Compaq ProLiant 6400R Compaq ProLiant 6400R Servers - Page 98

Array Diagnostic Utility - server series

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Diagnostics and Troubleshooting 3-31 6700 - 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, and the system board assembly. Table 3-16 SCSI Tape Drive Test Error Codes Error Code 6700-xx 6706-xx 6709-xx 6728-xx Description SCSI tape ID drive types test failed. SCSI disk SA/media test failed. SCSI disk-erase tape test failed. Media load and unload test failed. Recommended Action 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI tape drive signal and power cables and retest. 3. Replace the SCSI controller and retest. 4. Replace the SCSI tape drive and retest. 5. Replace the system board and retest. 8600 - 8699, Pointing Device Interface Test Error Codes The 8600 diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) and the system board assembly. Table 3-17 Pointing Device Interface Test Error Codes Error Code 8601-xx Description Pointing device interface test failed. Recommended Action 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Array Diagnostic Utility The ADU is a Microsoft Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers and run SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected errors. The error messages and codes in Table 3-18 include all codes generated by Compaq products. The system generates only codes applicable to the configuration and options in the server. ADU works by issuing multiple commands to the array controllers to determine if a error exists. The data can then be saved to a file. In severe situations, the file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate resolution immediately. NOTE: ADU does not write to the drives, destroy data, or change or remove configuration information.

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Diagnostics and Troubleshooting
3-31
6700
–
6799, SCSI Tape Drive Test Error Codes
The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives,
media changers, tape drive cabling, adapter boards, and the system board assembly.
Table 3-16
SCSI Tape Drive Test Error Codes
Error Code
Description
Recommended Action
6700-xx
SCSI tape ID drive types test failed.
6706-xx
SCSI disk SA/media test failed.
6709-xx
SCSI disk-erase tape test failed.
6728-xx
Media load and unload test failed.
1.
Run the System Configuration Utility and
verify the drive type.
2.
Replace the SCSI tape drive signal and
power cables and retest.
3.
Replace the SCSI controller and retest.
4.
Replace the SCSI tape drive and retest.
5.
Replace the system board and retest.
8600
–
8699, Pointing Device Interface Test Error Codes
The 8600 diagnostic error codes identifies failures with the pointing device (mouse, trackball,
and so on) and the system board assembly.
Table 3-17
Pointing Device Interface Test Error Codes
Error Code
Description
Recommended Action
8601-xx
Pointing device interface test failed.
1.
Replace with a working pointing device and
retest.
2.
Replace the system board and retest.
Array Diagnostic Utility
The ADU is a Microsoft Windows-based software tool designed to run on all Compaq servers
that support Compaq array controllers and run SmartStart 4.10 or later. The two main functions
of ADU are to collect all possible information about array controllers in the system and to
generate a list of detected errors. The error messages and codes in Table 3-18 include all codes
generated by Compaq products. The system generates only codes applicable to the configuration
and options in the server.
ADU works by issuing multiple commands to the array controllers to determine if a error exists.
The data can then be saved to a file. In severe situations, the file can be sent to Compaq for
analysis. In most cases, ADU provides enough information to initiate resolution immediately.
NOTE:
ADU does not write to the drives, destroy data, or change or remove configuration information.