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ZyXEL ARMOR G1 User Guide - Page 141

Troubleshooting, 14.1 Overview, 14.2 Power, Hardware Connections, and LEDs

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CHAPTER 14 Troubleshooting 14.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • NBG6818 Access and Login • Internet Access • Resetting the NBG6818 to Its Factory Defaults • Wireless Connections • USB Device Problems 14.2 Power, Hardware Connections, and LEDs The NBG6818 does not turn on. None of the LEDs turn on. • Make sure you are using the power adaptor or cord included with the NBG6818. • Make sure the power adaptor or cord is connected to the NBG6818 and plugged in to an appropriate power source. Make sure the power source is turned on. • Disconnect and re-connect the power adaptor or cord to the NBG6818. • If the problem continues, contact the vendor. One of the LEDs does not behave as expected. • Make sure you understand the normal behavior of the LED. See Section 1.7 on page 14. • Check the hardware connections. See the Quick Start Guide. • Inspect your cables for damage. Contact the vendor to replace any damaged cables. • Disconnect and re-connect the power adaptor to the NBG6818. • If the problem continues, contact the vendor. NBG6818 User's Guide 141

Section	Page
ARMOR G1	1
Document Conventions	3
Contents Overview	4
Table of Contents	5
User’s Guide	10
Introduction	11
1.1 Overview	11
1.2 Applications	11
1.3 Ways to Manage the NBG6818	12
1.4 Good Habits for Managing the NBG6818	12
1.5 Resetting the NBG6818	13
1.5.1 How to Use the RESET Button	13
1.6 The WPS Button	13
1.7 LEDs	14
1.8 Desk Mounting	15
1.9 Wall Mounting	15
Wizard	17
2.1 Overview	17
2.2 Accessing the Wizard	17
The Web Configurator	27
3.1 Overview	27
3.2 Accessing the Web Configurator	27
3.3 Navigation Panel	29
3.3.1 Standard Mode Navigation Panel	30
3.3.2 Bridge Mode Navigation Panel	32
NBG6818 Modes	34
4.1 Overview	34
4.2 Modes	34
Standard Mode	36
5.1 Overview	36
5.2 What You Can Do	36
5.3 Standard Mode Status Screen	36
Bridge Mode	39
6.1 Overview	39
6.2 What You Can Do	39
6.3 Setting your NBG6818 to Bridge Mode	39
6.3.1 Accessing the Web Configurator in Bridge Mode	40
6.4 Bridge Mode Status Screen	41
Tutorials	42
7.1 Overview	42
7.2 Run a Speed Test	42
7.3 Configure the NBG6818’s WiFi Networks	43
7.4 Enable or Disable a WiFi Network	45
7.5 Add Clients to a Profile	46
7.6 Set a Profile’s WiFi Schedule	47
7.7 Pause or Resume Internet Access on a Profile	49
7.8 Turn on or off the NBG6818’s LED (Light)	50
7.9 Change Your NBG6818 Operating Mode	51
7.10 Configure a Port Forwarding Rule	52
Technical Reference	55
Applications	56
8.1 Overview	56
8.1.1 What You Can Do	56
8.1.2 What You Need To Know	56
8.1.3 Before You Begin	57
8.2 Parental Control	57
8.2.1 Device Screen	57
8.3 OpenVPN Server/Client	61
8.3.1 OpenVPN Server Screen	61
8.3.2 OpenVPN Account Screen	63
8.3.3 OpenVPN Client Screen	65
8.4 USB Application	67
8.4.1 SAMBA Server Screen	67
8.4.2 FTP Server Screen	69
8.4.3 USB Media Sharing Screen	71
8.5 Access Your Shared Files From a Computer	73
8.5.1 Using Windows Explorer	73
8.5.2 Using FTP Program	74
WAN	77
9.1 Overview	77
9.2 What You Can Do	77
9.3 What You Need To Know	78
9.3.1 Configuring Your Internet Connection	78
9.4 Internet Connection Screen	79
9.4.1 IPoE Encapsulation	79
9.4.2 PPPoE Encapsulation	82
9.4.3 PPTP Encapsulation	85
9.5 NAT & Port Forwarding Screen	87
9.5.1 Add Port Forwarding Rule Screen	89
9.6 Passthrough Screen	91
9.7 Port Trigger Screen	92
9.7.1 Add Port Trigger Rule Screen	94
9.8 Dynamic DNS Screen	95
9.9 UPnP Screen	96
9.9.1 Turning On UPnP in Windows 7 Example	97
9.9.2 Turning on UPnP in Windows 10 Example	99
Wireless LAN	102
10.1 Overview	102
10.1.1 What You Can Do	102
10.1.2 What You Should Know	103
10.2 Main WiFi Screen	106
10.3 Guest WiFi Screen	108
10.4 MAC Filter Screen	108
10.4.1 Add MAC Address Screen	109
10.5 WPS Screen	110
10.6 Scheduling Screen	112
LAN	113
11.1 Overview	113
11.2 What You Can Do	113
11.3 What You Need To Know	113
11.4 LAN IP Screen	114
11.4.1 Static DHCP Table-Add/Edit Rule Screen	117
11.4.2 Configure LAN Screen in Bridge Mode	119
11.5 IPv6 LAN Screen	120
Security	123
12.1 Overview	123
12.1.1 What You Can Do	123
12.1.2 What You Need To Know	123
12.2 IPv4 Firewall Screen	124
12.2.1 IPv4 Firewall-Add Rule Screen	126
12.3 IPv6 Firewall Screen	127
12.3.1 IPv6 Firewall-Add Rule Screen	128
System	130
13.1 Overview	130
13.2 What You Can Do	130
13.3 Status Screen	130
13.4 General Setting Screen	133
13.5 Remote Access Screen	135
13.6 Maintenance Screen	136
13.7 Operating Mode Screen	137
13.8 Logs Screen	139
Troubleshooting	141
14.1 Overview	141
14.2 Power, Hardware Connections, and LEDs	141
14.3 NBG6818 Access and Login	142
14.4 Internet Access	143
14.5 Resetting the NBG6818 to Its Factory Defaults	144
14.6 Wireless Connections	144
14.7 USB Device Problems	146
Customer Support	147
Setting Up Your Computer’s IP Address	153
Common Services	172
Legal Information	175