Compaq ProLiant 6400R Compaq ProLiant 6400R Servers

Compaq ProLiant 6400R Manual

Get Compaq ProLiant 6400R PDF manuals and user guides View all Compaq ProLiant 6400R manuals
Add to My Manuals
Save this manual to your list of manuals

Compaq ProLiant 6400R manual content summary:

  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 1
    ProLiant 6400R Maintenance and Service Guide Third Edition (April 2000) Part Number 401054-003 Spare Part Number 101978-003 Compaq Computer Corporation
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 2
    Corporation. Pentium is a registered trademark and Xeon is a trademark of Intel Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq ProLiant 6400R Maintenance and Service Guide Third Edition (April 2000) Part Number
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 3
    Procedures 2-3 Hot-Pluggable Components 2-3 Non-Hot-Pluggable Components 2-3 Powering Down the Server 2-3 Server Warnings and Precautions 2-4 Top Access Panel ...2-5 Power On/Standby Switch 2-6 Front Bezel ...2-8 Hot-Plug Fans...2-9 I/O Hot-Plug Fans 2-10 Hot-Plug Dual Redundant CPU Fan
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 4
    iv Compaq ProLiant 6400R Maintenance and Service Guide Removal and Replacement Procedures continued Cable Folding and Routing Diagrams 2-21 24X or Higher Low-Profile CD-ROM Cable 2-21 Diskette Drive Cable 2-22 External Fan Cable 2-22 Power Supply Cable 2-23 Power Supply Signal Cable 2-24 Hot-
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 5
    Recovery Tracking 3-61 Memory Fault Recovery Tracking 3-61 Remote Service Features 3-61 ROMPaq Error Recovery Options 3-62 ROMPaq Disaster Recovery 3-62 Redundant ROM Image Recovery 3-63 Compaq Insight Manager 3-64 Features ...3-64 Compaq Insight Management Software Architecture 3-65 Chapter
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 6
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 7
    About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 6400R servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 8
    viii Compaq ProLiant 6400R Maintenance and Service Guide Symbols on Equipment These symbols may be . Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 9
    About This Guide ix Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 10
    x Compaq ProLiant 6400R Maintenance and Service Guide Integrated Management Display Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 11
    1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts and a spare parts list for Compaq ProLiant™ 6400R servers. See Tables 1-1 and 1-2 for the names of referenced spare parts.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 12
    1-2 Compaq ProLiant 6400R Maintenance and Service Guide Mechanical Parts Exploded View 2 3 4b 1 4a Figure 1-1. Exploded view of the Compaq ProLiant 6400R server mechanical parts
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 13
    List Table 1-1 Mechanical Spare Parts List Ref Description CHASSIS 1 Chassis with Ultra2 drive cage 2 Top access panel 3 PCI Hot Plug basket insulator MISCELLANEOUS 4 Miscellaneous hardware kit a) Front bezel b) Side access panel Illustrated Parts Catalog 1-3 Spares Part # 176668-001 101922-001
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 14
    1-4 Compaq ProLiant 6400R Maintenance and Service Guide System Components Exploded View 19 20 12 13 7 4 17 8a 9a 8b 9b 8c 9c 10a10b 11 3 18 2 16 23 14 24 15 1 6 5 Figure 1-2. Exploded view of the Compaq ProLiant 6400R server system components
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 15
    Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Ref Description CHASSIS 1 Chassis ASSEMBLIES 2 Hot-plug dual redundant CPU fan #3 and #4 3 Hot-plug I/O fan (2 per system) #1 and #2 4 External rear hot-plug redundant system fan assemblies #5 and #6 SYSTEM
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 16
    1-6 Compaq ProLiant 6400R Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Ref Description BOARDS 12 Memory board 13 Peripheral board 14 Ultra2 SCSI simplex board 15 Power backplane board with tray 16 CD-ROM drive adapter board 17 System board and tray 18 PCI Hot
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 17
    (international) * 122645-002 32 Maintenance and service guide * 101978-001 33 Illustrated parts map * 101977-002 OPTIONS 34 Power supply blank cover * 122641-001 * Not shown ** For earlier 500-MHz models of the ProLiant 6400R server with a single rear CPU fan, instead of the external rear
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 18
    operate properly. To service ProLiant 6400R servers, you might need the following: Torx T-15 screwdriver 4-mm flat-blade screwdriver Phillips screwdriver Wire cutters From the Compaq SmartStart and Support Software CD: System Configuration Utility software Drive Array Advanced Diagnostics (DAAD
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 19
    2-2 Compaq ProLiant 6400R Maintenance and Service Guide Always place drives, printed circuit boards (PCB) assembly-side down. Use conductive field service tools. Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. This symbol in conjunction
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 20
    and then from the server. 3. Disconnect all external peripheral devices from the server. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 6400R Setup and Installation Guide for instructions.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 21
    Compaq ProLiant 6400R Maintenance and Service Guide the installation instructions that came with the server. WARNING: procedure. For more information, refer to the "Electrostatic Discharge" section earlier in this chapter. Server manual material handling. 75 lb CAUTION: Protect the server
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 22
    Removal and Replacement Procedures 2-5 Top Access Panel The standard shipment of a ProLiant 6400R server is in a standard in a rack-mount configuration. Remove the top access panel to service the internal components. WARNING: To reduce the risk of personal injury from hot surfaces, allow the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 23
    2-6 Compaq ProLiant 6400R Maintenance and Service Guide Power On/Standby Switch To remove the Power On/Standby switch and cable assembly, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 24
    Removal and Replacement Procedures 2-7 2 1 Figure 2-3. Removing the Power On/Standby switch Reverse steps 1 through 5 to replace the Power On/Standby switch.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 25
    2-8 Compaq ProLiant 6400R Maintenance and Service Guide Front Bezel To remove the front bezel, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the Power On/Standby switch. See "Power On/Standby Switch" earlier in the chapter. 3. Remove the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 26
    Removal and Replacement Procedures 2-9 Hot-Plug Fans ProLiant 6400R servers ship with six, redundant hot-plug fans. All of the fans are redundant. Figure 2-5 and Table 2-1 show the hot-plug fan locations and their descriptions. CAUTION: Leave failed or failing fans connected to the system until they
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 27
    10 Compaq ProLiant 6400R Maintenance and Service Guide I/O Hot-Plug Fans CAUTION: If you must remove a fan while the server is powered up, you have 5 minutes to change it before server shutdown (Windows NT, UNIX, and Novell NetWare). Removal of both fans will cause overheating and subsequent server
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 28
    and Replacement Procedures 2-11 Hot-Plug Dual Redundant CPU Fan Assembly CAUTION: If you must remove the hot-plug dual redundant CPU fan assembly while the server is powered up, you have 5 minutes to change it before shutdown (Windows NT, UNIX, and Novell NetWare). Removal of both fans will cause
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 29
    2-12 Compaq ProLiant 6400R Maintenance and Service Guide External Rear Hot-Plug Redundant System Fan Assembly IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power supplies, fans, or PCI Hot Plug boards. NOTE: If the fan LED indicator is amber, the fan has
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 30
    Removal and Replacement Procedures 2-13 Media Storage ProLiant 6400R Servers can be configured with four Ultra2 1-inch hot-plug hard drives. Drives can be of any storage capacity but must be mounted on Compaq hot-plug drive trays. Other standard devices include Preinstalled 3.5-inch 1.44-MB diskette
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 31
    2-14 Compaq ProLiant 6400R Maintenance and Service Guide Hot-Plug Hard Drives CAUTION: Never turn a ProLiant 6400R storage system off while the server controlling it is powered on. Doing so will cause the SMART Controller in the server to turn on the amber Drive Failure LED icon. This could result
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 32
    and Replacement Procedures 2-15 To remove a hot-plug hard drive, 1. Press in on the port-colored release tab . 2. Open the locking release lever that secures the hard drive in the drive bay. 3. Pull the hard drive from the drive cage . 3 1 22 Figure 2-10. Removing a hot-plug hard drive Reverse
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 33
    2-16 Compaq ProLiant 6400R Maintenance and Service Guide Ultra2 SCSI Simplex Board To remove the Ultra2 SCSI simplex board, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Disconnect the SCSI and power cables from the simplex board . 3. Remove any hard
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 34
    holds two removable media devices, including a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive. To remove the removable media assembly, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 35
    2-18 Compaq ProLiant 6400R Maintenance and Service Guide 1.44-MB Diskette Drive ProLiant 6400R Servers ship with a standard 1.44-MB diskette drive. The drive may be removed in one of two ways, with the removable media assembly still secured to the server or by removal of the removable media assembly
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 36
    assembly still secured to the server or by removal of the removable media assembly. See "Removable Media Assembly" earlier in this chapter. To remove the 24X or higher low-profile CD-ROM drive adapter board, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 37
    2-20 Compaq ProLiant 6400R Maintenance and Service Guide 24X or Higher Low-Profile CD-ROM Drive ProLiant 6400R Servers ship with a 24X or higher low-profile CD-ROM drive. The drive may be removed with the removable media assembly still secured to the server or by removal of the removable media
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 38
    Procedures 2-21 5. Unplug the CD-ROM drive from the adapter board . 3 Figure 2-16. Removing the CD-ROM drive from the adapter board Reverse steps 1 through 5 to replace the 24X or higher low-profile CD-ROM drive higher low-profile CD-ROM drive, 1.44-MB diskette drive, external fan, and power supply.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 39
    2-22 Compaq ProLiant 6400R Maintenance and Service Guide Diskette Drive Cable Figure 2-18. Folding and routing diagram of the diskette drive cable with the diskette drive signal extension cable External Fan Cable Figure 2-19. Folding and routing diagram of the external fan cable NOTE: The fan cable
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 40
    Power Supply Cable Removal and Replacement Procedures 2-23 Figure 2-20. Folding and routing diagram of the power supply cable
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 41
    2-24 Compaq ProLiant 6400R Maintenance and Service Guide Power Supply Signal Cable 11 22 3 Figure 2-21. Power supply signal cables Table 2-3 Power Supply Cables Item Description 10-position cable 12-position cable Miscellaneous cable
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 42
    Removal and Replacement Procedures 2-25 Hot-Plug Power Supply WARNING: To reduce the risk of electric shock or damage to the equipment, Unplug the power cord before removing the power supply from the server. Install the power supply before connecting the power cord to the power supply. CAUTION: If
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 43
    2-26 Compaq ProLiant 6400R Maintenance and Service Guide Processors, Processor Terminator Modules, and Processor Power Modules ProLiant 6400R servers contain at least one processor, one Processor Power Module (PPM), and three processor terminator modules. ProLiant 6400R servers can support a maximum
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 44
    Removal and Replacement Procedures 2-27 Processor IMPORTANT: When installing a server with Pentium III Xeon processors running at speeds equal to or greater than 550 MHz in Compaq Rack 7000 series racks [part numbers 165753-001 (42U) and 163747-001 (22U)], the new processor technology requires the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 45
    ProLiant 6400R Maintenance and Service Guide Processor Power Module ProLiant 6400R Servers support both PPMs and redundant PPMs (RPPMs). The PPM is removed for access to the system board, for replacement, or for upgrade. To remove the PPM from the system board, 1. Perform the preparation procedures
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 46
    terminator module installed results in an interlock fault condition that prevents the server from powering up. To remove a processor terminator module, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 47
    Compaq ProLiant 6400R Maintenance and Service Guide Peripheral Board The peripheral board is removed for access the system board or for replacement. See "PCI Hot Plug Expansion Boards" for the slot location later in this chapter. To remove the peripheral board, 1. Perform the preparation procedures
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 48
    and Replacement Procedures 2-31 Memory The standard shipment of ProLiant 6400R servers have either 256 K or 1 GB of memory (four 64-MB or 256-MB DIMMs in bank 1). Memory is expandable to 4-GB (16x256-MB DIMMs). Four memory banks of four DIMMs are supported. ProLiant 6400R Servers support 60 ns
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 49
    Compaq ProLiant 6400R Maintenance and Service Guide Total Memory 256 MB 512 MB 768 MB 1.024 GB 1.024 GB 1.536 GB 2.048 GB 3.072 GB 4.096 GB Table 2-5 Examples of Memory MB Address Bit Permuting ProLiant 6400R servers offer enhanced memory performance depending on memory configurations. NOTE: All
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 50
    is removed for replacement, for access to the system board, or for DIMM installations. To remove the memory board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in this chapter. 3. Lift
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 51
    2-34 Compaq ProLiant 6400R Maintenance and Service Guide Dual Inline Memory Modules DIMMs are removed for replacement, for replacement of the memory expansion board, or for upgrading memory. CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. The Power-On
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 52
    and Replacement Procedures 2-35 PCI Hot Plug Expansion Boards Use either the PCI Hot Plug Button on the server or your section in the online PCI Hot Plug Administration Guide on the Systems Reference Library CD. NOTE: IBM OS/2, Sun Solaris, and Banyan VINES do not support PCI Hot Plug. 1 2 3 4
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 53
    2-36 Compaq ProLiant 6400R Maintenance and Service Guide WARNING: A risk of injury or damage to the equipment exists from hazardous energy. The hot-plug access door provides access to hazardous energy circuits. The door should remain locked during the normal operation or the server should be
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 54
    Removal and Replacement Procedures 2-37 3. If the PCI Hot Plug LED is not green, power button is located above each PCI slot, providing PCI Hot Plug control at the server, eliminating the use of the PCI Hot Plug utility software. DO NOT open the slot release lever unless the green PCI Hot Plug LED
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 55
    2-38 Compaq ProLiant 6400R Maintenance and Service Guide 5. Press the top of the appropriate expansion board slot release lever . 6. Rotate the lever toward the rear of the expansion board slot . 7. Holding the board at each end, carefully rock it back and forth until the connectors pull free from
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 56
    the internal system components to cool before touching them. To remove the PCI Hot Plug basket insulator, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in this chapter. 3. Remove all PCI
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 57
    2-40 Compaq ProLiant 6400R Maintenance and Service Guide PCI Hot Plug Switch/LED Board and Cable To remove the PCI Hot Plug switch, LED board and cable, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel"
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 58
    Board" in the section entitled "Memory" earlier in this chapter. 9. Remove the peripheral board. See "Peripheral Board" earlier in this chapter. 10. Loosen the captive thumbscrew securing the PCI card guide to the chassis . 11. Rotate the PCI card guide into the up position and then swivel it away
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 59
    2-42 Compaq ProLiant 6400R Maintenance and Service Guide 12. Remove the primary power supply cable and the redundant power supply cable from the two rear power outlets. Cut the plastic tie wrap securing
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 60
    Removal and Replacement Procedures 2-43 15. Unplug the two AC power cords from the power backplane board. Figure 2-40. Unplugging the two AC power cords from the power backplane
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 61
    Compaq ProLiant 6400R Maintenance and Service Guide Side Access Panel To remove the side access panel, 1. Perform the preparation procedures. See "Preparation Procedures in this chapter. 4. Remove the memory board. See "Memory Board" in the section entitled "Memory" earlier in this chapter. 5. Remove
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 62
    Removal and Replacement Procedures 2-45 7. Remove the side access panel. See "Side Access and Plug Assembly To remove the AC power cord and plug assembly, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove all hot-plug power supplies. See "Hot-Plug
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 63
    Compaq ProLiant 6400R Maintenance and Service Guide 4. Loosen the captive thumbscrew . 5. Rotate the PCI card guide into the up position, and then swivel it away from the chassis . 1 2 Figure 2-44. Rotating the PCI card guide the memory board. See "Memory Board" in the section entitled "Memory"
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 64
    Removal and Replacement Procedures 2-47 14. Loosen the four thumbscrews securing the AC power cord brackets . 3 3 Figure 2-45. Removing the AC power cord brackets 15. Unplug the two AC
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 65
    2-48 Compaq ProLiant 6400R Maintenance and Service Guide 17. Remove the T-15 green ground wire screw from the plug assembly , and , then push in the plug assembly . NOTE: The external rear fan has been removed for clarity. 6 7 Figure 2-48. Removing the AC power supply connector from the chassis
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 66
    system or return them to Compaq, your authorized Compaq Partners, or their agents. To install the replacement battery, 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter . You must disconnect the power cord from the server before removing the peripheral board.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 67
    2-50 Compaq ProLiant 6400R Maintenance and Service Guide 4. Remove the lithium battery from the peripheral board. CAUTION: BIOS settings will be lost after the flat disk battery is removed. BIOS settings must be reconfigured after the battery is replaced. 5. Snap the replacement battery into the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 68
    and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Array Diagnostic
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 69
    Compaq ProLiant 6400R Maintenance and Service Guide Tool Compaq Diagnostics Program Compaq Inspect Utility Compaq Insight Manager Compaq Survey Utility Table 3-1 Diagnostic Tools What it is Utility to assist testing and verification of operation of Compaq hardware. If problems are found, Compaq
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 70
    all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and generate a list of detected problems. The tool is available for all Compaq servers covered by this guide. Drive Array Advanced
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 71
    3-4 Compaq ProLiant 6400R Maintenance and Service Guide Default Configuration When the system is first you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive before to powering on the server, the system ROM boots to that utility. If the system ROM
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 72
    and Troubleshooting 3-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including System Configuration Utility Array Configuration Utility Array Diagnostic Utility ROMPaq Firmware Upgrade
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 73
    3-6 Compaq ProLiant 6400R Maintenance and Service Guide To create diskette versions of the utilities from the CD, 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks, and then select Next. 3. Select the diskette you
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 74
    assembly as indicated. Check documentation for supported processors, and, if supported, remove the processor and update the system to latest ROM. Replace the physical ROM part. 1 long, 1 short None None None 2 long System ROM checksum Options ROM checksum Direct Memory Access (DMA) timers, and so
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 75
    3-8 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 164-Memory Size Error 2 short 172-Configuration None Nonvolatile Memory Invalid 173-Slot ID None Mismatch 174-Configuration/ None Slot Mismatch Device Not Found
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 76
    Diagnostics and Troubleshooting 3-9 Table 3-2 POST 301-Keyboard Error None or Test Fixture Installed Probable Source of Problem Processor in slot x failed. Recommended Action Run Diagnostics. failure. Call Compaq service provider. Catastrophic chipset failure. Call Compaq service provider.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 77
    3-10 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible system to cool 1611-Fan failure detected 1611-I/O Fan (Fan X) failure detected 2 short 2 short 2 short 2 short 2 short 2 short Probable Source of Problem Keyboard failure. (ZZ
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 78
    Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1611-I/O Fan (Fan 5) failure detected 2 short Processor X None initialized at 550/100 System fans not redundant 1611-CPU Fan (Fan X) failure detected 1612-Primary power supply failure 1613
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 79
    Compaq ProLiant 6400R Maintenance and Service Guide memory size. Controller has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 80
    Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1731-Fixed Disk 1 does not support DMA Mode. None Hard drive error 1740-Fixed Disk 0 failed Set Block Mode command None Hard drive error 1741-Fixed Disk 1 failed
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 81
    14 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 82
    the cables. If a retry does not help, replace the cable, ProLiant firmware, ProLiant backplane, or Smart Array Controller. External and internal SCSI drives Reconfigure drives. are both configured to port 1. Cooling fan failure, internal temperature alert, or open side panel A controller reset or
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 83
    16 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1782-Disk Controller None Failure 1783-Slot x Drive None Array Controller Failure 1784-Drive Array None Drive Failure, Physical Drive Probable Source of Problem Hard
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 84
    and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1785-Drive Array not Configured None Configuration error See actions below. Run Compaq Array Configuration Utility Run the Compaq Array Configuration
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 85
    3-18 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1786-Drive Array None Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 86
    Drive Array - None Array Accelerator Not Responding. Array Accelerator is temporarily disabled. Probable Source of Problem Hard drive error or wrong drive type Hard drive error or wrong drive type While the system was in use, power was interrupted while data were in the array accelerator memory
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 87
    20 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1797-Drive Array - None Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled. 1798-Drive Array - None Array
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 88
    Diagnostics and Troubleshooting 3-21 The following options are available from the Diagnostics and Utilities menu: Test Computer Inspect Computer Upgrade Firmware Remote Utilities Diagnose Drive Array Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 89
    3-22 Compaq ProLiant 6400R Maintenance and Service Guide 100 - 199, Primary Processor Test Error Codes The 100 series of diagnostic error 112-xx 113-xx 114-xx 116-xx 122-xx 123-xx 199-xx Description CPU test failed. DMA page registers test failed. Interrupt controller master test failed. Port
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 90
    Diagnostics and Troubleshooting 3-23 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code 200-xx Description Invalid memory configuration 201-xx 202-xx 203-xx 204-xx 205-xx 206-xx
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 91
    3-24 Compaq ProLiant 6400R Maintenance and Service Guide 400 - 499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with parallel printer interface card or system board functions. Table 3-6 Parallel Printer Test Error Codes Error Code 401-xx
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 92
    599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or -xx 511-xx 512-xx 514-xx 516-xx Description Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80x25-mode 9x14
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 93
    3-26 Compaq ProLiant 6400R Maintenance and Service Guide 600 - 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes Error Code 600-xx 601-xx 602-xx 603-
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 94
    and retest. 1200 - 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-10 Modem Action 1. Refer to the modem documentation for correct setup procedures and retest. 2. Check the modem line and retest. 3. Replace
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 95
    3-28 Compaq ProLiant 6400R Maintenance and Service Guide 1700 - 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 96
    . Tape drive sensor test failed. Tape Beginning of Tape/End of Tape drive and retest. 6. Replace the system board and retest. 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures of the Compaq Network Interface Controller. Table 3-13 Compaq
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 97
    Compaq ProLiant 6400R Maintenance and Service Guide 6500 - 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 98
    working pointing device and retest. 2. Replace the system board and retest. Array Diagnostic Utility The ADU is a Microsoft Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers and run SmartStart 4.10 or later. The two main functions of ADU are to
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 99
    Compaq ProLiant 6400R Maintenance and Service Guide Starting ADU 1. Insert the SmartStart CD into the CD-ROM drive. 2. Reboot the system from the SmartStart CD. 3. Select Array the controller to revert to a previous level of firmware if the firmware was soft-upgraded. 4. To generate an ADU report
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 100
    the error continues, you may need to replace the array accelerator. Resolve problem with the drive. The controller will then be able to write dirty data to drives, and posted write operations will be restored. Resolve the problem with the drive. The controller will then be able to write dirty data
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 101
    34 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Accelerator status: Obsolete data was flushed (written) to drives During reset initialization, obsolete data were found in cache. Obsolete data were written to the drives, but
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 102
    problem with placement of the drives. ADU examines each physical drive and detects drives that have been moved to a different drive bay. Controller reported POST error. Error Code: x The controller returned an error from its internal POSTs. Recommended Action Attach array latest firmware revision.
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 103
    3-36 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued driver. Drive (bay) X firmware needs upgrading Firmware on this physical drive is below the latest recommended version. Drive (bay) X has insufficient capacity for its configuration Drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 104
    proper drive locations. Remove drive X and place it in drive position Y. Rearrange the drives according to the ADU instructions. Replace the array accelerator board. If there were multiple errors, the drive may need to be replaced. If problems exist with the drive, replace it with a Compaq drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 105
    3-38 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Identify controller data did not match with NVRAM The identify controller data from the array controller did not match the information stored in nonvolatile RAM. This could
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 106
    A physical drive has a cabling problem. Logical Drive X status = NEEDS RECOVER A physical drive in the logical drive has failed and has now been replaced. The drive needs to be rebuilt from the mirror drive or the parity data. Logical Drive X status = OVERHEATED The Intelligent Array Expansion
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 107
    40 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Loose cable detected logical drives may be marked FAILED until corrected ADU found loose cable. If logical drives are marked FAILED, they will be unusable until the problem is
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 108
    been updated. The array accelerator board may remain disabled until it is reinitialized. Soft Firmware Upgrade required ADU has determined that the controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility. However, the firmware running is not present on all drives
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 109
    3-42 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Unrecoverable read error Read parity errors were detected during the attempt to read the same data from both sides of mirrored memory. Data loss will occur. WARNING - Drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 110
    condition Critical-component failure The IML requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Refer to the setup and installation guide that came with the server or to the Integrated Management Display
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 111
    3-44 Compaq ProLiant 6400R Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, and then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button and Integrated Management
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 112
    ** ---caution--03/19/1997 12:54 PM FAN INSERTED Main System Location: System Board Fan ID: 03 **END OF EVENT** Event Messages Event Type Machine Environment Fan failure Fan inserted Fan removed Fans not redundant Overheat condition Main Memory Correctable error threshold exceeded Table 3-19 Event
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 113
    3-46 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-19 Event Messages continued Event Type Event Message Uncorrectable error Uncorrectable Memory Error (Slot X, Memory Module X). Uncorrectable Memory Error (System Memory). Uncorrectable Memory Error (Memory Module unknown).
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 114
    Troubleshooting 3-47 Table 3-19 Event Messages continued Event Type Event Message AC voltage problem System AC Power Problem (Power Supply X). Power AC overload System AC Power Overload (Power Supply X). Automatic Server Error Recovery Compaq servers provide rapid recovery services for
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 115
    3-48 Compaq ProLiant 6400R Maintenance and Service Guide Memory Fault Recovery Tracking (with option upgrade kit) Remote-Flash Redundant ROM These are discussed in more detail on the server documentation CD. Automatic Server Recovery-2 ASR-2 lets the server restart automatically from the operating
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 116
    partition of the hard drive ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX problem. You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical error or to start the operating system to return the server
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 117
    3-50 Compaq ProLiant 6400R Maintenance and Service Guide When you enable ASR-2 to start Compaq Utilities, the server restarts after a critical error and loads Compaq Utilities from the system partition on the hard drive. You can configure the server to start Compaq Utilities in four different ways:
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 118
    for 5 minutes reduces server downtime and enables the server to recover quickly. For local, attended servers onsite, you can set the software error recovery time-out for 20 or 30 minutes, giving you time to arrive at the server to diagnose the problem. The Compaq Health Driver is independent of the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 119
    3-52 Compaq ProLiant 6400R Maintenance and Service Guide Hardware or software error occurs. | Error is recorded in the Critical Error Log or the IML, depending on the server configuration. | Operating system halts normal operation. | ASR timer expires. | Server is reset. | If a modem is
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 120
    and Troubleshooting 3-53 Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log or the IML, and the ASR-2 feature restarts the server. When
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 121
    Compaq ProLiant 6400R Maintenance and Service Guide Table 3-21 Compaq System Configuration Utility Pager Settings for Booting into Compaq delete the # symbol. Pager test Select to test pager setup Test the current pager settings. Press Enter to dial the pager number, and the pager message (if
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 122
    Troubleshooting 3-55 Table 3-21 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network controller Compaq For all Compaq standard network controllers. Network host name CPQHOU Enter the network name of the server
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 123
    3-56 Compaq ProLiant 6400R Maintenance and Service Guide Booting into the Operating System When you enable ASR-2 to restart into the operating system and a critical error occurs, ASR-2 logs the error in the Critical Error Log or IML and restarts the server. The system ROM pages the designated
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 124
    Error Log for Server Health Log, records memory errors, and catastrophic hardware and software errors that cause the system to fail. The information helps you quickly to identify and correct the problem, minimizing downtime. You can view the IML or Critical Error Log through Compaq Insight Manager
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 125
    3-58 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-23 ASR-2 IML or Critical Error Log Messages Message Abnormal Program Termination ASR-2 detected by ROM ASR-2 Test Event Automatic Server Recovery Base Memory Parity Error Automatic Server Recovery Extended Memory Parity Error
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 126
    and Troubleshooting 3-59 Table 3-23 ASR-2 IML or Critical Error Log Messages continued Message Description NMI - Processor Parity Error The processor detected a data error, resulting in a server failure. Server Manager Failure An error occurred with the Server Manager/R. NMI - Software
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 127
    3-60 Compaq ProLiant 6400R Maintenance and Service Guide Date System board revision Assembly version Functional revision level online spare or to a replaced drive if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data guarding. The
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 128
    memory errors. Remote Service Features Compaq servers have the following management features that you can access through a modem or a network. Table 3-25 Compaq Servers Remote Management Features Feature Service session Disk-based diagnostics Server restart Configuration utility Firmware updates
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 129
    3-62 Compaq ProLiant 6400R Maintenance and Service Guide ROMPaq Error Recovery Options Occasionally, it may be desirable to upgrade the current system ROM because of ROM upgrade desired by the customer New SmartStart CD-ROM Need to upgrade server processors Request from Compaq Upgrading the system
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 130
    are performing the procedure on a server with redundant ROM in which both ROM images have been corrupted, repeat the process in succession (once for each corrupt image). If only one image is corrupt, see the following section, "Redundant ROM Image Recovery," for complete instructions. After a failed
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 131
    3-64 Compaq ProLiant 6400R Maintenance and Service Guide Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 132
    as visual control of the Compaq hardware. For hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the server documentation CD that accompanied the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 133
    , Switches, and LED Indicators This chapter provides connector, switch, and LED information for Compaq ProLiant 6400R servers. NOTE: Many of the figures in this chapter show the external rear hot-plug redundant CPU fan. The information in the figures also applies to the external rear hot-plug
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 134
    4-2 Compaq ProLiant 6400R Maintenance and Service Guide 1 2 3 654321 5 4 Figure 4-1. Rear panel connectors Table 4-1 Rear Panel Components Item Description Peripheral board connectors * Network Interface Controller (NIC) connectors VHDCI SCSI knockouts Primary hot-plug
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 135
    Indicators 4-3 System Board Connectors The following figure and table show ProLiant 6400R Server system board connectors, and give the corresponding connector descriptions. 1 drive signal cable connector Diskette drive power cable connector (not used) Processor Power Module (PPM) connectors Memory
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 136
    4-4 Compaq ProLiant 6400R Maintenance and Service Guide Peripheral Board Connectors The following figure and table show ProLiant 6400R server system board connectors, and give the corresponding connector descriptions. 1 2 3 4 5 6 7 10 8 9 Figure 4-3. Peripheral board connectors Table 4-3
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 137
    Connectors The following figure and table show ProLiant 6400R server backplane board connectors, and give the Fan connector 5 Fan connector 2 Fan connector 1 Redundant power supply connector Primary power supply connector Fan connector 3 and 4 Power connector for CD-ROM and diskette drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 138
    4-6 Compaq ProLiant 6400R Maintenance and Service Guide Ultra2 SCSI Simplex Board Connectors The following figure and table show ProLiant 6400R server Ultra2 SCSI simplex board connectors, and give the corresponding connector descriptions. 2 1 3 4 5 Figure 4-5. Ultra2 SCSI simplex board connectors
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 139
    on the peripheral board. The following figure shows the location and default switch settings for the ProLiant 6400R server maintenance configuration switchbank for ProLiant servers with the external hot-plug redundant system fan assembly. on 123456 Figure 4-6. Location and default setting for the
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 140
    4-8 Compaq ProLiant 6400R Maintenance and Service Guide Processor Core Frequency Switches (SW2 and SW3) The core frequency switches are located on the system board. The following sections give the location and default settings for SW2 and SW3 core frequency switches for ProLiant servers. NOTE: Core
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 141
    Connectors, Switches, and LED Indicators 4-9 LED Indicators Hot-Plug Power Supply LED Indicators ProLiant 6400R servers ship with two hot-plug, dual-rated, 450-watt power supplies installed. Each hot-plug power supply has a status and an AC power indicator. The
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 142
    4-10 Compaq ProLiant 6400R Maintenance and Service Guide Hot-Plug Fan LED Indicators The following figure and table show the location of the hot-plug fans and LEDs, and give the hot-plug fan locations. 2 1 7 6 43 5 Figure 4-9. Hot-plug fan and LED locations Table 4-9 Hot-Plug Fan and LED
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 143
    LED Indicators The following figure and table show the front bezel fan LED indicators, and give the corresponding LED status descriptions. 123 Item Description Condition Power Green Amber Interlock system Green Amber Fan Green Amber Status System power On Standby Interlock status OK
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 144
    4-12 Compaq ProLiant 6400R Maintenance and Service Guide The following figure and table show the location of the fan LED, and give the corresponding LED status descriptions. Figure 4-11. Hot-plug fan LED LED Condition Green Amber Table 4-11 Hot-Plug Fan LED Indicators Status Fan has power and is
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 145
    The PCI Hot Plug LEDs at each expansion slot provide a visual status of each board slot. The LEDs are viewed from the rear of the server or by opening the PCI Hot Plug access door on the top access panel. Table 4-12 indicates the appropriate slot condition and status for each
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 146
    4-14 Compaq ProLiant 6400R Maintenance and Service Guide LED Green Amber Green Amber Green Amber Power to this slot is turned Off but this slot needs ATTENTION. There may be a problem with the slot, board or driver. 1. Open the slot release lever (the amber LED turns Off). 2. Remove or replace
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 147
    replacement conditions. Figure 4-13. Hot-plug hard drive LED icon indicators OK to remove drive if not part of fault-tolerant configuration DO NOT remove drive DO NOT remove drive OFF Online Drive Access Figure 4-14. Hot-plug hard drive replacement conditions Drive Failure Drive Indicators
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 148
    4-16 Compaq ProLiant 6400R Maintenance and Service Guide Interlock LED Indicators Improperly seated components in On On On On On On On Memory board Note: Only the left LED in any row can provide a valid indication of error. After ensuring that the server is powered down and power cables are
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 149
    This chapter provides operating and performance specifications for the components described in the following sections: System Unit Hot-Plug Power Supply Dual Inline Memory Modules (DIMMs) 1.44-MB Diskette Drive 24X or Higher Low-Profile CD-ROM Drive NC3131 Fast Ethernet NIC 64 PCI Dual
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 150
    5-2 Compaq ProLiant 6400R Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Depth Width Weight (no hard drive installed) Input requirements (low range to high range) Rated input voltage Rated input frequency Rated input current Power supply output
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 151
    Nominal line voltage Range input line Frequency range Power factor Input current Inrush current Holdup time General specifications Full output rating Minimum load Ambient temperature range Operating Storage Dielectric voltage withstand Input to output Input to ground Input transient susceptibility
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 152
    Compaq ProLiant 6400R Maintenance and Service Guide Dual Inline Memory Modules (DIMMs) Table 5-3 DIMM Specifications Drive Table 5-4 1.44-MB Diskette Drive Specifications Size LED indicators (front panel) Read/write capacity per diskette (high/low density) Drives supported Drive height Drive
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 153
    5-5 24X or Higher Low-Profile CD-ROM Drive Table 5-5 24X or Higher Low-Profile CD-ROM Drive Specifications Applicable disk Capacity Block size Dimensions Height Depth Width Weight Data transfer rate Sustained Burst Access times (typical) Full stroke Random Disc Diameter Rotational speed
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 154
    5-6 Compaq ProLiant 6400R Maintenance and Service Guide Table 5-5 24X or Higher Low-Profile CD-ROM Drive Specifications continued Stop time < 4 seconds Laser parameters Type Semiconductor laser GaAIAs Wave length 780 nm +/- 25 nm Divergence angle 53.5 degrees +/- 1.5 degrees Output power
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 155
    Full stroke Physical configuration Bytes/sector Logical blocks (in millions) Operating temperature Fahrenheit Celsius Table 5-7 Hot-Plug Hard Drive Specifications 4.3 GB 7,200 4293.6 Third 1.0 2.5 4.3 GB 10,000 4293.6 Third 1.0 2.5 9.1 GB 7,200 9100 Third 1.0 2.5 3.5 8.9 Wide-Ultra2 SCSI 80
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 156
    ROM drive part number 1-6 removing 2-19 removing, illustrated 2-19 replacing 2-19 address bit permuting description 2-32 memory configuration example 2-32 memory configuration rules 2-32 ADU accessing 3-5 description 3-3, 3-31 diagnostic messages 3-32 executing 3-6 starting 3-32 Array Configuration
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 157
    2 Compaq ProLiant 6400R Maintenance and Service Guide Integrated Management Log messages 3-57 network card slot, restart serial interface, restart setting 3-56 software error recovery 3-50 recovery boot option 3-50 recovery timeout 3-50 standby recovery server option 3-50 server port 3-50 time-out 3-
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 158
    battery replacement 2-50 BIOS settings 2-50 controller firmware upgrade 3-32 data integrity 2-31 data loss 2-14, 3-5 electrostatic discharge 2-4 Erase Utility 3-5 fan removal 2-10, 2-11 fan replacement 2-9 firmware upgrade 3-32 grounding ix hard drive replacement 2-14 memory, nonsupported 2-31, 2-34
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 159
    4 Compaq ProLiant 6400R Maintenance and Service Guide Network Interface Controller (NIC), identified 4-2 parallel, identified 4-4 PCI Hot Plug LED/switch cable, identified 4-3 PCI/ISA, identified 4-3 peripheral board, identified 4-2, 4-3 power backplane board, identified 4-5 power
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 160
    maintenance and service guide, part number 1-7 Drive Array Advanced Diagnostics See DAAD drive array, diagnosing 3-21 drive bays identified 2-13 illustrated 2-13 drivers, installing 3-3 dual port PCI Netelligent 10/100 I-Base controller See NIC E electric shock icon viii, 2-2 electrostatic discharge
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 161
    6 Compaq ProLiant 6400R Maintenance and Service Guide Data in the cache was lost 3-33 Dirty data firmware needs upgrading 3-35 is not configured 3-35 located in special video slot 3-35 reported POST error 3-35 restarted with a signature of zero 3-36 CPU Fan (Fan X) failure detected 3-11 CPU Fan
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 162
    DMA Mode 3-12 Fixed Disk does not support Block Mode 3-13 Fixed Disk failed Identify command 3-13 Fixed Disk failed Set Block Mode command 3-13 FYI, Drive (bay) X is non-Compaq supplied 3-37 I/O Fan (Fan X) failure detected 3-10, 3-11 I/O Fan controller not responding 3-11 I/O ROM Error 3-7 Identify
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 163
    8 Compaq ProLiant 6400R Maintenance and Service Guide Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure drive ID Y firmware needs upgrading 3-41 Secondary Disk Port Address Assignment Conflict 3-14 Set configuration command issued 3-41 Slot ID Mismatch 3-8 Slot x Drive Array
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 164
    , 2-2 hazardous energy circuits symbol viii, 2-2 Health Driver, description 3-51 help additional sources ix Compaq Authorized Resellers, telephone numbers x Compaq website x technical support telephone numbers x hot-plug devices, accessing 2-5 hot-plug dual CPU fan See fans hot-plug fans See fans
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 165
    10 Compaq ProLiant 6400R Maintenance and Service Guide hot-plug hard drives See hard drives hot-plug power supply See power supply http://www.compaq.com x I icons on equipment viii, 2-2 IDE cable connector, identified 4-3 illustrated parts map, part number 1-7 illustrations A/C power cord and plug
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 166
    , 2-11, 2-12 fan, identified 4-12 hot-plug hard drive icon 4-15 PCI Hot Plug board illustrated 4-13 status 4-13 PCI Hot Plug, location 2-37 power supply explained 4-9 overview 4-9 power switch, part number 1-5 M maintenance and service guide, part number 1-7 mechanical parts, exploded view 1-2 media
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 167
    12 Compaq ProLiant 6400R Maintenance and Service Guide part number 1-6 removing 2-33 removing, illustrated 2-33 replacing 2-33 memory errors, recorded to Log 3-57 memory modules See memory miscellaneous cable connectors, identified 4-3, 4-5 miscellaneous hardware kit, part number 1-3, 1-7
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 168
    1-7 fan 1-7 hard drive 1-7 drive 1-7 diskette drive 1-7 LVD 1-7 PCI 1-7 simplex board 1-6 system board 1-6 top access panel 1-3 parts handling 2-2 packaging 2-1 storing 2-1 transporting 2-1 password, disabling 3-62 password, disabling boot 4-7 PCI boards, configuring automatically 3-3 PCI card guide
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 169
    14 Compaq ProLiant 6400R Maintenance and Service Guide connectors, identified 4-5 LEDs, explained 4-9 LEDs, illustrated 4-9 overview 4-9 part number 1-5 rear panel connector, identified 4-2 removing 2-25 removing, illustrated 2-25 replacing 2-25 specifications 5-3 power supply blank cover, part
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 170
    4-13 SmartStart and Support Software CD booting from 3-4 contents 3-5 running utilities 3-5 running utilities from 3-6 software error recovery boot option 3-50 recovery from 3-48, 3-50 recovery timeout 3-50 software, required for servicing 2-1 specifications CD-ROM drive 5-5 diskette drive 5-4 hard
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 171
    16 Compaq ProLiant 6400R Maintenance and Service Guide system fan assembly uninstall switch 4-7 system interlock LEDs function 4-16 identifying interlock fault 4-16 illustrated 4-16 locating 4-16 system partition, accessing utilities from 3-5 system unit specifications 5-2 T tables 1.44-MB Diskette
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 172
    tape drive 3-29, 3-31 video display unit 3-25 thermal shutdown 3-50 tools required for servicing 2-1 software 2-1 type recommended 2-2 top access panel description 2-5 part number 1-3 removing 2-5 removing, illustrated 2-5 replacing 2-5 U Ultra2 SCSI simplex board See simplex board Upgrade Firmware
  • Compaq ProLiant 6400R | Compaq ProLiant 6400R Servers - Page 173
    18 Compaq ProLiant 6400R Maintenance and Service Guide V video connector, identified 4-4 disabling on-board 3-62, 4-7 test error codes 3-25 W from system 2-3 voiding warranty ix work area recommendations 2-1 Workstation Management, defined 3-64 wrist strap, using 2-1 X Xeon processor See processor
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
ProLiant 6400R
Maintenance and Service Guide
Third Edition (April 2000)
Part Number 401054-003
Spare Part Number 101978-003
Compaq Computer Corporation