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Sony NW-A35HN User Manual - Page 90

Media Go cannot be installed on a computer., Installation of Media Go fails., Media Go does

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[85] Troubleshooting Media Go Media Go cannot be installed on a computer. Installation of Media Go fails. Make sure that the computer supports the system requirements for Media Go. Then, follow the procedures below to install Media Go. Refer to the following website for the system requirements for Media Go. http://mediago.sony.com/ 1. Check the file size of the installer. If the size of the downloaded Media Go installer is smaller than the size indicated in the download dialog, the installer may be damaged. You cannot install Media Go properly with the damaged installer. Download the installer again and try installing Media Go. Media Go download website: http://mediago.sony.com/ 2. Stop background programs and check if the installation can be completed properly. When background programs are active, the installation of Media Go may fail (background programs: security software, etc.). Active programs may interfere with the installation of Media Go. Stop all software including programs that are active in the background. Then, check if the installation succeeds. 3. Create a new account and check if the installation can be completed. The current user account on the computer may not be capable of installing Media Go for some reason. Create a new administrator account. Then, check if the installation succeeds. The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications. [86] Troubleshooting Media Go Media Go does not recognize the Walkman. Try the following series of operations and check if Media Go recognizes the Walkman. Disconnect the Walkman from the computer and restart the computer. Restart the Walkman. Then, reconnect the Walkman to the computer. Delete the device profile. Follow the procedures below. 1. Disconnect the Walkman from the computer safely. Before you disconnect the Walkman from the computer, click on [Safely Remove Hardware] in the notification area of the Desktop. Confirm that the Walkman can be disconnected safely before you disconnect it.

Section	Page
Digital Music PlayerNW-A35/A35HN/A36HN/A37HN	1
Getting Started	1
Customer registration websites [1]	1
Before first use [2]	1
Walkman manuals and general information [3]	1
Checking the contents of the package [4]	1
Using the supplied accessories	1
Configuring the initial setup [7]	1
Installing Media Go (Windows) [8]	1
Installing Content Transfer (Mac) [9]	1
Power/Charging	1
Turning the Walkman on or off [10]	1
Using the HOLD switch [11]	1
Charging the battery [12]	1
Extending the battery life [13]	1
Notes on charging the battery [14]	1
microSD Cards	1
Using a microSD card [15]	1
Notes on microSD cards [16]	1
Basic Operations	1
Parts and controls [17]	1
Screen operations	1
List of icons displayed in the information area [26]	2
Adjusting the volume [27]	2
Browsing the operating guide [28]	2
Transferring Music	2
Preparing music content [29]	2
Purchasing High-Resolution Audio content [30]	2
Using a Windows computer	2
Using a Mac computer	2
Adding lyrics information using a computer [39]	2
Notes on transferring content from a computer [40]	2
Playing/Organizing/Deleting Music	2
Playing music [41]	2
Playback methods [42]	2
Using [SensMe™ Channels] [43]	2
Displaying lyrics	2
Managing playlists on the Walkman [46]	2
Managing bookmarks on the Walkman [47]	2
Deleting tracks from the Walkman [48]	3
Various Functions	3
Bluetooth	3
Adjusting the sound quality settings [54]	3
Using the Noise Canceling function [55]	3
Using the [Clear Phase™ ] function [56]	3
Using the language study function [57]	3
FM Radio	3
Using USB Mass Storage mode [60]	3
Restarting / Reformatting / Initializing	3
Version information/System updates	3
Using shortcut buttons from the quick setting panel [66]	3
Settings menu [67]	3
Announcement	3
Notes on handling the Walkman [68]	3
Notes on the headphones [69]	3
Notes on the built-in battery [70]	3
Notes on the software [71]	3
General Information [72]	3
Maintenance [73]	4
Customer support website [74]	4
Specifications	4
Specifications [75]	4
Battery life [76]	4
Maximum recordable number of songs [77]	4
Supported formats [78]	4
System requirements [79]	4
Troubleshooting	4
Power/Charging	4
microSD Cards	4
Media Go	4
Playing Music	4
Others	4
[1] Getting Started Customer registration websites	4
For customers in the US:	5
For customers in Canada:	5
English	5
French	5
For customers in Latin America:	5
For customers in Europe:	5
For customers in Asia/Oceania/the Middle East/Africa:	5
English/Korean/Traditional Chinese	5
Simplified Chinese	5
[2] Getting Started Before first use	5
Model names	5
Computer system requirements	6
Battery charging	6
microSD cards	6
Images and illustrations	6
[3] Getting Started Walkman manuals and general information	6
Help Guide	6
Startup Guide (printed)	6
Instruction Manual (printed)	6
Important Information (supplied with the Walkman memory)	7
Customer support website (online)	7
[4] Getting Started Checking the contents of the package	7
NW-A35/A35HN/A36HN/A37HN (Common)	7
NW-A35HN/A36HN/A37HN	7
Note	7
[5] Getting StartedUsing the supplied accessories Switching the earbuds	7
Hint	8
[6] Getting StartedUsing the supplied accessories Attaching the clip	8
[7] Getting Started Configuring the initial setup	9
[8] Getting Started Installing Media Go (Windows)	9
Hint	10
Note	10
[9] Getting Started Installing Content Transfer (Mac)	10
Note	10
[10] Power/Charging Turning the Walkman on or off	11
To turn off the Walkman	11
Hint	11
[11] Power/Charging Using the HOLD switch	11
To enable the screen operation	12
Hint	12
[12] Power/Charging Charging the battery	12
Hint	12
Note	13
[13] Power/Charging Extending the battery life	13
[14] Power/Charging Notes on charging the battery	13
[15] microSD Cards Using a microSD card	14
To remove the microSD card	15
Note	15
[16] microSD Cards Notes on microSD cards	15
[17] Basic Operations Parts and controls	16
[18] Basic OperationsScreen operations How to use the various screens on the Walkman	18
Playback screen	19
Library screen	19
Lineup screen	19
Bookmark List screen	19
Sound quality setting screens	19
Hint	20
Basic operating buttons	20
Basic playback operating buttons	20
[19] Basic OperationsScreen operations Library screen	21
To display the library screen	21
Option/setting menu	21
Pop-up menu	22
Hint	22
[20] Basic OperationsScreen operations Playback screen	22
To display the playback screen	22
Hint	23
Note	23
Option/setting menu	23
[21] Basic OperationsScreen operations Lineup screen	23
To display the lineup screen	23
Option/setting menu	24
Pop-up menu	24
Hint	24
[22] Basic OperationsScreen operations Bookmark List screen	25
To display the bookmark list screen	25
Option/setting menu	25
Pop-up menu	25
Hint	26
Note	26
[23] Basic OperationsScreen operations Sound quality setting screens	26
To display the sound quality setting screen	26
To navigate the sound quality setting screens	26
Adjustable sound quality settings	26
Hint	27
[24] Basic OperationsScreen operations FM Radio screen	27
To switch to the FM radio function	27
Option/setting menu	27
[25] Basic OperationsScreen operations Language Study screen	28
To switch to the language study function	28
Screen layout for the language study function	28
Library screen for the music playback function	29
Library screen for the language study function	29
Lineup screen for the language study function	29
Playback screen for the language study function	29
Option/setting menu	29
Pop-up menu	30
[26] Basic Operations List of icons displayed in the information area	30
[27] Basic Operations Adjusting the volume	31
Adjusting the volume	31
Limiting the volume	31
Note	31
Volume operation (Only for countries/areas complying with European and Korean Directives)	31
Note	32
[28] Basic Operations Browsing the operating guide	32
[29] Transferring Music Preparing music content	32
Note	32
Importing content from an audio CD to Media Go	33
Music information	33
Hint	33
Importing content stored on a computer to Media Go	34
Importing content stored on an external media device to a computer	34
Purchasing content from online music services	35
[30] Transferring Music Purchasing High-Resolution Audio content	35
To transfer High-Resolution Audio content to the Walkman	35
Hint	35
[31] Transferring MusicUsing a Windows computer Transferring content from a Windows computer using Media Go	35
To transfer content from iTunes to the Walkman	37
Hint	37
Note	37
[32] Transferring MusicUsing a Windows computer Transferring content using Windows Explorer	38
Hint	38
Note	39
[33] Transferring MusicUsing a Windows computer Importing content from the Walkman to Media Go	39
Hint	40
Note	40
[34] Transferring MusicUsing a Windows computer Transferring language study content from a Windows computer using Media Go	40
Note	42
[35] Transferring MusicUsing a Windows computer Transferring language study content using Windows Explorer	42
Note	43
[36] Transferring MusicUsing a Mac computer Transferring content from a Mac computer using Content Transfer	44
Note	44
[37] Transferring MusicUsing a Mac computer Transferring content using Mac Finder	45
Hint	45
Note	45
[38] Transferring MusicUsing a Mac computer Transferring language study content using Mac Finder	46
Note	46
[39] Transferring Music Adding lyrics information using a computer	47
Adding lyrics to a track with Media Go	47
Note	47
Creating lyrics in a text file (LRC file)	47
Hint	48
Copyright notice	48
[40] Transferring Music Notes on transferring content from a computer	48
Note	49
[41] Playing/Organizing/Deleting Music Playing music	49
On a Windows computer	49
On a Mac computer	49
Manual buttons on the Walkman	50
Note	50
[42] Playing/Organizing/Deleting Music Playback methods	50
Setting the playback mode	50
Setting the playback range	51
Note	51
[43] Playing/Organizing/Deleting Music Using [SensMe™ Channels]	52
Hint	52
Note	52
[44] Playing/Organizing/Deleting MusicDisplaying lyrics Obtaining lyrics information	52
[45] Playing/Organizing/Deleting MusicDisplaying lyrics Displaying lyrics	53
[46] Playing/Organizing/Deleting Music Managing playlists on the Walkman	53
Adding tracks to playlists on the Walkman	53
Hint	54
Note	54
Listening to tracks in a playlist on the Walkman	54
Deleting playlists from the Walkman	54
Hint	54
Note	54
[47] Playing/Organizing/Deleting Music Managing bookmarks on the Walkman	54
Adding tracks to bookmark lists	55
Hint	55
Note	55
Listening to bookmarked tracks on the Walkman	55
Removing tracks from a bookmark list on the Walkman	55
Hint	55
[48] Playing/Organizing/Deleting Music Deleting tracks from the Walkman	55
Hint	56
Note	56
[49] Various FunctionsBluetooth Connecting the Walkman to an unpaired Bluetooth device for the first time	56
To disconnect from a paired Bluetooth device	57
Hint	57
Note	57
[50] Various FunctionsBluetooth Connecting the Walkman to a paired Bluetooth device	58
To turn the Bluetooth function on or off	58
To confirm the information for a device:	58
To erase a registered device:	58
Hint	59
Note	59
[51] Various FunctionsBluetooth Establishing a Bluetooth connection using NFC	59
To disconnect the Walkman and the Bluetooth device using the NFC function	60
To turn off the NFC function	60
Hint	60
Note	60
[52] Various FunctionsBluetooth Configuring the Bluetooth function	61
Selecting the playback quality for Bluetooth streaming	61
Note	61
Checking Bluetooth information	61
[53] Various FunctionsBluetooth Notes on the Bluetooth function	61
[54] Various Functions Adjusting the sound quality settings	62
From the [Settings] menu	62
ClearAudio+	62
Clear Phase™	62
From the [Settings] – [Sound Settings] menu	62
Equalizer	63
DSEE HX	63
DC Phase Linearizer	63
VPT (Surround)	63
Dynamic Normalizer	63
Note	63
[55] Various Functions Using the Noise Canceling function	63
To turn off the Noise Canceling function	64
Hint	64
Note	64
[56] Various Functions Using the [Clear Phase™ ] function	65
Hint	65
[57] Various Functions Using the language study function	65
Useful functions for playback	66
To go back to the music playback function	66
Note	66
[58] Various FunctionsFM Radio Listening to FM radio broadcasts	66
To scan the previous or next receivable station	67
To change the scan sensitivity	67
To change the monaural/auto setting	67
Note	67
[59] Various FunctionsFM Radio Presetting FM radio stations	67
Presetting FM radio stations automatically	67
Presetting FM radio stations manually	68
Hint	68
Note	68
[60] Various Functions Using USB Mass Storage mode	68
Switching from USB Mass Storage mode to USB mode	68
Switching from USB mode to USB Mass Storage mode	69
Note	69
[61] Various FunctionsRestarting / Reformatting / Initializing Restarting the Walkman	69
[62] Various FunctionsRestarting / Reformatting / Initializing Resetting/Reformatting/Initializing the Walkman	70
Hint	71
Note	71
[63] Various FunctionsRestarting / Reformatting / Initializing Formatting a microSD card	71
Note	71
[64] Various FunctionsVersion information/System updates Checking information on the Walkman	71
[65] Various FunctionsVersion information/System updates Updating the Walkman system software	72
Hint	72
[66] Various Functions Using shortcut buttons from the quick setting panel	72
Available functions	73
Note	73
[67] Various Functions Settings menu	73
Basic Settings	74
Sound	74
Headphones	75
Bluetooth	75
Function Settings	75
Other	75
[68] Announcement Notes on handling the Walkman	76
[69] Announcement Notes on the headphones	77
Road safety	77
Preventing hearing damage	77
About the in-ear headphones	78
Consideration for others	78
[70] Announcement Notes on the built-in battery	78
[71] Announcement Notes on the software	78
[72] Announcement General Information	79
[73] Announcement Maintenance	80
[74] Announcement Customer support website	80
For customers in the US:	80
For customers in Canada:	80
English	80
French	80
For customers in Latin America:	80
For customers in Europe:	80
For customers in Asia/Oceania/the Middle East/Africa:	80
English	80
Korean	80
Simplified Chinese	81
Traditional Chinese	81
For customers who purchased the overseas models:	81
[75] Specifications Specifications	81
Display	81
Interface	81
FM radio	81
Bluetooth	81
Output (headphones)	82
Noise Canceling system	82
General	82
Capacity	83
Actual available memory for other contents (*1)	83
[76] Specifications Battery life	83
Music (Approx.)	83
FM Radio (Approx.)	84
Bluetooth (Approx.)	84
Note	84
[77] Specifications Maximum recordable number of songs	84
Number (Approx.)	84
[78] Specifications Supported formats	85
Music (1, 2, *3)	85
Audio Formats	85
MP3	85
WMA	85
FLAC	85
Linear PCM	85
AAC	85
HE-AAC	86
Apple Lossless	86
AIFF	86
DSD (*4)	86
Note	86
[79] Specifications System requirements	86
Computer	86
PC application for Windows	87
PC application for Mac	87
Web browser	87
Internet	87
Guarantee operation	87
[80] TroubleshootingPower/Charging The built-in rechargeable battery becomes depleted quickly even after the Walkman is fully charged.	87
Limit the battery consumption to check if the battery condition improves. If the battery life becomes half as short as normal, consider replacing the battery.	87
[81] TroubleshootingPower/Charging What is the battery lifespan?	88
The built-in rechargeable battery can be charged approximately 500 times.	88
[82] TroubleshootingPower/Charging Can I replace the built-in rechargeable battery myself?	88
Do not replace the battery yourself.	88
[83] TroubleshootingmicroSD Cards The computer does not recognize the microSD card in the Walkman.	89
Disconnect the Walkman from the computer, and then try the following measures. Insert the microSD card into the Walkman before you reconnect the Walkman to the computer. Then, check if the computer recognizes the microSD card.	89
[84] TroubleshootingmicroSD Cards The Walkman does not recognize a microSD card.	89
Try the following measures.	89
[85] TroubleshootingMedia Go Media Go cannot be installed on a computer. Installation of Media Go fails.	90
Make sure that the computer supports the system requirements for Media Go. Then, follow the procedures below to install Media Go.	90
[86] TroubleshootingMedia Go Media Go does not recognize the Walkman.	90
Try the following series of operations and check if Media Go recognizes the Walkman.	90
[87] TroubleshootingPlaying Music The Walkman cannot play transferred content.	91
Try the following measures.	91
[Cannot play; file format is not supported.] appears on the screen.	91
When you cannot find the transferred content on the Walkman.	91
[88] TroubleshootingPlaying Music A track is duplicated on the Walkman.	92
A track may be duplicated on the Walkman if you transfer the same track using different transfer methods.	92
Why a track may be duplicated	92
Note on using microSD cards	92
How to delete tracks from the Walkman	92
To delete tracks on the Walkman	92
To delete tracks using Media Go	93
To delete tracks using Windows Explorer	93
Hint	93
[89] TroubleshootingOthers You have spilled liquid (water, coffee, etc.) on the Walkman.You have washed the Walkman in a washing machine.	93
Contact the nearest Sony dealer or Sony Service Center.	93
[90] TroubleshootingOthers The Walkman does not work properly.	94