IBM 8872 Service Guide - Page 92

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 217-xxx-003 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 4. 2. Replace hard disk drive 4. 217-xxx-004 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 5. 2. Replace hard disk drive 5. 217-xxx-005 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Reseat hard disk drive 6. 2. Replace hard disk drive 6. 217-198-xxx Could not establish drive parameters. 1. Check the drive cables and terminators. 2. Reseat the hard disk drive. 3. Replace the hard disk drive. 301-xxx-000 Failed keyboard test. Note: After installing a USB keyboard, you might have to use the Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup. 1. Reseat the following components: a. Keyboard b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 302-xxx-xxx Failed mouse test. 1. Reseat the following components: a. Mouse b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 305-xxx-xxx Failed video monitor test. 1. Reseat the following components: a. Monitor b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 405-xxx-000 Failed Ethernet test on controller on I/O board. 1. Make sure that Ethernet is not disabled in the Configuration/Setup Utility program and that the BIOS code is at the latest level. 2. Run the loopback diagnostic. 3. Reseat the I/O board. 4. Replace the I/O board. 405-xxx-00n No good link! Check loopback plug. 1. Make sure that the loopback plug is a gigabit loopback plug (see "Solving Ethernet controller problems" on page 88). 2. Check for any loose connections between the loopback plug and the Ethernet connector. 76 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8872
and
Type
8874,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
217-xxx-003
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
4.
2.
Replace
hard
disk
drive
4.
217-xxx-004
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
5.
2.
Replace
hard
disk
drive
5.
217-xxx-005
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
1.
Reseat
hard
disk
drive
6.
2.
Replace
hard
disk
drive
6.
217-198-xxx
Could
not
establish
drive
parameters.
1.
Check
the
drive
cables
and
terminators.
2.
Reseat
the
hard
disk
drive.
3.
Replace
the
hard
disk
drive.
301-xxx-000
Failed
keyboard
test.
Note:
After
installing
a
USB
keyboard,
you
might
have
to
use
the
Configuration/Setup
Utility
program
to
enable
keyboardless
operation
and
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
1.
Reseat
the
following
components:
a.
Keyboard
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
302-xxx-xxx
Failed
mouse
test.
1.
Reseat
the
following
components:
a.
Mouse
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
305-xxx-xxx
Failed
video
monitor
test.
1.
Reseat
the
following
components:
a.
Monitor
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
405-xxx-000
Failed
Ethernet
test
on
controller
on
I/O
board.
1.
Make
sure
that
Ethernet
is
not
disabled
in
the
Configuration/Setup
Utility
program
and
that
the
BIOS
code
is
at
the
latest
level.
2.
Run
the
loopback
diagnostic.
3.
Reseat
the
I/O
board.
4.
Replace
the
I/O
board.
405-xxx-00n
No
good
link!
Check
loopback
plug.
1.
Make
sure
that
the
loopback
plug
is
a
gigabit
loopback
plug
(see
“Solving
Ethernet
controller
problems”
on
page
88).
2.
Check
for
any
loose
connections
between
the
loopback
plug
and
the
Ethernet
connector.
76
IBM
xSeries
460
Type
8872
and
xSeries
MXE
460
Type
8874:
Problem
Determination
and
Service
Guide