IBM 8872 Service Guide - Page 98

IBM 8872 - eServer xSeries 460 Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. System-error log message Action Ethernet Data Rate modified from to Information only by user Ethernet Duplex setting modified from Information only to by user Ethernet interface by user Information only Ethernet locally administered MAC address modified from x:x:x:x:x:x Information only Ethernet MTU setting modified from x to y by user Information only Fan X Failure (X of 1-8) 1. Make sure that nothing is blocking the fan. 2. Check the physical connection and make sure that the fan is correctly seated. 3. Replace fan X. Fan X not detected (X of 1-8) 1. Make sure that nothing is blocking the fan or power supply. 2. Check the physical connection and make sure that the fan is correctly seated. 3. Replace fan X. Front Panel is not plugged in 1. Make sure that the operator information panel cables are correctly connected (verify LED activity). 2. Replace the operator information panel. Hard Drive X Fault 1. Run diagnostics. 2. Hard disk drive 3. SAS backplane Hard drive X removal detected Reseat hard disk drive X and restart the server. Hostname set to by user Information only Hot plug card is not plugged in 1. Make sure that the PCI or PCI-X cables are correctly connected. 2. Reseat the failing hot-plug cable or adapter. 3. Replace the failing hot-plug cable or adapter. Hurricane SMI 1.2V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service technician only) Replace the microprocessor tray. Hurricane Vtt MR 1.5V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service technician only) Replace the microprocessor tray. 82 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8872
and
Type
8874,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
System-error
log
message
Action
Ethernet
Data
Rate
modified
from
<value1>
to
<value2>
by
user
<USERID>
Information
only
Ethernet
Duplex
setting
modified
from
<value1>
to
<value1>
by
user
<USERID>
Information
only
Ethernet
interface
<value>
by
user
<USERID>
Information
only
Ethernet
locally
administered
MAC
address
modified
from
x:x:x:x:x:x
Information
only
Ethernet
MTU
setting
modified
from
x
to
y
by
user
<USERID>
Information
only
Fan
X
Failure
(X
of
1-8)
1.
Make
sure
that
nothing
is
blocking
the
fan.
2.
Check
the
physical
connection
and
make
sure
that
the
fan
is
correctly
seated.
3.
Replace
fan
X.
Fan
X
not
detected
(X
of
1-8)
1.
Make
sure
that
nothing
is
blocking
the
fan
or
power
supply.
2.
Check
the
physical
connection
and
make
sure
that
the
fan
is
correctly
seated.
3.
Replace
fan
X.
Front
Panel
is
not
plugged
in
1.
Make
sure
that
the
operator
information
panel
cables
are
correctly
connected
(verify
LED
activity).
2.
Replace
the
operator
information
panel.
Hard
Drive
X
Fault
1.
Run
diagnostics.
2.
Hard
disk
drive
3.
SAS
backplane
Hard
drive
X
removal
detected
Reseat
hard
disk
drive
X
and
restart
the
server.
Hostname
set
to
<value>
by
user
<USERID>
Information
only
Hot
plug
card
is
not
plugged
in
1.
Make
sure
that
the
PCI
or
PCI-X
cables
are
correctly
connected.
2.
Reseat
the
failing
hot-plug
cable
or
adapter.
3.
Replace
the
failing
hot-plug
cable
or
adapter.
Hurricane
SMI
1.2V
Power
Good
Fault
1.
Reseat
the
microprocessor
tray.
2.
Reseat
the
memory
cards.
3.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
Hurricane
Vtt
MR
1.5V
Power
Good
Fault
1.
Reseat
the
microprocessor
tray.
2.
Reseat
the
memory
cards.
3.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
82
IBM
xSeries
460
Type
8872
and
xSeries
MXE
460
Type
8874:
Problem
Determination
and
Service
Guide