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Problems with the display and multimedia devices, Computer screen problems

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3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly. If the problem persists, ensure that the correct device driver is installed. 1. Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties pane, ensure that you see this message: Device Status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced. • Problem: All or some keys on the external numeric keypad do not work. Solution: Ensure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. Computer screen problems • Problem: The screen is blank. Solution: Do the following: - Press F6 to bring up the image. - If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press F8 to make the screen brighter. - If your computer is in sleep mode, press Fn to resume from the sleep mode. - If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Ensure that: - The display device driver is installed correctly. - The screen resolution and color quality are correctly set. - The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Personalize. 2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. Ensure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and ensure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. 7. Click the Monitor tab. Ensure that the correct device driver name is shown in the adapter information window. Chapter 9. Troubleshooting computer problems 121

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	20
Left-side view	22
Bottom view	23
Rear view	24
Status indicators	24
Locating important product information	26
Machine type and model label	26
FCC ID and IC Certification number label	27
Certificate of Authenticity label	27
Features	28
Specifications	29
Operating environment	30
Lenovo programs	30
Accessing Lenovo programs on the Windows 7 operating system	31
Accessing Lenovo programs on the Windows 8 operating system	32
An introduction to Lenovo programs	33
Chapter 2. Using your computer	37
Registering your computer	37
Frequently asked questions	37
Special keys	39
Using the UltraNav pointing device	41
Using the TrackPoint pointing device	41
Using the touch pad	43
Disabling the UltraNav pointing device and using an external mouse	44
Adding the UltraNav icon to the Windows notification area	44
Power management	44
Checking the battery status	44
Using the ac power adapter	45
Charging the battery	45
Maximizing the battery life	46
Managing the battery power	46
Power-saving modes	46
Connecting to the network	48
Ethernet connections	48
Wireless connections	48
Attaching an external monitor	52
Changing display settings	53
Using the Extend desktop function	53
Setting up a presentation	54
Using the NVIDIA Optimus Graphics feature	55
Using audio features	55
Using the integrated camera	56
Using the ThinkLight light feature	56
Using the optical drive	56
Using a media card	57
Inserting a media card	57
Removing a media card	57
Chapter 3. You and your computer	59
Accessibility and comfort	59
Ergonomic information	59
Comfort	60
Accessibility information	60
Traveling with your computer	61
Travel tips	61
Travel accessories	62
Chapter 4. Security	63
Attaching a mechanical lock	63
Using passwords	63
Passwords and sleep mode	63
Typing passwords	63
Power-on password	64
Hard disk passwords	64
Supervisor password	66
Hard disk security	68
Setting the security chip	69
Using the fingerprint reader	70
Notice on deleting data from your hard disk drive or solid state drive	72
Using firewalls	73
Protecting data against viruses	73
Chapter 5. Recovery overview	75
Recovery overview for the Windows 7 operating system	75
Creating and using a recovery media	75
Performing backup and recovery operations	76
Using the OneKey Recovery Pro workspace	77
Creating and using a rescue medium	78
Reinstalling preinstalled applications and device drivers	79
Solving recovery problems	79
Recovery overview for the Windows 8 operating system	80
Refreshing your computer	80
Resetting your computer to the factory default settings	80
Advanced startup options	80
Chapter 6. Replacing devices	83
Static electricity prevention	83
Disabling the built-in battery	83
Replacing the SIM card	84
Replacing the hard disk drive or solid state drive	85
Replacing the keyboard	87
Replacing the optical drive	91
Replacing a memory module	93
Replacing a Mini PCI ExpressCard for wireless LAN connection	95
Replacing a Mini PCI ExpressCard for wireless WAN connection	97
Replacing the backup battery	102
Chapter 7. Advanced configuration	105
Installing a new operating system	105
Before you begin	105
Installing the Windows 7 operating system	106
Installing the Windows 8 operating system	107
Installing device drivers	107
Installing the driver for the 4-in-1 media card reader	107
Installing the driver for USB 3.0 (for Windows 7)	107
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7/8 (for Windows 7)	108
Installing other drivers and software (for Windows 7)	108
ThinkPad Setup	108
Main menu	109
Config menu	109
Date/Time menu	113
Security menu	114
Startup menu	118
Restart menu	119
Updating your system UEFI BIOS	120
Using system management	120
System management	120
Setting management features	121
Chapter 8. Preventing problems	123
General tips for preventing problems	123
Making sure device drivers are current	124
Taking care of your computer	125
Cleaning the cover of your computer	126
Chapter 9. Troubleshooting computer problems	129
Diagnosing problems	129
Troubleshooting	129
Computer stops responding	129
Spills on the keyboard	130
Error messages	130
Errors without messages	132
Beep errors	133
Memory module problems	134
Networking problems	134
Problems with the keyboard and other pointing devices	136
Problems with the display and multimedia devices	137
Fingerprint reader problems	142
Battery and power problems	142
Problems with drives and other storage devices	145
A software problem	146
Problems with ports and connectors	147
Chapter 10. Getting support	149
Before you contact Lenovo	149
Getting help and service	150
Using diagnostic programs	150
Lenovo Support Web site	150
Calling Lenovo	150
Finding ThinkPad options	151
Purchasing additional services	151
Appendix A. Regulatory information	153
Wireless related information	153
Location of the UltraConnect wireless antennas	154
Locating wireless regulatory notices	155
Export classification notice	155
Electronic emission notices	155
Federal Communications Commission Declaration of Conformity	155
Industry Canada Class B emission compliance statement	155
European Union - Compliance to the Electromagnetic Compatibility Directive	156
German Class B compliance statement	156
Korea Class B compliance statement	156
Japan VCCI Class B compliance statement	157
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	157
Lenovo product service information for Taiwan	157
Appendix B. WEEE and recycling statements	159
Important WEEE information	159
Japan recycling statements	159
Recycling information for Brazil	160
Battery recycling information for the European Union	160
Battery recycling information for Taiwan	161
Battery recycling information for the United States and Canada	161
Appendix C. ENERGY STAR model information	163
Appendix D. Notices	165
Trademarks	166
Appendix E. Restriction of Hazardous Substances Directive (RoHS)	167
China RoHS	167
Turkish RoHS	167
Ukraine RoHS	167

Match case Limit results 1 per page

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external

keyboard. Ensure that you have seated the connectors correctly.

If the problem persists, ensure that the correct device driver is installed.

1. Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.

2. Click

Keyboard

3. Select the

Hardware

tab. In the

Device Properties

pane, ensure that you see this message:

Device

Status: This device is working properly.

If keys on the keyboard still do not work, have the computer serviced.

•

Problem

: All or some keys on the external numeric keypad do not work.

Solution

: Ensure that the external numeric keypad is correctly connected to the computer.

Problems with the display and multimedia devices

This topic includes the most common problems with displays and multimedia devices, including the

computer display, the external monitor, audio devices, and the optical drive.

Computer screen problems

•

Problem

: The screen is blank.

Solution

: Do the following:

–

Press F6 to bring up the image.

–

If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery

is not depleted, press F8 to make the screen brighter.

–

If your computer is in sleep mode, press Fn to resume from the sleep mode.

–

If the problem persists, follow the solution for the following problem.

•

Problem

: The screen is unreadable or distorted.

Solution

: Ensure that:

–

The display device driver is installed correctly.

–

The screen resolution and color quality are correctly set.

–

The monitor type is correct.

To check these settings, do the following:

1. Right-click on the desktop, and click

Personalize

2. Click

Display

at the left.

3. Select

Change display settings

. Check whether the screen resolution is correctly set.

4. Click

Advanced Settings

5. Click the

Adapter

tab. Ensure that the correct device driver name is shown in the adapter information

window.

Note:

The device driver name depends on the video chip that has been installed on your computer.

6. Click the

Properties

button. If you are prompted for an administrator password or conﬁrmation, type

the password or provide conﬁrmation. Check the

Device status

box and ensure that the device is

working correctly. If not, click the

Troubleshoot

button and follow the instructions on the screen.

7. Click the

Monitor

tab. Ensure that the correct device driver name is shown in the adapter information

window.

Chapter 9

Troubleshooting computer problems

121