Dell Venue Pro User's Guide - Page 100
System problems, Problem, Possible causes, Possible solutions, Troubleshooting, You cannot enable - unlock code
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Problem Possible causes Possible solutions You cannot enable certain call features Your service provider does not support these features, or you have not applied for services that provide these features. Contact your service provider. PIN Code is blocked You have entered an incorrect PIN code three consecutive times. Contact your service provider. If the service provider provides the SIM card's PUK code, use the PUK code to unlock the SIM card. System problems Battery does not charge The battery or battery charger is damaged. Contact the dealer. The phone's temperature is Adjust the battery charging below 0°C or higher than environment to avoid 45°C. extreme temperatures. Poor contact between the battery and charger. Check all connectors to ensure that all connections have been properly made. Unable to turn the phone on. The battery is empty. Battery contacts are not clean. Charge the phone. Seek your dealer's help to clean the contacts. 100 Troubleshooting