Kenwood TS-890S Operation Manual - Page 186

Symptom, Probable Cause, Corrective Action, Refer

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18 TROUBLESHOOTING Symptom Probable Cause Corrective Action Unable to communicate with ① The IP address cannot be acquired. ① Same corrective actions as the "Clock ARCP-890/ARHP-890 using the LAN ② The IP address of this transceiver is not correction by the NTP server is not performed." port. (For operation within the LAN) configured in ARCP/ARHP. (18-6) symptom. ③ The administrator ID, password and the LAN ② Configure the IP address of this transceiver connection are not configured. in the ARCP/ARHP. ④ The users to be connected are not registered ③ Configure the administrator ID, password in the KNS user list. and "KNS Operation (LAN Connector)" in the KNS menu. ④ Register the information to the KNS user list. Unable to perform PC keying in the CW mode using the USB port. Or unable to transmit. ① CW keying is not configured. ② PTT is not configured. ③ The PC application settings are wrong. ① Configure Advanced Menu [20] "Virtual Enhanced COM Port - DTR" to CW keying. ② Configure Advanced Menu [19] "Virtual Enhanced COM Port - RTS" to PTT. ③ Reconfigure the PC application settings as follows. a. Check that the COM port number assigned by the Device Manager of the OS for communication between this transceiver and the PC application is the same as the number specified by the PC application. b. Check that the keying output and PTT output are the same as those configured in ① and ② respectively. Unable to perform PC keying in the RTTY mode using the USB port. Or unable to transmit. ① RTTY keying is not configured. ② PTT is not configured. ③ The PC application settings are wrong. ① Configure Advanced Menu [20] "Virtual Enhanced COM Port - DTR" to RTTY keying. ② Configure Advanced Menu [19] "Virtual Enhanced COM Port - RTS" to PTT. ③ Reconfigure the PC application settings as follows. a. Check that the COM port number assigned by the Device Manager of the OS for communication between this transceiver and the PC application is the same as the number specified by the PC application. b. Check that the keying output and PTT output are the same as those configured in ① and ② respectively. When this transceiver is connected to When our transceiver (TH-D72/TS-590S/ a PC with a USB cable, the COM port TS-590SG/TS-990S/TS-890S/TH-D74) is number assigned to the PC becomes connected to a USB port that is different from larger. the previously connected port, the OS will assign a new COM port. With our transceiver unit connected to the PC, delete the unwanted COM port number from "Device Manager" of the OS. For more details, please refer to the website below. http://www.kenwood.com/i/products/info/ amateur/software_download.html Clock correction by the NTP server is The IP address cannot be acquired. not performed. Check whether the DHCP of this transceiver is configured to ON. Check whether the DHCP server function on the broadband router is configured to ON or whether it is functioning normally. The NTP server address is not configured. Configure the NTP server address. NTP information is not transmitted from WAN. Open the port of communication devices such as the broadband router to ensure that the port used for communicating with the NTP server is not blocked. LAN cable is not connected. Check the LAN cable connection. Date and time cannot be configured. Auto clock correction is ON. Set auto clock correction to OFF. Refer to 15-1 15-3 15-5 16-12 16-12 14-3 14-3 14-3 2-7 14-3 18-6

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Symptom
Probable Cause
Corrective Action
Refer to
Unable to communicate with
ARCP-890/ARHP-890 using the LAN
port. (For operation within the LAN)
①
The IP address cannot be acquired.
②
The IP address of this transceiver is not
configured in ARCP/ARHP.
③
The administrator ID, password and the LAN
connection are not configured.
④
The users to be connected are not registered
in the KNS user list.
①
Same corrective actions as the “
Clock
correction by the NTP server is not performed.
”
(
18-6
) symptom.
②
Configure the IP address of this transceiver
in the ARCP/ARHP.
③
Configure the administrator ID, password
and
“
KNS Operation (LAN Connector)
”
in the
KNS menu.
④
Register the information to the KNS user list.
15-1
15-3
15-5
Unable to perform PC keying in the
CW mode using the USB port. Or
unable to transmit.
①
CW keying is not configured.
②
PTT is not configured.
③
The PC application settings are wrong.
①
Configure Advanced Menu [20]
“
Virtual
Enhanced COM Port - DTR
”
to CW keying.
②
Configure Advanced Menu [19]
“
Virtual
Enhanced COM Port - RTS
”
to PTT.
③
Reconfigure the PC application settings as
follows.
a. Check that the COM port number assigned
by the Device Manager of the OS for
communication between this transceiver and
the PC application is the same as the number
specified by the PC application.
b. Check that the keying output and PTT output
are the same as those configured in
①
and
②
respectively.
16-12
Unable to perform PC keying in the
RTTY mode using the USB port. Or
unable to transmit.
①
RTTY keying is not configured.
②
PTT is not configured.
③
The PC application settings are wrong.
①
Configure Advanced Menu [20]
“
Virtual
Enhanced COM Port - DTR
”
to RTTY keying.
②
Configure Advanced Menu [19]
“
Virtual
Enhanced COM Port - RTS
”
to PTT.
③
Reconfigure the PC application settings as
follows.
a. Check that the COM port number assigned
by the Device Manager of the OS for
communication between this transceiver and
the PC application is the same as the number
specified by the PC application.
b. Check that the keying output and PTT output
are the same as those configured in
①
and
②
respectively.
16-12
When this transceiver is connected to
a PC with a USB cable, the COM port
number assigned to the PC becomes
larger.
When our transceiver (TH-D72/TS-590S/
TS-590SG/TS-990S/TS-890S/TH-D74) is
connected to a USB port that is different from
the previously connected port, the OS will
assign a new COM port.
With our transceiver unit connected to the PC,
delete the unwanted COM port number from
“Device Manager” of the OS. For more details,
please refer to the website below.
amateur/software_download.html
Clock correction by the NTP server is
not performed.
The IP address cannot be acquired.
Check whether the DHCP of this transceiver is
configured to ON.
Check whether the DHCP server function on
the broadband router is configured to ON or
whether it is functioning normally.
14-3
The NTP server address is not configured.
Configure the NTP server address.
14-3
NTP information is not transmitted from WAN.
Open the port of communication devices such
as the broadband router to ensure that the port
used for communicating with the NTP server is
not blocked.
14-3
LAN cable is not connected.
Check the LAN cable connection.
2-7
Date and time cannot be configured.
Auto clock correction is ON.
Set auto clock correction to OFF.
14-3
18 TROUBLESHOOTING
18-6