IBM 8872 Service Guide - Page 52

Troubleshooting, tables, drive, problems - drivers

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Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see "Running the diagnostic programs" on page 59 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1. Check the light path diagnostics LEDs on the operator information panel (see "Light path diagnostics" on page 49). 2. Remove the software or device that you just added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. CD or DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The CD or DVD drive is not recognized. 1. Make sure that: v The IDE channel to which the CD or DVD drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD or DVD drive. 2. Run the CD or DVD drive diagnostic programs. 3. Reseat the following components: a. CD or DVD drive b. CD or DVD drive cable c. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. A CD or DVD is not working correctly. 1. Clean the CD or DVD. 2. Run the CD or DVD drive diagnostic programs. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. The CD or DVD drive tray is not 1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. 36 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide

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Troubleshooting
tables
Use
the
troubleshooting
tables
to
find
solutions
to
problems
that
have
identifiable
symptoms.
If
you
cannot
find
the
problem
in
these
tables,
see
“Running
the
diagnostic
programs”
on
page
59
for
information
about
testing
the
server.
If
you
have
just
added
new
software
or
a
new
optional
device
and
the
server
is
not
working,
complete
the
following
steps
before
using
the
troubleshooting
tables:
1.
Check
the
light
path
diagnostics
LEDs
on
the
operator
information
panel
(see
“Light
path
diagnostics”
on
page
49).
2.
Remove
the
software
or
device
that
you
just
added.
3.
Run
the
diagnostic
tests
to
determine
whether
the
server
is
running
correctly.
4.
Reinstall
the
new
software
or
new
device.
CD
or
DVD
drive
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8872
and
Type
8874,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
CD
or
DVD
drive
is
not
recognized.
1.
Make
sure
that:
v
The
IDE
channel
to
which
the
CD
or
DVD
drive
is
attached
(primary
or
secondary)
is
enabled
in
the
Configuration/Setup
Utility
program.
v
All
cables
and
jumpers
are
installed
correctly.
v
The
correct
device
driver
is
installed
for
the
CD
or
DVD
drive.
2.
Run
the
CD
or
DVD
drive
diagnostic
programs.
3.
Reseat
the
following
components:
a.
CD
or
DVD
drive
b.
CD
or
DVD
drive
cable
c.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
A
CD
or
DVD
is
not
working
correctly.
1.
Clean
the
CD
or
DVD.
2.
Run
the
CD
or
DVD
drive
diagnostic
programs.
3.
Reseat
the
CD
or
DVD
drive.
4.
Replace
the
CD
or
DVD
drive.
The
CD
or
DVD
drive
tray
is
not
working.
1.
Make
sure
that
the
server
is
turned
on.
2.
Insert
the
end
of
a
straightened
paper
clip
into
the
manual
tray-release
opening.
3.
Reseat
the
CD
or
DVD
drive.
4.
Replace
the
CD
or
DVD
drive.
36
IBM
xSeries
460
Type
8872
and
xSeries
MXE
460
Type
8874:
Problem
Determination
and
Service
Guide