76
Diagnostic error codes	76
Real Time Diagnostics	93
Recovering from a BIOS update failure	93
System-error log messages	94
Solving SCSI problems	104
Solving power problems	104
Solving Ethernet controller problems	104
Solving undetermined problems	106
Calling IBM for service	107
Chapter 3. Parts listing, Type 8872 and Type 8874	109
Replaceable server components	110
Power cords	111
Chapter 4. Removing and replacing server components	115
Installation guidelines	115
System reliability guidelines	116
Working inside the server with the power on	116
Handling static-sensitive devices	116
Returning a device or component	117
Removing and replacing Tier 1 CRUs	118
Adapter	118
DVD drive	120
Hot-swap fan	121
Hot-swap power supply	122
Memory card and memory module (DIMM)	124
Removing and replacing a memory card	124
Removing and replacing a DIMM	125
Remote Supervisor Adapter II SlimLine	127
ServeRAID-8i adapter	128
Top cover and bezel	129
Removing and replacing Tier 2 CRUs	130
Battery	130
I/O board	131
Operator information panel assembly	133
PCI-X adapter guide	134
Power-supply structure	135
SAS backplane	136
Removing and replacing FRUs	137
Front-panel assembly	137
Microprocessor tray and microprocessor	138
Removing and installing a microprocessor	138
Thermal grease	141
PCI-X board assembly	142
PCI-X switch card assembly	144
Power backplane	145
Scalability cartridge assembly	146
Chapter 5. Configuration information and instructions	149
Updating the firmware	149
Configuring the server	149
Using the ServerGuide Setup and Installation CD	149
Using the UpdateXpress program	150
Using the Configuration/Setup Utility program	150
Starting the Configuration/Setup Utility program	150
Configuration/Setup Utility menu choices	151
Passwords	154
Installing and using the baseboard management controller utility programs	155
Using the SAS/SATA Configuration Utility program	156
Configuring the Ethernet controller	156
Using the PXE boot agent utility program	156
Using the ServeRAID configuration programs	157
Using the Scalable Partition Web Interface	157
Appendix A. Getting help and technical assistance	159
Before you call	159
Using the documentation	159
Getting help and information from the World Wide Web	160
Software service and support	160
Hardware service and support	160
Appendix B. Notices	161
Edition notice	161
Trademarks	162
Important notes	162
Product recycling and disposal	163
Battery return program	163

IBM 8872 Service Guide - Page 94

System-error, messages

Page 94 highlights