ZyXEL DMA-2500 User Guide - Page 73

The DMA's wireless connection is not working.

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Chapter 9 Troubleshooting I cannot see or access the media server folders on the television screen. 1 If the DMA does not list any media servers for you to select from, try pressing the HOME button and selecting My Media. 1 Try turning the DMA off and on using the power switch on the rear panel (instead of the Power button on the remote control). 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 9.2 on page 71. 3 Make sure the media server computer is on and has an IP address in the same subnet as the DMA. (If you know that there is a router between your computer and the DMA, skip this step.) 4 If you are using the media server software, make sure the computer is running the media server program, the files or folders are in the media server program's Media List, and the media service is enabled. If you have to change these settings, turn the DMA off and on again afterwards. 5 Make sure that any software firewalls on the media server computer are configured to allow the DMA to access the media server. See the The DMA cannot access the media server. If you have to change any firewall settings, turn the DMA off and on again afterwards. The DMA cannot access the files on a connected USB device. Make sure the USB device uses the NFS or SAMBA network file system. You may need to use a computer to reformat the USB device or try another USB device. The DMA's wireless connection is not working. Use the Network configuration menus to set the DMA to use the wireless connection instead of the wired connection (see Section 7.2 on page 46). The DMA cannot access the media server. DMA-2500 User's Guide 73

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Chapter 9 Troubleshooting
DMA-2500 User’s Guide
73
I cannot see or access the media server folders on the television screen.
1
If the DMA does not list any media servers for you to select from, try pressing the
HOME
button and selecting
My Media
.
1
Try turning the DMA off and on using the power switch on the rear panel (instead
of the
Power
button on the remote control).
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 9.2 on page 71
.
3
Make sure the media server computer is on and has an IP address in the same
subnet as the DMA. (If you know that there is a router between your computer
and the DMA, skip this step.)
4
If you are using the media server software, make sure the computer is running
the media server program, the files or folders are in the media server program’s
Media List
,
and the media service is enabled. If you have to change these
settings, turn the DMA off and on again afterwards.
5
Make sure that any software firewalls on the media server computer are
configured to allow the DMA to access the media server. See the
The DMA cannot
access the media server.
If you have to change any firewall settings, turn the DMA
off and on again afterwards.
The DMA cannot access the files on a connected USB device.
Make sure the USB device uses the NFS or SAMBA network file system. You may
need to use a computer to reformat the USB device or try another USB device.
The DMA’s wireless connection is not working.
Use the
Network
configuration menus to set the DMA to use the wireless
connection instead of the wired connection (see
Section 7.2 on page 46
).
The DMA cannot access the media server.