Canon imageFORMULA DR-3010C Compact Workgroup Scanner User Manual - Page 77

Problem Solution The rollers inside the scanner are dirty or worn. Clean the rollers. (See p.67.) If the rollers are worn, then they need to be replaced. Contact your local authorized Canon dealer or service representative to purchase a roller replacement kit. For information on removing jammed documents, see "6. Handling Paper Jams/ Double Feed Detection," on p.34. × Saved Image Files Do Not Open When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Confirm the status, and use one of the following solutions to handle the problem. Symptoms Problem Solution A multipage TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. The application you are using to open the TIFF file does not support multipage TIFF files. Open the file with an application that supports multipage TIFF files. Symptoms Problem Solution A TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. If the TIFF file saved in CapturePerfect 3.0 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.0. Set the compression type for the image file to 'None', and save the file again in CapturePerfect 3.0. × Scanning Results Are Not as Expected If there is a problem with the scanning result (for example, the scanned image is not clear, or the image is striped or dirty) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/TWAIN driver functions. Symptoms Problem Solution The scanned image is too dark (or faint). The Brightness setting is set incorrectly. If the image is dark, click the [Brightness] tab in the Properties for Canon DR-3010C dialog box → drag the slider to the right to increase the Brightness setting, or if the image is faint, drag the slider to the left to decrease the Brightness setting. Symptoms Problem Solution Text or images on the rear side of your document appear in the scanned image. The Brightness setting is too low, or the paper is too thin. Click the [Brightness] tab in the Properties for Canon DR-3010C dialog box → drag the slider to the right to increase the Brightness setting. If the paper is too thin, make a copy of the documents and then scan the copy. Alternatively, click the [Image processing] tab in the Properties for Canon DR-3010C dialog box → select the [Prevent Bleed Through / Remove Background] check box. Symptoms Problem Solution Double-sided scanning is not possible. The Scanning Side drop-down list is set to 'Simplex'. Click the [Basic] tab in the Properties for Canon DR-3010C dialog box → select [Duplex] from the Scanning Side drop-down list. Symptoms Problem Solution The scanned image is skewed. The document has been fed at an angle (skew). Use the document guide adapter to prevent document skew. Click the [Basic] tab in the Properties for Canon DR-3010C dialog box → select the [Deskew] check box. Symptoms Problem Solution Lines, smudges, or dirt appear on the scanned image. The scanning glass or rollers inside the scanner are dirty. Clean the scanning glass and rollers. If lines still appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. Symptoms Problem Solution There are abnormalities in the image. The scanning glass or rollers inside the scanner may be dirty. Clean the scanning glass and rollers. If there are still abnormalities in the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. 77 DR-3010C