Dell PowerVault DL2200 Hardware Owner's Manual - Page 147

Running the System Diagnostics, Using Online Diagnostics, Embedded System Diagnostics Features

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Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the Online Diagnostics. Dell™ Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable to identify the problem using the Online Diagnostics, then use the embedded system diagnostics. The files required to run Online Diagnostics for systems running supported Microsoft® Windows® and Linux operating systems are available at support.dell.com and on the DVDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. The embedded system diagnostics can be launched using Lifecycle Controller. For more information about using the controller, see Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to: • Run tests individually or collectively • Control the sequence of tests • Repeat tests Running the System Diagnostics 147

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Running the System Diagnostics
147
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test
your system's hardware without requiring additional equipment or risking
data loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Online Diagnostics
To assess a system problem, first use the Online Diagnostics. Dell™ Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications and printer ports, NICs, CMOS,
and more. If you are unable to identify the problem using the
Online Diagnostics, then use the embedded system diagnostics.
The files required to run Online Diagnostics for systems running supported
Microsoft
®
Windows
®
and Linux operating systems are available
at
support.dell.com
and on the DVDs that came with your system.
For information about using diagnostics, see the
Dell Online
Diagnostics User's Guide
.
The embedded system diagnostics can be launched using Lifecycle
Controller. For more information about using the controller, see Lifecycle
Controller documentation on the Dell Support website at
support.dell.com/manuals
.
Embedded System Diagnostics Features
The embedded system diagnostics provides a series of menus and options for
particular device groups or devices. The system diagnostics menus and
options allow you to:
•
Run tests individually or collectively
•
Control the sequence of tests
•
Repeat tests