IBM 8872 Service Guide - Page 81

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 035-002-0nn ServeRAID interface timeout. 1. The ServeRAID controller might not be configured correctly. Obtain the basic and extended configuration status bytes and see the ServeRAID Hardware Maintenance Manual for more information. 2. Reseat the following components: a. SAS hard disk drive backplane cables b. ServeRAID controller 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 035-253-0nn ServeRAID controller 0nn initialization failure; 0nn = the controller number. 1. The ServeRAID controller might not be configured correctly. See the ServeRAID Hardware Maintenance Manual for more information. 2. Reseat the following components: a. SAS hard disk drive backplane cables b. ServeRAID controller 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 035-253-s99 RAID adapter initialization failure. 1. Reseat the following components: a. ServeRAID adapter b. SAS hard disk drive backplane cable 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 035-254-0nn Setup error; unable to allocate memory to run test. Check the system resources and make more memory available (see "Configuration/Setup Utility menu choices" on page 135); then, run the test again. 035-255-0nn Internal error. 1. Reseat the SAS hard disk drive backplane cable. 2. Replace the SAS hard disk drive backplane. 035-260-0nn System to controller interface failure. 1. Reseat the following components: a. ServeRAID adapter b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 035-265-0nn Adapter Communication error. 1. Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Reseat the RAID controller. 3. Replace the RAID controller. Chapter 2. Diagnostics 65

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8872
and
Type
8874,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
035-002-0nn
ServeRAID
interface
timeout.
1.
The
ServeRAID
controller
might
not
be
configured
correctly.
Obtain
the
basic
and
extended
configuration
status
bytes
and
see
the
ServeRAID
Hardware
Maintenance
Manual
for
more
information.
2.
Reseat
the
following
components:
a.
SAS
hard
disk
drive
backplane
cables
b.
ServeRAID
controller
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
035-253-0nn
ServeRAID
controller
0nn
initialization
failure;
0nn
=
the
controller
number.
1.
The
ServeRAID
controller
might
not
be
configured
correctly.
See
the
ServeRAID
Hardware
Maintenance
Manual
for
more
information.
2.
Reseat
the
following
components:
a.
SAS
hard
disk
drive
backplane
cables
b.
ServeRAID
controller
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
035-253-s99
RAID
adapter
initialization
failure.
1.
Reseat
the
following
components:
a.
ServeRAID
adapter
b.
SAS
hard
disk
drive
backplane
cable
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
035-254-0nn
Setup
error;
unable
to
allocate
memory
to
run
test.
Check
the
system
resources
and
make
more
memory
available
(see
“Configuration/Setup
Utility
menu
choices”
on
page
135);
then,
run
the
test
again.
035-255-0nn
Internal
error.
1.
Reseat
the
SAS
hard
disk
drive
backplane
cable.
2.
Replace
the
SAS
hard
disk
drive
backplane.
035-260-0nn
System
to
controller
interface
failure.
1.
Reseat
the
following
components:
a.
ServeRAID
adapter
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
035-265-0nn
Adapter
Communication
error.
1.
Update
the
RAID
controller
firmware
(see
“Updating
the
firmware”
on
page
133).
2.
Reseat
the
RAID
controller.
3.
Replace
the
RAID
controller.
Chapter
2.
Diagnostics
65