Compaq 6000 Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus

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Compaq 6000 manual table of contents:

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  Maintenance & Service Guide HP Compaq 6000 Pro Business PC
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  ...express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors ...of Hewlett-Packard Company. Maintenance & Service Guide HP Compaq 6000 Pro Business PC First...
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  About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set ...
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  iv About This Book
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  ... ...11 Downloading Microsoft Windows Updates ...12 Installing or Upgrading Device Drivers (Windows systems) ...12 Accessing Disk Image (ISO) Files ... Setup-Storage ...17 Computer Setup-Security ...19 Computer Setup-Power ...23 Computer Setup-Advanced ...24 Recovering the Configuration Settings...
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  ... Diagnostics ...34 Downloading the Latest Version of HP Vision Diagnostics ...34 Protecting the Software ...34 5 Desktop Management Initial Configuration and Deployment ...35 HP ... to Multiple Computers ...47 Creating a Bootable Device ...48 Supported USB Flash Media Device ...48 vi
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  ... Flash Media Device ...50 Dual-State Power Button ...51 HP Web Site Support ...52 Industry Standards ...52 Asset Tracking and Security ...52 Password Security ... and Recovery ...62 Drive Protection System ...62 Surge-Tolerant Power Supply ...62 Thermal Sensor ...63 6 Serial ATA ...
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  ...Monitor ...72 Cleaning the Mouse ...73 Service Considerations ...73 Power Supply Fan ...73 Tools and ......79 Cable Management ...80 Cable Connections ...81 Memory ...82 Expansion Cards ...86 Installing and ...Fan/Baffle Assembly ...106 Front I/O Assembly ...107 Power Switch/LED Assembly ...108 Heat sink ...
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  Rear Chassis Fan ...112 Power Supply ...113 System Board ...114 Battery ...118 Cable Lock ...118 Padlock ...118 HP Business PC Security Lock ...119 ... Bezel Blanks ...125 Installing Additional Memory ...126 DIMMs ...126 DDR3-SDRAM ... Heat sink ...162 Processor ...163 Power Supply ...164 System Board ...165...
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  ... ...169 Cable Lock ...169 Padlock ...170 HP Business PC Security Lock ...170 Front ... DVI Connector ...181 DisplayPort Connector ...182 Appendix B Power Cord Set Requirements General Requirements ...183...Before You Call for Technical Support ...196 Helpful Hints ...197 Solving General Problems ...199 x
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  Solving Power Problems ...203 Solving Hard Drive Problems ...204 Solving Media Card ... Problems ...217 Solving Network Problems ...220 Solving Memory Problems ...223 Solving Processor Problems ...... Problems ...228 Solving Software Problems ...231 Contacting Customer Support ...232 Appendix E Password ...
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  xii
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  1 Product Features Microtower Chassis Standard Configuration Features The HP Compaq Microtower features may vary depending on the ... (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure 1-1 Microtower Configuration Microtower ...
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  ... Card Reader (optional)2 Dual-State Power Button Power On Light Headphone Connector NOTE: ... Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when... Refer to the Troubleshooting Guide to interpret the code. 1 2 Some models have bezel blanks covering one ...
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  ...) ● MicroSDHC ● 5 6 7 USB CompactFlash I/II MS PRO/MS PRO DUO USB (Universal Serial Bus) Port CompactFlash Card Type 1 Memory Stick (MS) MagicGate Memory ... Stick PRO Duo (MS PRO Duo) Memory Stick PROHG Duo Memory Stick Micro (M2) (adapter required) 8 1394 ● 1394 Port (...
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  ... Panel Components Table 1-3 Rear Panel Components 1 2 3 4 5 Power Cord Connector Line-In Audio Connector ... and an optional parallel port are available from HP. When a device is plugged into the blue Line-... VGA controller, refer to the Computer Setup (F10) Utility Guide. 4 Chapter 1 Product Features
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  Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-3 Serial Number and Product ID Location Microtower Chassis 5
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  Small Form Factor Standard Configuration Features The HP Compaq Small Form Factor features ... for using the utility are provided in the Troubleshooting Guide. NOTE: The Small Form Factor computer can ... Computer in a Tower Orientationon page 174 in this guide. Figure 1-4 Small Form Factor Configuration...
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  ... taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 2 Some models are configured with a ...
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  ...) ● MicroSDHC ● 5 6 7 USB CompactFlash I/II MS PRO/MS PRO DUO USB (Universal Serial Bus) Port CompactFlash Card Type 1 Memory Stick (MS) MagicGate Memory ... Stick PRO Duo (MS PRO Duo) Memory Stick PROHG Duo Memory Stick Micro (M2) (adapter required) 8 1394 ● 1394 Port (...
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  ... Keyboard Connector (purple) Line-Out Connector for powered audio devices (green) Line-In Audio Connector... port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In...boot VGA controller, refer to the Computer Setup (F10) Utility Guide. Small Form Factor ...
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  Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-8 Serial Number and Product ID Location 10 Chapter 1 Product Features
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  ..., click the Begin button, and follow the instructions on the screen. CAUTION: Do not add ... is being installed. Carefully read and follow the instructions on the screen to complete the installation. CAUTION: Once ...: If the computer shipped with more than one operating system language on the hard drive,...
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  ... and make sure all critical updates are selected. Click the Install button and follow the instructions on the... Windows Update Web site. If you see one or more pop-up windows that ask you to... operating system from http://www.hp.com/support. Select your country and language, select Download drivers and ...
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  ... Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Protecting the ...
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  ... system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input ... Full Boot but does not run all of the diagnostic tests run during a Full ... number assigned by the company to this computer. Enable the power-on password prompt during system restarts ...
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  ...a diskette and restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive). Enable or disable DriveLock security (when supported by.... 6. CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) ...
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  Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on .../speed/stepping Cache size (L1/L2) Installed memory size/speed, number of channels (single or dual) ... and date. Allows you to update the system ROM with a BIOS image file located on a USB flash media device ...
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  Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary ... Device Configuration Description Lists all installed BIOS-controlled storage devices. When a device is... the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted ...
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  ... systems usually do not require additional driver support in IDE mode. AHCI (default option... country and language, select See support and troubleshooting information, enter the model number of...tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests ...
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  Computer Setup-Security NOTE: Support for specific Computer Setup options may vary ...Enable/disable Stringent Password (appears if a power-on password is set), which when enabled bypasses ...onboard password jumper to disable the power-on password. See the Desktop Management Guide for more information...
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  ...only appear when at least one drive that supports the DriveLock feature is attached to the system. You may need to power-cycle the system and re-enter F10 Setup in order to manage DriveLock passwords. See the Desktop Management Guide for more information. 20 Chapter 3 Computer Setup (F10...
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  ...models) (Do not reset/Reset) - Resetting to factory defaults will erase all security keys. Changing this setting requires turning the computer off...) (Do not reset/Reset) - Selecting Reset disables the power-on authentication support and clears the authentication information from the Embedded Security...
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  ...a case-by-case basis via the Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating the user must ... has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled. NOTE: Setup Browse Mode must be...
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  Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending ... not require the full capabilities of the processor. Idle Power Savings-Extended/Normal. Allows certain operating... S3 Hard Disk Reset-Enabling this causes the BIOS to ensure hard disks are ready to accept ...
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  Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on...3-6 Computer Setup-Advanced (for advanced users) Option Power-On Options Description Allows you to set: ●...= Memory test (count) on cold boot. Clears memory on all boots. 24 Chapter 3 Computer Setup ...
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  ...1st cold boot on or after x days. Clears memory on all boots. POST messages (enable/...option ROMs. (This feature is supported on some models only.) WOL After Power Loss (enable/...pressing F1 at the prompt when the configuration changes. ● ● Execute Memory Test (some models) Restarts the computer ...
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  ... Setup-Advanced (for advanced users) (continued) Option BIOS Power-On Onboard Devices PCI Devices ... space; only needed when more than one graphics controller is installed. Device Options ...Wake on LAN feature to Disable. This obtains the lowest power consumption available on the computer during S5....
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  ... from being used by the operating system and reduces the power used by the computer in S5. ● ● Processor cache ...drive. The NIC option ROM takes up memory space below 1MB commonly referred... to select if the BIOS management operations will be through the embedded solution or one of the installed NIC...
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  ... some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive ... up the information on the hard drive and contact a service provider for a replacement hard drive. Accessing ... Utilities menu: File, Storage, Security, Power, and Advanced. 3. Select Storage > DPS ...
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  ... complete the testing process. When the test has been completed, one of three messages will be displayed Test Succeeded. Completion Code ... failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem. Drive Protection System (DPS)...
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  ... or USB flash drive. Use HP Vision Field Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly... have printed reports available before placing a call to the Customer Support Center. NOTE: Third party devices may not be...
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  ... Setup (F10) Utility Guide for more information. 5. At the boot menu, select either the HP Vision ... computer. Memory-Shows information about all memory in the computer. This includes memory slots on the system board and...computer model, internal fans, chassis, and BIOS. Test Tab The Test tab allows ...
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  ...test the memory in your computer, you must exit HP Vision Diagnostics, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. To begin testing: ... of each device being tested The overall test progress of all devices being tested The test progress for each device ...
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  ...past test executions. The History Log displays all tests that have been executed, the number ...associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure,...index features. You may also review the HP End User License Agreement (EULA),...
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  ...bottom on any of the Survey, History or Errors tabs. All three log files will be saved regardless... Vision Diagnostics 1. 2. 3. 4. 5. 6. 7. 8. 9. Go to http://www.hp.com. Click the Software & Drivers link. Select Download..., you should keep a backup copy of all system software, applications, and related...
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  ..., workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry's first fully ...software image. Using a disk cloning process to copy the contents from one hard drive to another. ● Initial Configuration and Deployment ...
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  ... Automation Agent is a key infrastructure component for enabling all of the HP Client Automation solutions. To learn ... brand new Portal Page which serves as a one-stop-shop where the administrator can accomplish ...tasks Inventory Alerts BIOS Management Driver Updates Perform HP Instant Support Health ...
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  ... a hard drive Deploying a software image on one or more new PCs Remotely updating the system BIOS in flash ROM (Remote .... Software Updating and Management HP provides several tools for managing and updating software on desktops, workstations, and notebooks HP Client Management Interface HP SoftPaq ...
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  ...SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology ...detailed information about the processors, hard drives, memory, BIOS, drivers, including sensor information (such ... from your system management console on any or all of your client systems without having...
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  .../ssm. NOTE: SSM does not currently support remote ROM flash on systems that have Windows ... Administrator and user versions are available in the Start > All Programs menu. The software modules available for... HP Web site. For select HP Pro Desktops, HP ProtectTools is available as an after market option...
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  ... inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with ..., developed with Altiris, is available free for all supported HP business desktop, notebook, and workstation models. ... such as CPU, memory, video, and security settings Monitor system health to fix problems ...
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  ... to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time Diagnostics-...the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers. Software Updating ...
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  ... management technologies are integrated with HP's management console partners All features above are not available ... vPro technology, see the white papers at http://www.hp.com/ support. Select your country and ... Quick jump to manuals by category, click White papers. 42 Chapter 5 Desktop Management
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  ... not be configured at the same time, but both are supported. To configure Intel vPro systems for AMT or ... hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows ... Intel ® ME Features Control Intel ® ME Power Control ● Intel ® AMT Configuration Host ...
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  ...Check for the latest documentation on the http://www.hp.com site under Support & Troubleshooting, then select your .... It also provides control over PC power settings enabling administrators to easily implement... will supply you with personalized product tips, feature articles, and/or driver and support...
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  ...you may download the latest BIOS images from the HP driver and support page, http://...allows the system administrator to set the setup password on one or more PCs simultaneously. For more information... Policy in order to flash the system BIOS. The computer must be powered on, or turned on through Remote...
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  ... is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for ... an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink ... is enabled, remove this CD before attempting to boot to Windows Vista. 46 Chapter 5 Desktop Management
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  ... The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model. This ... > Replicated Setup > Restore from Removable Media, and follow the instructions on the screen. 11. Restart the computer when the configuration is complete. ...
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  .../ support.html?pageDisplay=drivers and enter the model number of the computer. On the configuration diskette or USB flash ...to simplify the process of making them bootable. All HP or Compaq and most other USB flash ... (see Unsupported USB Flash Media Device on page 50). 48 Chapter 5 Desktop Management
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  ...flash media device into one of the computer's USB ports and remove all other USB storage ...If prompted, click Yes (Y) to enable large disk support. Enter Choice [5] to display the drives in the system. The...If none are found, either the system does not support the USB flash media device or the USB flash...
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  ..., turn off the computer and unplug the power cord. CAUTION: 2. 3. 4. 5. The power cord MUST be unplugged. Open ... media device into one of the computer's USB ports and remove all other USB storage ... diskette drives. Close the computer cover. Plug in the power cord and turn on the computer. As soon as ...
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  ... no label or enter one if desired. 12. Turn off the computer and unplug the power cord. ...F10) Utility. Refer to the Computer Setup (F10) Utility for instructions. If you have used a DOS version from... system out of standby to full power status. To completely turn off all power to the system, press and ...
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  ...corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has... you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts... and the Smart Cover Lock are available as options on some systems. 52 Chapter 5 Desktop Management
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  ... information and instructions on using the Computer Setup Utilities. Remotely, using HP Client ... password jumper to disable the power-on password See the Desktop Management Guide for more information. ... that the cover has been removed. This feature is supported on some models only. Asset Tracking ...
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  ...track your computer. Once activated, LoJack Pro for HP ProtectTools is configured from the Absolute Software ... recover the computer. If configured, LoJack Pro can continue to function even if... when at least one drive that supports the DriveLock feature is attached to the system. 54 Chapter 5 Desktop...
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  .../Reset) - Resetting to factory defaults will erase all security keys. Changing this setting requires .../Reset) - Selecting Reset disables the power-on authentication support and clears the authentication information... Max will assign 96 Megabytes of system memory exclusively to PAVP. Asset Tracking and...
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  .... A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established. NOTE: System Software Manager (...
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  ...turn it on again before you can continue. Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. 2. Turn on or restart the computer. If you are in Windows,...
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  ... a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP... > Shut Down > Restart the Computer. To delete the Power-On password, go to step 3. To delete the Setup... Swedish/Finnish Swiss Taiwanese Thai Turkish U.S. English 58 Chapter 5 Desktop Management...
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  ...HP ProtectTools Security Manager Guide at http://www.hp.com. DriveLock DriveLock is an industry-standard security ... drive. Using DriveLock When one or more hard drives that support the ATA Security command ..., POST will halt and the user will be instructed to cycle power. Asset Tracking and Security...
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  ... control functions, and support. For users with less stringent security requirements, HP does not ... Setup, see the Computer Setup (F10) Utility Guide. Setting the Smart Cover Sensor Protection ... before the computer boots to the operating system to access the utility. 60 Chapter 5 Desktop Management
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  ... a software-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the.... You will need the key in any of the following circumstances Power outage Startup failure PC component failure (such as processor or power supply) Forgotten password Asset Tracking and ...
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  ... tool available from HP. Be prepared; order this key before you need one at an authorized ..., do any one of the following: ● ● Contact an authorized HP reseller or service provider. Call .... Refer to the Troubleshooting Guide for instructions on using DPS. Surge-Tolerant Power Supply An integrated ...
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  Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a caution message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. CAUTION: ...
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  ...ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive... Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length Data interface voltage ...
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  ...Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully ... compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb... P6 differential signal pair SATA Power Cable Pin P1 P2 P3 ... V12 12 V power 12 V power 12 V power Notes 5 V power SATA Hard...
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  ... and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure ... unique drive partitions in order to make use of all of its space. Because of the differences in the way that drive sizes... Controller Type ATA ATA Operating System Windows 2000/XP Windows NT/2000/XP...
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  ... in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always ... damage. Chassis Designations The following subsections illustrate the HP Compaq 6000 Pro Microtower Business PC chassis designs. Small Form Factor (SFF) Chassis ...
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  ... device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The ... provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating Static The ...
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  ...containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive...: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords..., use them on both feet with a maximum of one-megohm ± 10% resistance between the operator...
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  ...at static-free work areas. Turn off power and input signals before inserting and ...plastic assembly aids and Styrofoam. Use field service tools, such as cutters, screwdrivers, and vacuums,... foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table ...
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  ...directly against the front of the desktop unit as this also restricts airflow. Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and... monitor with any type of material. Install or enable power management functions of the operating system or other software...
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  ... and limit the airflow. Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety ...71. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions .... This tool is available through many electronic supply outlets. CAUTION: Never remove a wide ...
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  ... fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always ... Requirements To service the computer, you need the following Torx T-15 screwdriver (HP screwdriver ... process, it can damage the unit. HP strongly recommends that all screws removed during ...
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  ...connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables... Battery The battery that comes with the computer provides power to the real-time clock and has... the public collection system or return them to HP, their authorized partners, or their agents...
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  ... described in this chapter is essential for proper service. After completing all necessary removal and... properly. NOTE: Not all features listed in this guide are available on all computers. Serial... numbers available for use when contacting customer service for assistance. Figure 8-1 Serial Number and...
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  ... or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. 7. 8. Disconnect the power cord from the electrical outlet and then from the computer. Disconnect all peripheral device cables from the computer. Lay the ...
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  ... (Preparation for Disassembly on page 76). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. 2. 3. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis....
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  Front Bezel 1. 2. 3. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the computer access panel. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-3 Removing the Front Bezel To reinstall the front bezel, ...
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  Removing Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. 2. Remove the access panel and front bezel. To remove a bezel blank, push the two retaining tabs that ...
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  ... not jam cables on top of expansion cards or memory modules. Printed circuit cards like these... not rely on components like the drive cage, power supply, or computer cover to push cables ... cables to lay properly by themselves. When removing the power supply power cables from the P1 or P3 connectors on...
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  ...Green Blue White Black Dark blue White Light blue Orange Black Black Description Power supply, 6-pin Power supply, 6-pin Power supply, 4-pin Power supply, 6-pin Optical drive power connector, 4-pin ... drive power connector, 4-pin Chassis fan Front power button/LED 2nd chassis fan Front I/O ...
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  ...sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a highperforming dual channel mode....; DIMMs constructed with x4 SDRAM are not supported The system will not operate properly if ...
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  ... will display a POST error message indicating that a memory module must be installed in the wrong socket. ... mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-... should be balanced so that the largest amount of memory is spread between the two channels. If ...
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  ... modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer ... on the system board, voltage is still present. The memory module sockets have gold-plated... touching a grounded metal object. When handling a memory module, be careful not to touch any...
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  ... Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM4 .... For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between ...
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  Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. Figure 8-7 Expansion Slot Locations Table 8-2 Expansion Slot Locations Item 1 2 3 4 Description PCI expansion slot PCI Express x16 expansion slot PCI Express x1 ...
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  4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing ...
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  b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the ...
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  7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new ...
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  .... Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Installing and .... NOTE: The eSATA adapter installs into one of the expansion slots on the rear of the computer. You ... screws are required for a secondary hard drive. All other drives (except the primary hard ...
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  ... and blue 6-32 isolation mounting guide screws from the old hard drive and ... them in the new hard drive. Figure 8-14 Extra Guide Screw Locations No.... 6-32 Isolation Mounting Screws Device All Other Drives (except primary hard ..., turn off the computer, and unplug the power cord. Do not remove a drive ...
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  ... in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. 92 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis
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  Removing an External 5.25-inch or 3.5-inch Drive CAUTION: computer. 1. 2. 3. 4. All removable media should be taken out of a drive before removing the drive .... a. If you are removing a 5.25-inch optical drive, disconnect the power cable (1) and data cable (2) from the back of the drive. Figure 8-16 ...
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  b. If you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 8-17 Disconnecting the Media Card Reader USB Cable Figure 8-18 Disconnecting the Media Card Reader 1394 Cable ...
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  ... drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 8-19 Removing the External Drives 6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. Installing and Removing Drives 95
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  ... 3.5-inch Drive NOTE: 1. 2. 3. 4. The system does not support Parallel ATA (PATA) optical drives. Prepare...guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric... screws from the old drive to the new one. Figure 8-20 Installing Guide Screws (Optical Drive Shown...
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  6. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. Figure 8-22 Connecting the Optical Drive Cables CAUTION: Never crease or bend a SATA ...
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  b. If you are installing a media card reader, connect the USB cable to the system board. If the media card reader has a 1394 port, connect the 1394 cable to the PCI card. Figure 8-23 Connecting the Media Card Reader USB Cable Figure 8-24 Connecting the Media Card Reader 1394 Cable 7. If ...
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  ...on page 76). Remove the access panel (Access Panel on page 77). Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 8-... of the bay (2). Figure 8-26 Removing a Hard Drive 5. Remove the four guide screws (two on each side) from the old drive. You will need these ...
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  ... Hard Drive NOTE: 1. 2. 3. The system does not support Parallel ATA (PATA) hard drives. ... exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. ... you are replacing a drive, transfer the guides screws from the old drive to the new one. 4. Slide the drive ...
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  ... connector. NOTE: If your system has only one SATA hard drive, you must connect the ... labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect ... following order: SATA0, SATA1, SATA2, SATA3. 7. Route the power and data cables in their cable retainers. ...
• Page 114
  2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 8-30 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 8-...
• Page 115
  4. Remove the four screws from the bottom of the hard drive carrier. Figure 8-32 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 8-33 Removing the Hard Drive Installing and Removing Drives 103
• Page 116
  ... slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 8-34 Replacing the Hard Drive 7. Replace the four screws in the bottom of the ...
• Page 117
  ... Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. Installing and Removing Drives 105
• Page 118
  Fan/Baffle Assembly 1. 2. 3. 4. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the access panel (Access Panel on page 77). Unplug the fan cable from the system board (CHFAN1, P9). Press the lever that secures the assembly to the chassis (1), pivot the assembly...
• Page 119
  Front I/O Assembly 1. 2. 3. 4. 5. 6. 7. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the computer access panel (Access Panel on page 77). Remove the front bezel (Front Bezel on page 78). Remove the cables from the clip on top of the baffle. Disconnect the ...
• Page 120
  Power Switch/LED Assembly 1. 2. 3. 4. 5. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the access panel (Access Panel on page 77). Remove the front bezel (Front Bezel on page 78). Disconnect the cable from the system board (P5, PB/LED). With the computer on ...
• Page 121
  Heat sink WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. 2. 3. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the computer access panel (Access Panel on page 77). Loosen the four ...
• Page 122
  Processor 1. 2. 3. 4. 5. 6. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the access panel (Access Panel on page 77). Remove the heat sink (Heat sink on page 109). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor ...
• Page 123
  ... new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker 1. 2. 3. 4. 5. ...
• Page 124
  Rear Chassis Fan 1. 2. 3. 4. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the access panel (Access Panel on page 77). Disconnect the fan control cable from the system board (CHFAN2). Remove the four silver Phillips screws that secure the fan to the chassis....
• Page 125
  ... (Preparation for Disassembly on page 76). Remove the access panel (Access Panel on page 77). Disconnect all power cables from the drives and from the system board. Remove the four silver T15 screws that connect the power supply to the chassis. 5. Press the tab on the base pan in ...
• Page 126
  ... panel (Access Panel on page 77). Remove all expansion boards (Expansion Cards on page 86). Disconnect all cables connected to the system board, noting their location for reinstallation. ..., you must change the chassis serial number in the BIOS. 114 Chapter 8 Removal and Replacement Procedures...
• Page 127
  ...cleared. Refer to the Computer Setup (F10) Utility Guide for information on backing up the CMOS settings.... used when the computer is NOT connected to AC power. HP encourages customers to recycle used... holder on your system board, complete the following instructions to replace the battery: Battery 115...
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  ...access panel. Plug in the computer and turn on power to the computer. Reset the date and time ...Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. 2. To release the battery ..., squeeze the metal clamp (1) that extends above one edge of the battery. When the battery pops up...
• Page 129
  ... 5. Plug in the computer and turn on power to the computer. Reset the date and time and any ... Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. 2. Pull back on ... access panel. Plug in the computer and turn on power to the computer. Reset the date and time and ...
• Page 130
  External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Figure 8-38 Installing a Cable Lock Padlock Figure 8-39 Installing a Padlock 118 Chapter 8 Removal ...
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  HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 8-40 Securing the Cable to a Fixed Object 2. Thread the keyboard and mouse cables through the lock. Figure 8-41 Threading the Keyboard and Mouse Cables External Security Devices 119
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  ...lock. Figure 8-43 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. 2. 3. Prepare the computer for disassembly (Preparation for Disassembly on page 76). Remove the access panel (Access Panel...
• Page 133
  4. Remove the security screw from the inside of the front bezel. Figure 8-44 Retrieving the Front Bezel Security Screw 5. 6. Replace the front bezel. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right ...
• Page 134
  ... properly. NOTE: Not all features listed in this guide are available on all computers. Preparation ... should always be disconnected before servicing a unit. 6. 7. 8. Disconnect the power cord from the electrical outlet.... 122 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
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  Access Panel 1. 2. Prepare the computer for disassembly (Preparation for Disassembly on page 122). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 9-1 Removing the Access Panel To install the access panel, reverse the removal procedure. Access Panel ...
• Page 136
  ...Access Panel on page 123). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 9-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure. 124 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 137
  Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. 2. 3. Remove the access panel (Access Panel on page 123). Remove the front bezel (Front Bezel on page 124).. To ...
• Page 138
  ... sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a highperforming dual channel mode. ...NOTE: 126 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 139
  ... will display a POST error message indicating that a memory module must be installed in the wrong socket. ... mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-... should be balanced so that the largest amount of memory is spread between the two channels. If ...
• Page 140
  example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB ..., Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B ...removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is...
• Page 141
  ...Figure 9-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black .... For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between ...
• Page 142
  ... slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 9-7 Expansion Slot ... the computer chassis. 130 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 9-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing ...
• Page 144
  ... up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 9-11 Removing a PCI Express x16 Expansion Card 132 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  6. 7. Store the removed card in anti-static packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal ...
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  ... board, if needed. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. 134 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  ... not jam cables on top of expansion cards or memory modules. Printed circuit cards like ... not rely on components like the drive cage, power supply, or computer cover to push cables ... cables to lay properly by themselves. When removing the power supply power cables from the P1 connector on the system ...
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  ... blue White Light blue Orange Black Black Description Power supply, 6-pin..., 6-pin Power supply, 4-pin Power supply, 6-pin Optical drive power connector... connector, 4-pin Chassis fan Front power button/LED 2nd chassis fan... 136 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
• Page 149
  ...The drive configuration on your computer may be different than the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. Drive Positions 137
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  ... SATA3 connector. NOTE: The eSATA adapter installs into one of the expansion slots on the rear of the computer. You must ...32 standard screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the ...
• Page 151
  ... damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static...
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  ... Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. 140 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  ... an External 5.25-inch Drive CAUTION: computer. All removable media should be taken out of a ... Cage Up 5. If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 9-19 Disconnecting the Power and Data Cables Installing and Removing ...
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  ... the drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive into the... for more information. 142 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on... M3 metric guide screws from the old drive to the new one. Figure 9-22 Installing Guide Screws in the Optical Drive 5. Position the guide...
• Page 156
  ...that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is ...the data cable is routed through these guides before connecting it to the optical drive. 9. Connect the power cable (1) and data cable (2) to...
• Page 157
  ...reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: computer. All removable media should be taken out of a drive ... 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. Installing and...
• Page 158
  ... illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 9-27 Disconnecting the Media Card Reader USB Cable Figure 9-28 Disconnecting the Media Card Reader 1394 Cable 146 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 159
  ...inch drive, transfer the four guide screws from the old drive to the new one. Installing a Drive ...hard drive uses 6-32 standard screws. All other drives (except the primary hard ...CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before ...
• Page 160
  3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward ...a. If installing a second hard drive, connect the power and data cables to the rear of the drive and ...inch drive. 148 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  ... Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you .... The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. 2. 3. Prepare the computer for disassembly (Preparation for Disassembly on page ...
• Page 162
  ... the power supply to its upright position. The hard drive is located beneath the power supply. Figure 9-32 Raising the Power Supply ... the hard drive. Figure 9-33 Disconnecting the Hard Drive Power Cable and Data Cable 150 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  ... the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 9-35 Installing Hard Drive Guide Screws Installing and Removing Drives 151
• Page 164
  ..., be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive. If the system has only one SATA hard drive, the data cable must be ...10. Rotate the drive cage for external drives and the power supply down to their normal positions. 152 ...
• Page 165
  Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the ...
• Page 166
  ... bottom of the hard drive carrier. Figure 9-39 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 9-40 Removing the Hard Drive 154 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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  ... slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 9-41 Replacing the Hard Drive 7. Replace the four screws in the bottom of the ...
• Page 168
  ... 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 156 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 169
  Baffle 1. 2. 3. 4. Prepare the computer for disassembly (Preparation for Disassembly on page 122). Remove the access panel (Access Panel on page 123). Remove the cable from the arm that extends from the side of the baffle (1). Lift the baffle straight up out of the chassis (2). Figure 9-45 Removing...
• Page 170
  ... fan assembly from the chassis. Figure 9-46 Removing the chassis fan 7. Lift the assembly out of the chassis. To install the chassis fan, reverse the removal procedure. Be sure to orient the air flow into the unit. 158 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 171
  ... secures the assembly to the chassis. Figure 9-47 Removing the front I/O device/power switch 6. 7. Rotate the drive cage to its upright position. Disconnect the cables (2) from the system board. Figure 9-48 Disconnecting the cables from the system board Front I/O and Power Switch Assembly 159
• Page 172
  ... the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 9-49 ... the drive cage 9. Remove the assembly from the chassis. To reinstall the front I/O/power supply assembly, reverse the removal procedure. 160 Chapter 9...
• Page 173
  Speaker 1. 2. 3. 4. 5. 6. Prepare the computer for disassembly (Preparation for Disassembly on page 122). Remove the access panel (Access Panel on page 123). Remove the front bezel (Front Bezel on page 124). Rotate the drive cage to its upright position. Disconnect the speaker wire from the system ...
• Page 174
  ... diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. Failure to install the fan shroud may cause the computer to overheat. 162 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 175
  ...you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. Processor 163
• Page 176
  ...found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply WARNING! Voltage is always present on the ... on page 123). Rotate the drive cage up and disconnect the power cables from all of the drives. Disconnect the power cables from the system board. Rotate the power supply to its full...
• Page 177
  ...access panel (Access Panel on page 123). Remove all PCI and PCI Express expansion boards ...its upright position. Rotate the power supply to its full upright position. Disconnect all data and power ... system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also ...
• Page 178
  ... so they do not interfere with the rotation of the drive cage or power supply. Battery The battery that comes with your computer provides ...to the Computer Setup (F10) Utility Guide for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP ...
• Page 179
  ...access panel. Plug in the computer and turn on power to the computer. Reset the date and time,...Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. 2. To release the battery... it out (1). To insert the new battery, slide one edge of the replacement battery under the holderମ.
• Page 180
  ... Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. 2. Pull back on... access panel. Plug in the computer and turn on power to the computer. Reset the date and time, ... Setup. Refer to the Computer Setup (F10) Utility Guide. 168 Chapter 9 Removal and Replacement Procedures...
• Page 181
  ...security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages ...
• Page 182
  Padlock Figure 9-59 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 9-60 Securing the Cable to a Fixed Object 170 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 183
  2. Thread the keyboard and mouse cables through the lock. Figure 9-61 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 9-62 Attaching the Lock to the Chassis External Security Devices 171
• Page 184
  ... locked in place by installing a security screw provided by HP. To install the security screw: 1. 2. 3. 4. Prepare the computer ...bezel (Front Bezel on page 124). Remove one of the five silver 6-32 standard screws ...bezel. 172 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
• Page 185
  6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 9-65 Installing the Front Bezel Security Screw 7. Replace the access panel. External Security Devices 173
• Page 186
  ...security devices that prohibit opening the computer. Remove all removable media, such as compact discs ... in a tower orientation, HP recommends the use of the optional tower stand. 6. Reconnect the power cord ... at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and...
• Page 187
  ...Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin 1 2 3 4 5 6 Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and ...
• Page 188
  ... (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin 1 2 3 4 5 6 7 8 9 Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready ... to Send Clear to Send Ring Indicator (5V if powered) USB Connector and Icon Pin 1 2 3 ...
• Page 189
  Microphone Connector and Icon (1/8" miniphone) Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Audio_Right Ground 1 2 3 Headphone Connector and Icon (1/8" miniphone) Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground 1 2 3 Line-in Audio Connector and Icon (1/8" ...
• Page 190
  ... Analog Not used Ground Ground Ground Ground Pin 9 10 11 12 13 14 15 Signal +5V (fused) Ground Not used DDC Serial Data Horizontal Sync Vertical Sync DDC Serial Clock 4-Pin Power (for CPU) Connector and Icon Pin 1 2 3 4 Signal GND GND +12V CPU -12V CPU 178 Appendix A Connector Pin Assignments
• Page 191
  PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin 1 2 3 4 5 26 27 28 29 30 51 52 53 54 55 76 77 78 79 80 Signal PRSNT1 +12V +12V GND JTAG2 PERn(2) GND GND PERp3 PERn3 GND PERp8 PERN8 GND GND PERp14 PERn14 GND GND PERp15 Pin 6 7 8 9 10 31 32 33 34 35 56 57 58 59 60 81 82 Signal JTAG3 ...
• Page 192
  PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin 1 2 3 4 5 26 27 28 29 30 51 52 53 54 55 76 77 78 79 80 Signal +12V +12V RSVD GND SMCLK GND PETp3 PETn3 GND RSVD PETn8 GND GND PETp9 PETn9 GND GND PETp15 PETn15 GND Pin 6 7 8 9 10 31 32 33 34 35 56 57 58 59 60 81 82 Signal SMDAT GND ...
• Page 193
  ...€“ T.M.D.S. Data1+ T.M.D.S. Data1/3 Shield T.M.D.S. Data3– Pin 13 14 15 16 17 18 19 20 21 22 23 24 Signal T.M.D.S. Data3+ +5V Power Ground (for +5V) Hot Pug Detect T.M.D.S. Data0– T.M.D.S. Data0+ T.M.D.S. Data0/5 Shield T.M.D.S. Data5– T.M.D.S. Data5+ T.M.D.S. Data Shield T.M.D.S. Clock+ ...
• Page 194
  DisplayPort Connector Connector and Icon Pin 1 2 3 4 5 6 7 8 9 10 11 12 Signal ML_Lane 0 (p) Ground ML_Lane 0 (n) ML_Lane 1 (p) Ground ML_Lane 1 (n) ML_Lane 2 (p) Ground ML_Lane 2 (n) ML_Lane 3 (p) Ground ML_Lane 3 (n) Pin 13 14 15 16 17 18 19 20 Signal CONFIG1 CONFIG2 AUX CH (p) Ground AUX CH ...
• Page 195
  ... 100-120 or 220-240 volts AC. Power supplies on those computers that do not ... for use in the country where you purchased the equipment. Power cord sets for use in other countries ... The requirements listed below are applicable to all countries: 1. 2. 3. The power cord must be approved by an acceptable ...
• Page 196
  ...BSI UL The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the ...two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. 2. 3. 184 Appendix B Power Cord Set Requirements
• Page 197
  ...encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and ...error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode ...process that does not run all of the system level tests, such as the memory test. Full...
• Page 198
  ... NIC from being downloaded during POST to free more memory for an expansion card's option ROM. Internal ...Board Failure DMA or timers. 1. 2. 3. 110-Out of Memory Space for Option ROMs Recently added .... If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions ...
• Page 199
  ...used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions ...so that each channel has the same amount of memory. Remove power from the system and reinstall ... on this Platform Recently added memory module(s) support ECC memory error correction. 2. POST ...
• Page 200
  ...may have malfunctioned. Reflash the system ROM with the latest BIOS image. 1. 2. 3. Reseat CPU fan. Reseat fan ...fan cable. Replace front chassis fan. Reseat power supply fan. Reseat fan cable. Replace... fan is not connected or may have malfunctioned. 1. 2. 3. 515-Power Supply Fan not detected Power...
• Page 201
  ... startup. Front audio harness has been detached or unseated from motherboard. Front USB harness has been detached or .... Front USB harness has been detached or unseated from motherboard. There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to ...
• Page 202
  ... firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace... Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, ... was recently changed, unplug the power cord, restore the original memory configuration, and reboot ...
• Page 203
  ...configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot ...2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure....see if the problem goes away. Electronic serial number is missing. Parity RAM failure...
• Page 204
  ... Check 2 Parity RAM failure. Third-party graphics card may be causing a problem. Run Computer ... them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.... order in which they should be performed. Not all diagnostic lights and audible codes are...
• Page 205
  ... the failure. Continue adding devices one at a time to ensure all devices are functioning properly. Replace the power supply. Replace the system board....time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 3. 4. Red Power LED flashes six times, once...
• Page 206
  .... Replace the system board. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper ... the processor. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes ...
• Page 207
  .... If the hard drive LED turns green, the power button is working correctly. Try the following: ... selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper ... is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system ...
• Page 208
  ...error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer... a different video port on the computer if one is available. Or, replace the monitor with a monitor that you... Mode to see if it will boot without all of the drivers loaded. When booting the operating system...
• Page 209
  ...(BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. ... number before calling. Spend time troubleshooting the problem with the service technician. Remove any hardware ...
• Page 210
  ...Hardware Installation Problems on page 217 for instructions. Be sure that all the needed device drivers have .... CAUTION: When the computer is plugged into an AC power source, there is always voltage applied ... board. You must disconnect the power cord from the power source before opening the computer ...
• Page 211
  .... Table D-1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed....RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer ...
• Page 212
  ... Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, ... blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above ... installed properly. 2. 3. Hard drive is full. Low on memory. Hard drive fragmented. Program previously ...
• Page 213
  ...launching at startup, go to Start > Run (Windows XP) or Start > Accessories > Run (Windows Vista)... by adjusting parameters in the application. Add more memory. Upgrade the graphics solution. Some software ...properly attached to the processor. 3. Open hood, press power button, and see if the processor ...
• Page 214
  ...turns green, then: 1. Remove the expansion cards one at a time until the 5V_aux light on the system ... outlet. Open hood and check that the power button harness is properly connected to the system... on the system board is off, then replace the power supply. Replace the system board. 3. 4. 5. 6. 202...
• Page 215
  ... turn on because of internal power supply fault. Solution Contact an authorized service provider to replace ...hard or optical drives and expansion cards). Power on the system. If the system enters the POST,... devices one at a time to ensure all devices are functioning properly. Replace the power supply....
• Page 216
  ... Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause... try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that... Setup. Drive responds slowly after initial power up. Run the Computer Setup utility ...
• Page 217
  Table D-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause The ...Storage > Device Configuration. Observe if the front panel Power LED is blinking RED and if any beeps ... Limited Warranty for terms and conditions. Hard drive is damaged. Solving Hard Drive Problems 205
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  ...Shut Down" procedure. If this fails, press the power button for four or more seconds to turn ...green LED on the front of the enclosure should be on. Check the power supply to make sure it is properly connected.... Solution Shut down the computer and contact HP for a replacement enclosure. 206 Appendix...
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  ...Problems Table D-4 Solving Media Card Reader Problems Media card will not work in a digital ...not in the locked position. If using a Memory Stick/PRO card, make sure that the lock ...inserted properly, is inserted in the wrong slot, or is not supported. Solution Ensure that the card is inserted properly ...
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  ... in the following table. Table D-5 Solving Display Problems Blank screen (no video). Cause ... Emergency Recovery Mode" section of the Desktop Management Guide for more information Be sure that the monitor... scan rate as the resolution chosen. Press the power button to resume from standby mode. CAUTION...
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  ... are not compatible with the monitor. Solution 1. In Windows XP Control Panel, double-click the Display ...error. Solution 1. 2. 3. 4. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank...
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  Table D-5 Solving Display Problems (continued) Blank screen and the power LED flashes Red ... If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not .... Graphics card is bad. Solution Install the video drivers included in the upgrade kit. Change requested ...
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  ...Video resolution and refresh rate are set higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. ... activated. Solution None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause ...
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  ...-Adjustment option in the monitor's on-screen display menu. Manually synchronize the Clock and Clock Phase ... listed in the following table. Table D-6 Solving Audio Problems Sound cuts in and out. Cause ... Shut down all open processor-intensive applications. In Windows XP only: 1. From the Control ...
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  ... connected, or disconnect headphones or external speakers. Press the power button to resume from standby mode. CAUTION:...standby mode, do not hold down the power button for more than four seconds..... Internal speaker is disabled in Computer Setup. One or more audio solutions are installed in the system....
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  ... jack is not functioning properly. Cause Jack has been reconfigured in the audio driver or application software. Solution In the audio driver or application ... driver or application software, reconfigure the jack or set the jack to its default value. 214 Appendix D Troubleshooting Without Diagnostics
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  ... not be connected properly. Solution Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause...Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, ...
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  ... Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to... is not properly connected. Solution 1. On the Windows XP Desktop, click Start > Shut Down. ... Warranty for terms and conditions. Press the power button to resume from standby mode. CAUTION:...
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  ... follow the instructions that appear on the screen. WARNING! When the computer is plugged into an AC power source,.... Table D-10 Solving Hardware Installation Problems A new device is not recognized as part ... in the connector are not bent down. Ensure that all cables are properly and securely connected...
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  ... cannot resolve the issue, contact Customer Support. 2. 3. Power LED flashes Red five ... module. 1. 2. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty ... to the Hardware Reference Guide for your system for proper DIMM installation instructions. 3. 4. Replace third...
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  ...systems with a graphics card: 1. 2. 3. Reseat the graphics card. Power on the system. Replace the graphics card. Replace ...systems with integrated graphics, replace the system board. Power LED flashes Red ten times... by removing the cards one at time (if multiple cards), then power on the system to see...
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  ... network cabling. Table D-11 Solving Network Problems Wake-on-LAN feature is not functioning..... Click Properties. Click Configure. Click the Power Management tab, then select the check ... or obtain the latest driver from the manufacturer's Web site. 220 Appendix D Troubleshooting Without Diagnostics
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  ... via Device Manager. Network controller is disabled. Reinstall network drivers. Disable auto-sensing capabilities and force the ... an authorized service provider. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. Network ...
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  ... an expansion board was added to the computer. Cause The network controller requires drivers. The expansion board installed is a network card (NIC) and conflicts ... EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 222 Appendix D Troubleshooting Without Diagnostics
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  ... and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (... reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will ...
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  ... incorrectly or is bad. Solution 1. 2. 3. 4. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, ...
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  ... Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause... try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port ... Setup. Drive responds slowly immediately after power-up. Run the Computer Setup utility ...
• Page 238
  ... and DVD Problems (continued) CD-ROM or DVD devices are not detected or driver is not ... and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. ... brand of media. Quality varies widely between manufacturers. 226 Appendix D Troubleshooting Without Diagnostics
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  ... If you encounter USB flash drive problems, common causes and solutions are listed in ... Setup. The device was not properly seated before power-up. Solution Run the Computer Setup utility ...a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. The computer boots...
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  ...If the USB device requires AC power, be sure one end is connected to the device and ... the device. Restart the computer. The correct device driver is not installed. The cable from the device to the computer ... Unable to connect to the Internet. Cause Internet Service Provider (ISP) account is not set ...
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  Table D-17 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause IP ... button. Click the Delete cookies button. 5. Windows XP 1. 2. 3. Select Start > Control Panel. Double-click ... Log on to your ISP and launch the desired program. Solving Internet Access Problems 229
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  Table D-17 Solving Internet Access Problems (continued) Internet takes too long ...modem is connected and communicating properly. Windows XP 1. 2. 3. 4. Select Start > Control Panel. Double... indicates the modem is connected and working properly. 7. 8. 230 Appendix D Troubleshooting Without Diagnostics...
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  ... There is a conflict between applications. Be sure that all the needed device drivers have been installed....system, check to be sure it is supported on the system. If you encounter software problems, see the applicable ... conditions. Computer will not continue after HP logo screen has appeared. Cause ...
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  ...locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for ...provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers...
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  ... the Computer Setup Utilities menu. This computer supports two security password features that are established... access all the information on the computer except Computer Setup. When you establish only a power.... See the Computer Setup (F10) Utility Guide for information on backing up the CMOS settings...
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  ... to cool before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure... Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/ support. 5....
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  ... and Resetting the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration.... CMOS but does not clear the power-on and setup passwords. Clearing CMOS... before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied...
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  ...Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button ...system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. 6. 7. Replace ...and time. For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide. 236 ...
• Page 249
  ... This chapter provides specifications for the microtower and small form factor chassis. Microtower Chassis Table F-1 Specifications Desktop Dimensions Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (38.7°C ...
• Page 250
  Table F-1 Specifications (continued) Power Supply Operating Voltage Range (STD PS) Operating Voltage .../50/100% load PS) Rated Line Frequency Power Output Rated Input Current (maximum)1 STD ...230 VAC This system utilizes an active power factor corrected power supply. This allows the system to pass the ...
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  ... F-2 Specifications Desktop Dimensions (in the desktop position) Height Width Depth Approximate Weight Weight Supported (maximum distributed load in desktop position) Temperature Range Operating Nonoperating ...% @ 20/50/100% load PS idle Power Supply Operating Voltage Range (STD PS) ...
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  ...VAC 2A @ 230 VAC This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring ...
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  ...and replacement 166 beep codes 192 BIOS Boot Block Emergency Recovery Mode ...protecting ROM 45 CD-ROM or DVD problems 225 change notification 44 changing ...52 country power cord set requirements 184 cover lock 61 Customer Support ... 62 diagnostics utility 30 DIMMs. See memory disassembly preparation MT 76...
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  ... SFF removal and replacement 157 fan, power supply 73 fan/air baffle MT... and replacement 162 helpful hints 197 HP Client Automation Starter, Standard, and Enterprise... 149 media card reader 96, 147 memory 126 optical drive 96, 142 ... 93, 145 Media Card Reader problems 207 memory installing 126 242 Index
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  ... 178 monitor connector DisplayPort 4, 9 VGA 4, 9 monitor problems 208 mouse pin assignments 175 mouse ... and replacement 109 memory removal and replacement 82 power supply removal and replacement ... delimiter characters 58 network connector 4, 9 network problems 220 notification of changes 44 numeric ...
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  ...107 MT heat sink 109 MT memory 82 MT power supply 113 MT power... technology 62 front bezel 120, 172 HP Business PC Security Lock 119, ... 176 serial number location 5, 10, 75 service considerations 73 setup copying to multiple ... up 34 Drive Protection System 62 HP Client Automation Starter, Standard, and ...
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  ... electricity 68 Subscriber's Choice 44 surge-tolerant power supply 62 system board MT removal and ... 41 HP Softpaq Download Manager 38 HP Support 42 HP System Software Manager 39 HPQFlash ... 44 Remote ROM Flash 45 ROM Flash 45 Software & Driver Downloads 48 software support 52 Subscriber's Choice 44 ...

Compaq 6000 - ProLiant - 128 MB RAM Manual