Compaq 6000 Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus
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- Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 1
Maintenance & Service Guide HP Compaq 6000 Pro Business PC - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 2
countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. of Hewlett-Packard Company. Maintenance & Service Guide HP Compaq 6000 Pro Business PC First Edition (September 2009) Document Part Number: 581650-001 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 4
iv About This Book - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 5
...7 Media Card Reader Components 8 Rear Panel Components ...9 Serial Number Location ...10 2 Installing and Customizing the Software Installing the Operating System ...11 Downloading Microsoft Windows Updates 12 Installing or Upgrading Device Drivers (Windows systems 12 Accessing Disk Image (ISO - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 6
Initial Configuration and Deployment 35 HP Client Automation Agent 36 HP Client Manager ...36 Remote System Installation ...37 Software Updating and Management 37 HP Client Management Interface 38 HP SoftPaq Download Manager 38 HP System Software Manager 38 HP ProtectTools Security Manager 39 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 7
Device 50 Dual-State Power Button ...51 HP Web Site Support ...52 Industry Standards ...52 Asset Tracking and Security ...52 Password Security ...56 Establishing a Setup Password Using Computer Setup 56 Establishing a Power-On Password Using Computer Setup 56 Entering a Power-On Password 57 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 8
the Mouse ...73 Service Considerations ...73 Power Supply Fan ...73 Tools and Software Requirements 73 Screws ...73 Cables and Connectors ...74 Hard Drives ...74 Lithium Coin Cell Battery 74 8 Removal and Replacement Procedures Microtower (MT) Chassis Serial Number Location ...75 Preparation - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 9
Rear Chassis Fan ...112 Power Supply ...113 System Board ...114 Battery ...115 Type 1 Battery Holder ...116 Type 2 Battery Holder ...116 Type 3 Battery Holder ...117 External Security Devices ...118 Cable Lock ...118 Padlock ...118 HP Business PC Security Lock 119 Front Bezel Security ...120 9 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 10
Lock ...169 Padlock ...170 HP Business PC Security Lock 170 Front Bezel Security 172 Using the Small Form Factor Computer in a Tower Orientation 174 Appendix A Connector Pin Assignments Keyboard ...175 Mouse ...175 Ethernet RJ-45 ...176 Serial Interface, Powered and Non-Powered 176 USB ...176 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 11
Power Problems ...203 Solving Hard Drive Problems ...204 Solving Media Card Reader Problems 207 Solving Display Problems ...208 Solving Audio Problems ...212 Solving Printer Problems ...215 Solving Keyboard and Mouse Problems 216 Solving Hardware Installation Problems 217 Solving Network Problems - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 12
xii - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 13
The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 14
On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models have bezel blanks covering one or both of the 5.25-inch drive bays. 2 Some - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 15
● Memory Stick PRO ● MagicGate Memory Stick (MG) ● Memory Stick Duo (MS Duo) Duo (MS PRO Duo) ● Memory Stick PRO- ● MagicGate Memory ● Memory Stick PRO HG Duo Duo (MS PRO) ● Memory Stick Micro (M2) (adapter required) 8 1394 ● 1394 Port (available on select models only) Microtower - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 16
VGA Monitor Connector 4 Serial Connector 5 RJ-45 Network Connector 9 DisplayPort Monitor Connector 10 Universal Serial Bus (USB) NOTE: Arrangement and number of connectors may vary by model. An optional second serial port and an optional parallel port are available from HP. When a device is - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 17
Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-3 Serial Number and Product ID Location Microtower Chassis 5 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 18
The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 19
Optical Drive1 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 20
Stick PRO ● MagicGate Memory Stick (MG) ● Memory Stick Duo (MS Duo) Duo (MS PRO Duo) ● Memory Stick PRO- ● MagicGate Memory ● Memory Stick PRO HG Duo Duo (MS PRO) ● Memory Stick Micro (M2) (adapter required) 8 1394 ● 1394 Port (available on select models only) 8 Chapter 1 Product - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 21
the PCI or PCI Express x1 slot, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 22
Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-8 Serial Number and Product ID Location 10 Chapter 1 Product Features - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 23
7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 24
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 25
a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Protecting the Software 13 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 26
to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 27
one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 28
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) ● Installed memory size - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 29
: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 30
information on AHCI, go to http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums, etc). Under Quick jump to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 31
onboard password jumper to disable the power-on password. See the Desktop Management Guide for more information. Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● System audio ● Network controllers (some models) ● Embedded security device (some - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 32
◦ USB Port 12 Slot Security Allows you to disable PCIe and PCI slots along with cards plugged into them. Network Service Boot Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 33
Chipset Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer the computer Power-on authentication support (some models) (enable/disable) - Controls the power computer off and then back on. NOTE: To - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 34
Table 3-4 Computer Setup-Security (continued) Option Description Master Boot Record Security Allows when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled. NOTE: Setup Browse Mode must be set to Enable in order - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 35
S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second. Hardware Power Management SATA power management enables or disables SATA bus and/or device power management. Thermal Fan idle mode-This bar graph controls the minimum permitted fan speed. NOTE: This setting only - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 36
Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 37
to the recovery partition. See Factory Recovery Boot Support for more information. ● F12 prompt (hidden/displayed). Enabling this feature will display the text F12 = Network during POST. Disabling this feature prevents the text from being displayed. However, pressing F12 will still force the system - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 38
) Option Description BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices PCI Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port). ● Lists currently installed PCI devices and their - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 39
be used to disable multi-processor support under the OS. ● Internal speaker (some models) (does not affect external speakers). ● NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 40
per gigabyte. Use DPS when you suspect a hard drive problem. If the computer reports a SMART Hard Drive Detect Imminent Failure message, there is service provider for a replacement hard drive. Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 41
. Completion Code 0. ● Test Aborted. Completion Code 1 or 2. ● Test Failed. Drive Replacement Recommended. Completion Code 3 through 14. If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem. Drive Protection - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 42
to CD or installed to a USB flash drive. See Downloading the Latest Version of HP Vision Diagnostics on page 34 for more information. NOTE: HP Vision Field Diagnostics is included with some computer models only. If you have already downloaded HP Vision Diagnostics to either a CD or USB Flash drive - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 43
can select the following categories of information to display: All-Gives a listing of all categories of information about the computer. Architecture-Provides system BIOS and PCI device information. Asset Control-Shows product name, system serial number, asset tag and universal unique ID information - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 44
interactive tests provides the maximum control over the testing process. The diagnostic software will prompt you for input during tests. NOTE: Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 45
action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. The Clear Errors - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 46
the Latest Version of HP Vision Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. Enter your product name in the text box and press the Enter key. 5. Select your specific computer model. 6. Select your OS - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 47
standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry's first fully manageable desktop personal computers. HP is a patent holder of manageability - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 48
last 3-6 months ● View the overall compliance of supported computers with HP Instant Support Health Scan and Diagnostics ● View the Summary of HP Computers - a breakdown of the various supported desktops, notebooks, workstations and HP Blade PCs ● View Alerts: Asset, Threshold, Hardware Health 36 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 49
instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. Software Updating and Management HP provides several tools for managing and updating software on desktops, workstations, and notebooks: ● HP - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 50
the softpaqs you need. To download HP SoftPaq Download Manager, visit http://www.hp.com/go/sdm. HP System Software Manager HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers and BIOS updates for your networked HP business PCs. When SSM runs, it - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 51
is installed. HP ProtectTools software modules may be preinstalled, preloaded, or available for download from the HP Web site. For select HP Pro Desktops, HP ProtectTools is available as an after market option. Visit http://www.hp.com/products/security for more information. Software Updating and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 52
editions: ● The Starter Edition is a free product for managing HP desktops, notebooks and workstations, providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Starter Edition - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 53
HP business PCs. The catalog file contains detailed platform information on HP business desktops, notebooks and workstations. It can be used in conjunction with the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 54
, see the white papers at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums, etc.). Under Quick jump to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 55
at the same time, but both are supported. To configure Intel vPro systems for AMT or ASF: 1. Turn on or restart the computer. If you are in Microsoft Windows, State Control (enable/disable) ◦ Intel ® ME Firmware Local Update (enable/disable) ◦ Intel ® ME Features Control ◦ Intel ® ME Power Control ● - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 56
each PC consumes. It also provides control over PC power settings enabling administrators to easily implement energy saving strategies across their networks. An HP SoftPaq containing the Surveyor agent may be downloaded from the HP Support site and installed on supported commercial desktop models - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 57
ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page, http://www.hp.com/support/files. CAUTION: For maximum - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 58
support to search removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically flashed into the ROM. When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 59
: Both procedures require a diskette drive or a supported USB flash drive. NOTE: System Software Manager (SSM) can be used to replicate computer setup information from within the Windows operating system. For more information see the SSM User's Guide at http://www.hp.com/go/ssm. Copying to Single - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 60
media device. 8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://welcome.hp.com/country/us/en/ support.html?pageDisplay=drivers and enter the model number of the computer. 9. On the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 61
be used. 1. Turn off the computer. 2. Insert the USB flash media device into one of the computer's USB ports and remove all other USB storage disk support. 5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive that closely matches the size of one of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 62
, ATA RAID or SATA drives attached, turn off the computer and unplug the power cord. CAUTION: The power cord MUST be unplugged. 2. Open the computer and remove the PCI cards. 3. Insert the USB flash media device into one of the computer's USB ports and remove all other USB storage devices except USB - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 63
ask for a Volume Label. 11. Press Enter for no label or enter one if desired. 12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards that were previously removed. Close the computer cover. 13. Plug in the power cord, remove the diskette, and turn on the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 64
easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer. Industry Standards HP management solutions integrate with - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 65
F10) Utility Guide included with the computer for additional information and instructions on using the Computer Setup Utilities. ● Remotely, using HP Client Manager from Symantec, HP Client Automation, or System Software Manager. This software enables the secure, consistent deployment and control of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 66
Pro can continue to function even if the hard drive is erased or replaced. Network Service Boot Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 67
Power-On Password if a Power Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer computer control of the Embedded Security Device. Changing this setting requires turning the computer the computer off Chipset. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 68
maintenance without having to know the power-on password, even if one has been established. NOTE: System Software Manager (SSM) can be used to create and manage BIOS passwords from within the Windows operating system. For more information see the SSM User's Guide at http://www.hp.com/go/ssm. NOTE - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 69
is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To change the Power-On password, go to step 3. To change the Setup - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 70
is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To delete the Power-On password, go to step 3. To delete the Setup - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 71
computer. Refer to the Troubleshooting Guide for instructions one or more hard drives that support the ATA Security command set are detected, the DriveLock option appears under the Security menu in Computer set first. HP encourages system to unlock the device. If a power-on password is set and it - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 72
locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 73
-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the internal components. Computers computer cover. You will need the key in any of the following circumstances: ● Power outage ● Startup failure ● PC component failure (such as processor or power supply - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 74
The service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS. Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the computer is - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 75
Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a caution message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. CAUTION: A - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 76
ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length Data interface voltage - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 77
Current HP desktop products ship with and 4 transmit/receive pins. Pin Number Usage P1 Ground P2* A+ power 3.3 V power 3.3 V power 5 V power 5 V power Pin Usage Notes P9 V5 5 V power P10 Ground P11 Ground P12 Ground P13 V12 12 V power P14 V12 12 V power P15 V12 12 V power - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 78
HP Personal Computers have built-in drive failure prediction that warns the user or network used in the computer determines the maximum be subdivided into a number of unique drive partitions in in the computer specification. Controller Type ATA ATA Operating System Windows 2000/XP Windows NT/2000/XP - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 79
. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Chassis Designations The following subsections illustrate the HP Compaq 6000 Pro Microtower Business PC chassis designs. Small Form Factor (SFF) Chassis Designations 67 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 80
Microtower (MT) Electrostatic Discharge Information A sudden discharge of static electricity from layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 81
500 V 14,500 V 26,500 V 21,000 V NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 82
laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 83
against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 84
keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 71. When cleaning debris from under the keys, to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 85
You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 86
: When servicing this computer, ensure that cables Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 87
guide are available on all computers. Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 8-1 Serial Number and Product - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 88
the computer ( power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the computer. 8. Lay the computer screws used in the computer are of different thread - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 89
for disassembly (Preparation for Disassembly on page 76). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. 2. Loosen the two captive thumbscrews (1) that secure the access panel to the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 90
the computer access panel. 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-3 Removing the Front Bezel To reinstall the front bezel, reverse the removal procedure. 78 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 91
Removing Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel and front bezel. 2. To remove a bezel blank, push the two retaining tabs that - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 92
computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory like the drive cage, power supply, or computer cover to push cables down into the power supply. 80 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 93
are color-coded to make Power supply, 6-pin Power supply, 6-pin Power supply, 4-pin Power supply, 6-pin Optical drive power connector, 4-pin Hard drive power connector, 4-pin Chassis fan Front power button/LED 2nd chassis fan Front I/O USB Front I/O USB Front audio Internal speaker Serial port - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 94
JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. 82 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 95
black DIMM1 socket. Otherwise, the system will display a POST error message indicating that a memory module must be installed in the wrong socket. balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 96
wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 97
memory module socket (1), and insert the memory module into the socket (2). Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory . NOTE: The computer automatically recognizes the additional memory when turned on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 98
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. Figure 8-7 Expansion Slot Locations Table 8-2 Expansion Slot Locations Item Description 1 PCI expansion slot 2 PCI Express x16 expansion slot 3 PCI Express x1 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 99
retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 100
standard PCI card or PCI Express x1 the other components. Figure 8-10 Removing a Standard PCI Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on components. Figure 8-11 Removing a PCI Express x16 Expansion Card 6. Store the removed card in anti- - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 101
the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 8-12 Installing an Expansion Card - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 102
. Refer to the Computer Setup (F10) Utility Guide for more information. ● Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 103
hard drive. Figure 8-14 Extra Guide Screw Locations No. Guide Screw 1 Black M3 Metric turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 104
eSATA in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. 92 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 105
taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the . a. If you are removing a 5.25-inch optical drive, disconnect the power cable (1) and data cable (2) from the back of the drive. Figure - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 106
you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 8-17 Disconnecting the Media Card Reader USB Cable Figure 8-18 Disconnecting the Media Card Reader 1394 Cable 94 Chapter - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 107
bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 8-19 Removing the External Drives 6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. Installing and Removing Drives 95 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 108
Guide Screws (Optical Drive Shown) 5. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. Figure 8-21 Sliding the External Drives into the Drive Cage 96 Chapter 8 Removal and Replacement Procedures Microtower (MT - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 109
and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. Figure 8-22 Connecting the Optical Drive Cables CAUTION: Never crease or bend a SATA data cable - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 110
connect the USB cable to the system board. If the media card reader has a 1394 port, connect the 1394 cable to the PCI card. Figure 8-23 Connecting the Media Card Reader USB Cable Figure 8-24 Connecting the drive connectors. 98 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 111
drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the access panel (Access Panel on page 77). 3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 8-25 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 112
the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 8-28 Sliding a Hard Drive into the Drive Bay 100 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 113
board connector. NOTE: If your system has only one SATA hard drive, you must connect the hard drive connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, , SATA1, SATA2, SATA3. 7. Route the power and data cables in their cable retainers. Removing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 114
of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 8-31 Removing the Thermal Sensor 102 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 115
4. Remove the four screws from the bottom of the hard drive carrier. Figure 8-32 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 8-33 Removing the Hard Drive Installing and Removing Drives 103 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 116
in the bottom of the carrier to hold the drive securely in place. Figure 8-35 Replacing the Security Screws 104 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 117
the carrier to secure the cover in place (2). Figure 8-37 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. Installing and Removing Drives 105 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 118
the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). To reinstall the fan/baffle, reverse the removal procedure. 106 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 119
T15 screw (1) that secures the assembly to the chassis. 7. Rotate the assembly to the right (2), and then lift the assembly away from the computer while threading the wires through the hole in the front of the chassis. To reinstall the panel, reverse the removal procedure. Front I/O Assembly 107 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 120
Power Switch/LED Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the access panel (Access Panel on page 77). 3. Remove the front bezel (Front Bezel on page 78). 4. Disconnect the cable from the system board (P5, PB/LED). 5. With the computer on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 121
personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the computer access panel (Access Panel on page 77). 3. Loosen the four silver T15 captive screws that secure - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 122
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the access panel (Access Panel on page 77). 3. Remove heat sink with the provided alcohol pad and place it atop the processor. 110 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 123
screws and attach the heat sink control cable to the system board. CAUTION update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker 1. Prepare the computer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 124
Rear Chassis Fan 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the access panel (Access Panel on page 77). 3. Disconnect the fan control cable from the system board out of the unit. 112 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 125
Remove the four silver T15 screws that connect the power supply to the chassis. 5. Press the tab on the base pan in front of the power supply that holds it in place. 6. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 126
, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. 114 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 127
only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Computer Setup (F10) Utility Guide for information on backing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 128
in the computer and turn on power to the computer. 6. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 129
2. Insert the new battery and position the clip back in place. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Battery 117 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 130
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Figure 8-38 Installing a Cable Lock Padlock Figure 8-39 Installing a Padlock 118 Chapter 8 Removal and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 131
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 8-40 Securing the Cable to a Fixed Object 2. Thread the keyboard and mouse cables through the lock. Figure 8-41 Threading the Keyboard and Mouse Cables External Security Devices 119 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 132
the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 76). 2. Remove the access panel (Access Panel on page 77). 3. Remove the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 133
4. Remove the security screw from the inside of the front bezel. Figure 8-44 Retrieving the Front Bezel Security Screw 5. Replace the front bezel. 6. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 134
is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. If the computer is on a stand, remove the computer from the stand. 8. Disconnect all peripheral device - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 135
Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 9-1 Removing the Access Panel To install the access panel, reverse the removal procedure. Access Panel 123 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 136
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page 123). 3. Bezel To install the front bezel, reverse the removal procedure. 124 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 137
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 123). 2. Remove the front bezel (Front Bezel on page 124).. 3. To - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 138
memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 139
the black DIMM1 socket. Otherwise, the system will display a POST error message indicating that a memory module must be installed in the wrong socket. The so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 140
DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 141
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 9-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black DIMM1 socket. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 142
The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 9-7 Expansion Slot Locations Table 9-2 Expansion Slot Locations Item Description 1 PCI expansion slot - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 143
cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 9-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. a. If you - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 144
removing a standard PCI card or PCI Express x1 card, the expansion card. Figure 9-10 Removing a Standard PCI Expansion Card c. If you are removing a PCI Express x16 card, pull the retention arm on Removing a PCI Express x16 Expansion Card 132 Chapter 9 Removal and Replacement Procedures Small - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 145
the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 9-12 Installing an Expansion Card - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 146
Closing the Expansion Slot Retainer 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. 134 Chapter - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 147
the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of movable or rotating parts like the power supply - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 148
Black Description Power supply, 6-pin Power supply, 6-pin Power supply, 4-pin Power supply, 6-pin Optical drive power connector, 4-pin Hard drive power connector, 4-pin Chassis fan Front power button/LED 2nd chassis fan Front I/O USB Front I/O USB Front audio Internal speaker Serial port 1st HDD - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 149
optional drives (media card reader shown) 3 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 150
. Refer to the Computer Setup (F10) Utility Guide for more information. ● Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 151
operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. If a drive must - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 152
the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. 140 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 153
a drive before removing the drive from the computer. To remove a 5.25-inch external drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 9- - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 154
, then lift it up and out of the drive cage (2). Figure 9-21 Removing the 5.25-inch Drive NOTE: To replace the drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive into the 5.25-inch Drive Bay To - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 155
screws from the old drive to the new one. Figure 9-22 Installing Guide Screws in the Optical Drive 5. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 9-23 Installing the Optical Drive - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 156
when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under the drive cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. 9. Connect the power cable (1) and data cable (2) to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 157
Cage Down The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 158
1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 9-27 Disconnecting the Media Card Reader USB Cable Figure 9-28 Disconnecting the Media Card Reader 1394 Cable 146 Chapter 9 Removal - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 159
hard drive) use M3 metric screws. The HPsupplied M3 metric screws are black and the HP-supplied 6-32 standard screws are silver. Refer to Installing and Removing Driveson page 138 for illustrations of the guide screw locations. 1. Follow the procedure in Removing an External 5.25-inch Drive on page - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 160
by following the numbered sequence of the connectors. b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA. If the media card reader includes a 1394 port, connect the 1394 cable to the 1394 PCI card. NOTE: Refer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 161
that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page 123 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 162
beneath the power supply. Figure 9-32 Raising the Power Supply 5. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 9-33 Disconnecting the Hard Drive Power Cable and Data Cable 150 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 163
up and out of the bay (2). Figure 9-34 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 9-35 Installing Hard Drive - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 164
performance problems. If you are adding a second hard drive, connect the other end of the data cable to the next available (unpopulated) SATA connector on the system board in the following order: SATA0, SATA1, SATA2, SATA3. 10. Rotate the drive cage for external drives and the power supply down - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 165
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 166
carrier then lift it up and out of the carrier. Figure 9-40 Removing the Hard Drive 154 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 167
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 9-41 Replacing the Hard Drive 7. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 168
in place (2). Figure 9-44 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 156 Chapter 9 Removal and Replacement Procedures Small Form Factor - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 169
Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page 123). 3. Remove the cable from the arm that extends - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 170
157). 5. Disconnect the fan cable from the system board (CH FAN1, P9). 6. On the front of the computer, press the left and bottom tabs to disengage the fan assembly from the chassis. Figure 9-46 Removing the chassis . 158 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 171
Front I/O and Power Switch Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). (1) that secures the assembly to the chassis. Figure 9-47 Removing the front I/O device/power switch 6. Rotate the drive cage to its upright position. 7. Disconnect the cables (2) - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 172
through the hole in the drive cage (3). Figure 9-49 Guiding the wires through the drive cage 9. Remove the assembly from the chassis. To reinstall the front I/O/power supply assembly, reverse the removal procedure. 160 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 173
Speaker 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page 123). 3. Remove the front bezel (Front Bezel on page - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 174
Heat sink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page the system board. Failure to install the fan shroud may cause the computer to overheat. 162 Chapter 9 Removal and Replacement Procedures Small Form Factor - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 175
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 176
four captive screws and attach the heat sink control cable to the system board. CAUTION: Heat update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 177
page 158). 6. Rotate the drive cage to its upright position. 7. Rotate the power supply to its full upright position. 8. Disconnect all data and power cables from the system board. 9. If applicable, disconnect the serial port from the system board. 10. Disconnect the balance of the cables from the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 178
only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Computer Setup (F10) Utility Guide for information on backing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 179
and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 180
4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 181
For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 182
Padlock Figure 9-59 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 9-60 Securing the Cable to a Fixed Object 170 Chapter 9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 183
2. Thread the keyboard and mouse cables through the lock. Figure 9-61 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 9-62 Attaching the Lock to the Chassis External Security Devices 171 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 184
the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122). 2. Remove the access panel (Access Panel on page 123). 3. Remove the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 185
6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 9-65 Installing the Front Bezel Security Screw 7. Replace the access panel. External Security Devices 173 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 186
right side is facing down and place the computer in the optional stand. Figure 9-66 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 6. Reconnect the power cord and any external devices, then turn on - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 187
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 188
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 189
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Audio_Right Ground Pin 1 (Tip) 2 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 190
Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground 4-Pin Power (for CPU) Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Pin Signal 1 GND 2 GND 3 +12V CPU 4 -12V CPU - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 191
is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 PERST 45 GND 66 GND 67 GND 68 PERp12 69 PERn12 70 GND Pin Signal 21 PERp1 22 PERn1 23 GND 24 GND 25 PERp2 46 GND 47 PERp7 48 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 192
is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Pin Signal 11 WAKE 45 PETp7 66 PETp12 67 PETn12 68 GND 69 GND 70 PETp13 Pin Signal 21 GND 22 GND 23 PETp2 24 PETn2 25 GND 46 PETn7 47 GND 48 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 193
/3 Shield 12 T.M.D.S. Data3- Pin Signal 13 T.M.D.S. Data3+ 14 +5V Power 15 Ground (for +5V) 16 Hot Pug Detect 17 T.M.D.S. Data0- 18 T.M.D.S. Data0+ 19 T.M.D.S. Data0/5 Shield 20 T.M.D.S. Data5- 21 T.M.D.S. Data5+ 22 T.M.D.S. Data Shield 23 T.M.D.S. Clock+ 24 T.M.D.S. Clock - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 194
DisplayPort Connector Connector and Icon Pin Signal 1 ML_Lane 0 (p) 2 Ground 3 ML_Lane 0 (n) 4 ML_Lane 1 (p) 5 Ground 6 ML_Lane 1 (n) 7 ML_Lane 2 (p) 8 Ground 9 ML_Lane 2 (n) 10 ML_Lane 3 (p) 11 Ground 12 ML_Lane 3 (n) Pin Signal 13 CONFIG1 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 195
AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 196
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country , flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 197
C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 198
need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 199
in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 200
not detected Front chassis fan is not connected or may have malfunctioned. 515-Power Supply Fan not detected Power supply fan is not connected or may have malfunctioned. Recommended action 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 201
-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error reoccurs, the device may not work with this system 1151-Serial Port A Address Conflict - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 202
Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power cord, re - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 203
Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Memory Parity Error Parity RAM failure. Run Computer Setup and Diagnostic utilities. Third-party graphics card may be causing a Remove third-party graphics card to see if the problem. problem - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 204
LED flashes every two seconds. None None Red Power LED flashes two 2 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Computer on. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 205
2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED flashes six 6 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 206
Mode" section of the Desktop Management Guide for more information. 2. Replace the system board. Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System powers on but is unable to - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 207
the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 195 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 208
to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. ● Check the Power LED on the front of the computer to see if it is flashing - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 209
call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 210
● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 217 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 211
. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 212
Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrenchstyle key or PN 166527-002 for the screwdriver - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 213
memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps or service provider. Solving General Problems 201 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 214
General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 215
on because of internal power supply Contact an authorized service provider to replace the power fault. supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 216
, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been hidden in - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 217
. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 185 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Solving Hard Drive Problems 205 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 218
. The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. 206 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 219
wrong Ensure that the card is inserted properly with the gold contact slot, or is not supported. on the correct side. The green LED will light if inserted properly. Do not know how to remove a media card correctly. Cause The computer's software is used to safely eject the card. Solution Open My - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 220
computer and you are turning the reader and the available ports, and then recognize the PC Solving Display Problems If you encounter display problems, see beeps). Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 221
and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 222
Table D-5 Solving Display Problems (continued) Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 223
Solving Display Problems ( computer power is off while connecting the video cable. "Out of Range" displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 224
menu. Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 225
hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. One or more audio - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 226
front of the computer is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the jack software. or set the jack to its default value. 214 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 227
using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 228
Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows XP Desktop standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 229
cleaning kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged into an AC power source, voltage is always - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 230
you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 231
Table D-10 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 232
1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. 220 Appendix D Troubleshooting Without - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 233
for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 234
Table D-11 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 235
DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. NOTE: On some - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 236
computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 237
, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been hidden in - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 238
ROM and DVD Problems (continued) CD-ROM or DVD devices are not detected or driver is not to remove or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. 226 Appendix D Troubleshooting Without Diagnostics - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 239
Order. Follow the procedures described in the "ROM Flash: Replicating the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 240
power, be sure one end is connected to the device and one end is connected to a live outlet. 1. Install the correct driver for the device. 2. You might need to reboot the computer. 1. If possible, replace the cable. 2. Restart the computer. 1. Replace the device. 2. Restart the computer. USB ports - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 241
Table D-17 Solving Internet Access Problems (continued) Unable to connect to the Internet. Network and Internet. 3. Click Internet Options. 4. In the Browsing history section on the General tab, click the Delete button. 5. Click the Delete cookies button. Windows XP 1. Select Start > Control - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 242
Table D-17 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 243
it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table D-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. Observe the beeps and LED - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 244
the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 232 Appendix D Troubleshooting Without - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 245
passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator. If you forget the password for the computer, you can clear that password so you can gain access to the information - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 246
downloaded from http://www.hp.com/ support. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. 6. Replace the computer cover or access panel. 7. Reconnect the external equipment. 8. Plug in the computer and turn on power. Allow - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 247
the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 248
clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide. 236 Appendix E Password Security and Resetting CMOS - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 249
provides specifications for the microtower and small form factor chassis. Microtower Chassis Table F-1 Specifications Desktop Dimensions Height Width Depth 10° C/Hr. The upper limit may be limited by the type and number of options installed. Heat Dissipation Max STD PS 1410 BTU/hr 356 kg-cal - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 250
115 VAC 2.75A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 251
Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range may be limited by the type and number of options installed. Relative Humidity ( kg-cal/hr TBD kg-cal/hr Power Supply 115V 230V Operating Voltage Range (STD PS - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 252
@ 100 VAC 2A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 253
4-pin power pin assignments 178 A access panel, locked 200 access to computer, controlling 52 Altiris Client Management Suite 41 asset tracking 52 audible codes 192 audio connectors 2, 4, 7, 9 audio problems 212 B battery disposal 74 SFF removal and replacement 166 beep codes 192 BIOS Boot Block - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 254
password 57 error codes 185, 192 messages 186 ethernet RJ-45 pin assignments 176 expansion card installing 130 removing 130 slot locations 130 expansion slot cover removing 87, 131 replacing 89, 133 F FailSafe Key, ordering 61 fan shroud SFF removal and replacement 157 fan, power supply 73 fan/air - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 255
, 132 PCI Express pin assignments 179 POST error messages 185 power button configuring 51 dual-state 51 power cord set requirements country specific 184 power problems 203 power supply fan 73 MT removal and replacement 113 SFF removal and replacement 164 power supply, surge-tolerant 62 power switch - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 256
120, 172 HP Business PC Security Lock 119, 170 MT 118 padlock 118, 170 password 56 ProtectTools Security Manager 39 settings 52 SFF 169 Smart Cover Lock 61 Smart Cover Sensor 60 serial connector 4, 9 serial interface pin assignments 176 serial number location 5, 10, 75 service considerations 73 - Compaq 6000 | Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 257
Installation 37 servicing computer 73 updating and management tools 37 Verdiem Surveyor 44 spare part number tamper-resistent wrench 73 Torx T-15 screwdriver 73 speaker MT removal and replacement 111 SFF removal and replacement 161 specifications computer 237, 239 MT memory 82 static electricity
Maintenance & Service Guide
HP Compaq 6000 Pro Business PC