Western Digital My Cloud PR4100 User Manual - Page 32

Requesting Automated Support, Creating and Saving a System Report, Product Improvement Program

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2. Click Support to display the following page: THE DASHBOARD AT A GLANCE If a problem occurs with the My Cloud device, WD Technical Support needs information about your device to troubleshoot and determine the best solution. There are two ways to get your device information and request support:  Run a system report and send it to WD automatically.  Create a system report manually and send it to WD. The Support page is also where you can help improve WD products by participating in the Product Improvement Program. Requesting Automated Support In the Request Automated Customer Support section: 1. Click the Privacy Policy link to review WD's privacy policy. 2. Click the Attach my device's diagnostic report and request support check box. 3. Click the Request Support button. Creating and Saving a System Report 1. In the Create and Save System Report section, click Create and Save. This saves the file to your computer. 2. If desired, email the report to WD Technical Support. Product Improvement Program Participating in WD's Product Improvement Program helps us improve our products. Use the following steps to participate in the Product Improvement Program. 1. In the Product Improvement Program area, review the information on the screen. 2. Click the toggle button to turn on the Product Improvement Program. MY CLOUD USER MANUAL  26

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THE DASHBOARD AT A GLANCE
26
MY CLOUD USER MANUAL
2.
Click
Support
to display the following page:
If a problem occurs with the My Cloud device, WD Technical Support needs information about
your device to troubleshoot and determine the best solution. There are two ways to get your device
information and request support:
Run a system report and send it to WD automatically.
Create a system report manually and send it to WD.
The Support page is also where you can help improve WD products by participating in the Product
Improvement Program.
Requesting Automated Support
In the Request Automated Customer Support section:
1.
Click the
Privacy Policy
link to review WD's privacy policy.
2.
Click the
Attach my device’s diagnostic report and request support
check box.
3.
Click the
Request Support
button.
Creating and Saving a System Report
1.
In the Create and Save System Report section, click
Create and Save
. This saves the file to
your computer.
2.
If desired, email the report to WD Technical Support.
Product Improvement Program
Participating in WD’s Product Improvement Program helps us improve our products. Use the
following steps to participate in the Product Improvement Program.
1.
In the Product Improvement Program area, review the information on the screen.
2.
Click the toggle button to turn on the Product Improvement Program.