Western Digital My Cloud PR4100 User Manual - Page 91

System Diagnostics, Diagnostic Tests, Running a Diagnostic Test, Viewing System Logs, Extended Logging

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CONFIGURING SETTINGS System Diagnostics Run system diagnostic tests if you are having problems with your device. You can also view your system logs, and enable extended logging for your diagnostics. Diagnostic Tests There are three types of diagnostic tests:  Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive's condition. The quick test can take several minutes to complete.  Full Test: The full test is a more comprehensive drive diagnostic. It methodically tests each and every sector of the hard drives. You will be informed of the condition of the hard drive once the test is performed. The full test may take hours to complete, depending on the size and data configuration of the hard drives.  System Test: The system test reviews the health of your device hardware (hard drives, fan, system clock, and device temperature). On the Utilities page, click Quick Test, Full Test, or System Test. Test progress and test results appear. Running a Diagnostic Test:  Review the test results and click Close. - If the device fails the test, click the Help icon at the top of the page, then click Support to get assistance. Viewing System Logs System logs provide a list of the events occurring on your device. Use the following steps to view your system logs. 1. In the System Diagnostics area, click View Logs. 2. On the View Logs dialog, review the device log entries. To customize the log:  Select the Log Level from the pull-down menu.  Select Filter By option from the pull-down menu.  To clear the log, click Clear. 3. Once you've reviewed the log, click Close. Extended Logging To capture extended logs in your diagnostics. Ensure that there are no backups, file activity, or file transfers being performed prior to extending your logging capability. MY CLOUD USER MANUAL  85

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CONFIGURING SETTINGS
85
MY CLOUD USER MANUAL
System Diagnostics
Run system diagnostic tests if you are having problems with your device. You can also view your
system logs, and enable extended logging for your diagnostics.
Diagnostic Tests
There are three types of diagnostic tests:
Quick Test
: The quick test checks the hard drives for major performance problems. The
result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick
test can take several minutes to complete.
Full Test
: The full test is a more comprehensive drive diagnostic. It methodically tests
each and every sector of the hard drives. You will be informed of the condition of the
hard drive once the test is performed. The full test may take hours to complete,
depending on the size and data configuration of the hard drives.
System Test
: The system test reviews the health of your device hardware (hard drives,
fan, system clock, and device temperature). On the Utilities page, click
Quick Test
,
Full
Test
, or
System Test
. Test progress and test results appear.
Running a Diagnostic Test:
Review the test results and click
Close
.
-
If the device fails the test, click the
Help
icon at the top of the page, then click
Support
to get assistance.
Viewing System Logs
System logs provide a list of the events occurring on your device. Use the following steps to view
your system logs.
1.
In the System Diagnostics area, click
View Logs
.
2.
On the View Logs dialog, review the device log entries. To customize the log:
Select the Log Level from the pull-down menu.
Select Filter By option from the pull-down menu.
To clear the log, click
Clear
.
3.
Once you’ve reviewed the log, click
Close
.
Extended Logging
To capture extended logs in your diagnostics. Ensure that there are no backups, file activity, or file
transfers being performed prior to extending your logging capability.