Blackberry Pearl 8100 User Guide - Page 217

Security troubleshooting - users guide

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2. Click General Settings. 3. Set the Smart Password Entry field to Disabled. 4. Press the Menu key. 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In an blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Authentication certificate prerequisites • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. • Verify that you have imported a certificate from your smart card that you can use for signing and verification. See the S/MIME Support Package User Guide Supplement for more information. • Verify that you have set a device password. • Verify that two-factor authentication is turned on. • Verify that you have the smart card password. You should have received this password when you received your smart card. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Authentication Certificate field. 4. Press the Menu key. 5. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. Security troubleshooting I cannot type a password Verify that you are using the multi-tap input method. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. 215

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2.
Click
General Settings
.
3.
Set the
Smart Password Entry
field to
Disabled
.
4.
Press the
Menu
key.
5.
Click
Save
.
To turn on smart password entry again, set the
Smart Password Entry
field to
Enabled
.
Switch smart password filters
In an blank password field, press the
Enter
key.
The indicator for the new smart password filter appears beside the password field.
Authentication certificate prerequisites
•
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.
•
Verify that you have imported a certificate from your smart card that you can use for signing and verification. See the
S/MIME
Support Package User Guide Supplement
for more information.
•
Verify that you have set a device password.
•
Verify that two-factor authentication is turned on.
•
Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card
to unlock your BlackBerry® device.
1.
In the device options, click
Security Options
.
2.
Click
General Settings
.
3.
Set the
Authentication Certificate
field.
4.
Press the
Menu
key.
5.
Click
Save
.
To stop using a certificate to authenticate your smart card, set the
Authentication Certificate
field to
None
.
Security troubleshooting
I cannot type a password
Verify that you are using the multi-tap input method.
I cannot unlock my device using my smart card
Try performing the following actions:
•
Verify that the correct smart card is inserted in the smart card reader.
•
Verify that the smart card is inserted in the smart card reader correctly.
215