Lenovo ThinkCentre M92 Hardware Maintenance Manual (HMM) (May 2012) - ThinkCen - Page 57

Networking problems, Ethernet problems

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If these actions do not correct the problem, your monitor might need service. See "Additional information resources" on page 34 for details. Networking problems The following are the most common networking problems. Select your networking problem from the following list: • "Ethernet problems" on page 51 For more information, see "Additional information resources" on page 34. Ethernet problems For Ethernet problems, select your symptom from the following list: • "Your computer cannot connect to the network" on page 51 • "The adapter stops working for no apparent reason" on page 52 • "If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur" on page 52 • "If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps" on page 52 Your computer cannot connect to the network Symptom: Your computer cannot connect to the network. Actions: Make sure that: • The cable is installed properly. The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. • The cable is installed properly. • You are using the correct device driver. On the Windows 7 operating system, do the following: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter. 5. Click Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. Chapter 5. Troubleshooting and diagnostics 51

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If these actions do not correct the problem, your monitor might need service. See “Additional information
resources” on page 34 for details.
Networking problems
The following are the most common networking problems. Select your networking problem from the
following list:
•
“Ethernet problems” on page 51
For more information, see “Additional information resources” on page 34.
Ethernet problems
For Ethernet problems, select your symptom from the following list:
•
“Your computer cannot connect to the network” on page 51
•
“The adapter stops working for no apparent reason” on page 52
•
“If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails
or errors occur” on page 52
•
“If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead,
it connects at 100 Mbps” on page 52
Your computer cannot connect to the network
Symptom: Your computer cannot connect to the network.
Actions: Make sure that:
•
The cable is installed properly.
The network cable must be securely connected to both the Ethernet connector of your computer and
the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100
meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try
a different cable.
•
The cable is installed properly.
•
You are using the correct device driver.
On the Windows 7 operating system, do the following:
1. Click
Start
➙
Control Panel
.
2. Click
Hardware and Sound
.
3. Click
Device Manager
. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
4. If an exclamation mark is displayed next to an adapter name under
Network adapters
, you might not
use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted
adapter.
5. Click
Update Driver Software
, and then follow the instructions on the screen.
•
The switch port and the adapter have the same duplex setting.
If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex.
Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.
•
You have installed all networking software that is necessary for your network environment.
Check with your LAN administrator for the necessary networking software.
Chapter 5
.
Troubleshooting and diagnostics
51