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HP 1600 HP Color LaserJet 1600 - User Guide - Page 87

Troubleshooting process, Follow the steps below when trying to solve a problem with the device.

UPC - 882780316614

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Troubleshooting process Use the troubleshooting checklist to solve issues with the device. Troubleshooting checklist Follow the steps below when trying to solve a problem with the device. Step number 1 2 3 4 Verification step Possible problems Solutions Is the power on? When the device is connected to a grounded power source, the control panel shows HewlettPackard with both the Ready and Attention lights blinking. The control panel will then display Initializing and then Ready, at which time only the green light will be on. No power due to failed power source, cable, switch, or fuse. 1. Verify that the device is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. Does Ready appear in the device control panel? Control panel shows an error. See Control panel messages for a list of common messages that will help you correct the error. The control panel should function without error messages. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Do information pages print? Print a Configuration page. Control panel displays an error message. See Control panel messages for a list of common messages that will help you correct the error. Media does not move smoothly through Clean the paper path. the device paper path. Poor print quality. See Print quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Does the device print from the computer? Connect the USB cable to the device and the computer. Use a wordprocessing application to send a print job to the device. Software is not installed correctly or an error occurred during software installation. The cable is not connected correctly. An incorrect driver is selected. Other devices are connected to the USB port. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. Select the proper driver. Disconnect the other devices and try again to print. ENWW Troubleshooting process 75

Section	Page
Printer basics	13
Quick access to printer information	14
User guide links	14
Where to look for more information	14
Setting up the printer	14
Using the printer	14
Printer configurations	16
HP Color LaserJet 1600 printer	16
Printer features	17
Walk around	19
Software	21
Software and supported operating systems	21
Software tips	21
How do I gain access to the printer features?	21
How do I get the latest printing software?	21
What other software is available?	22
Software for Windows	22
Printer drivers	22
Using Help	22
HP Toolbox	22
Uninstalling the printer software	22
Uninstalling software for Windows	22
To uninstall software for Windows 98 Second Edition and later	23
Uninstalling software for Windows by using Add or Remove Programs	23
Print-media specifications	24
General guidelines	24
Paper and print media	24
Printing and storage environment	25
Envelopes	25
Envelope storage and construction	26
Labels	27
Transparencies	27
Supported media weights and sizes	28
Tray 1 and Tray 2 media specifications	28
Control panel	31
Control panel features	32
Display	32
Understanding Supplies Status	32
Black, Yellow, Cyan, and Magenta Supplies Status gauges	33
Understanding Printer Status	33
Cancel Job button	33
Attention light	33
Ready light	33
Ready light and Select button	33
Left and Right arrow buttons	34
Printing tasks	35
Loading trays	36
Loading Tray 1	36
To load Tray 1	36
Loading Tray 2 or optional Tray 3	37
To load Tray 2 or optional Tray 3	37
Printing on special media	40
Printing on envelopes	40
Printing on labels	42
Transparencies	43
Printing on HP LaserJet glossy paper and HP LaserJet photo paper	44
Printing on letterhead or preprinted forms	45
Printing on HP LaserJet Tough paper	46
Printing on custom-sized print media or cardstock	47
Controlling print jobs	48
Printing by tray Source versus by paper Type or paper Size	48
Features in the printer driver	48
Setting a custom paper size	49
Printing in grayscale	49
Changing the color settings	49
Creating and using watermarks	49
Printing multiple pages on one sheet of paper (N-up printing)	49
Creating and using Quick Sets	50
Reducing or enlarging	50
Printing on different paper for the first page	50
Restoring the default printer-driver settings	50
To print from Windows	51
Gaining access to printer driver settings	51
Printing on both sides	53
Print on both sides of the paper	53
Canceling a print job	55
Color	57
Using color	58
HP ImageREt 2400	58
Media selection	58
Color options	58
Standard red-green-blue (sRGB)	58
Managing color options	60
Print in Grayscale	60
Automatic versus Manual color adjustment	60
Manual color options	60
Halftone options	60
Edge Control	60
RGB Color	61
Neutral Grays	61
Matching colors	62
How do I?	63
Print: How do I?	64
Print on special media, such as glossy or photo paper	64
Print on both sides of the paper	65
Print on envelopes and custom media sizes	66
Change the device print settings, such as print quality, in HP Toolbox	66
Print color documents from my computer in black and white only	66
Change color options	67
Other: How do I?	68
Changing print cartridges	68
To change the print cartridge	68
Managing the printer	71
Special pages	72
Demo page	72
Configuration page	72
Supplies Status page	73
Menu map	75
HP Toolbox	76
Supported operating systems	76
Supported browsers	76
To view the HP Toolbox	76
Status tab	77
Troubleshooting tab	77
Alerts tab	77
Set up Status Alerts page	77
Documentation tab	78
Device Settings	78
Other links	78
Maintenance	79
Managing supplies	80
Checking and ordering supplies	80
To check status and order using the control panel	80
To check and order supplies using HP Toolbox	80
Storing supplies	80
Replacing and recycling supplies	81
HP policy on non-HP supplies	81
Resetting the printer for non-HP supplies	81
HP anti-counterfeit Web site	81
Cartridge out override	82
Configuration	82
On-going operation	82
Cleaning the printer	83
To clean the fuser using HP Toolbox	83
Calibrating the printer	84
To calibrate the printer at the printer	84
To calibrate the printer from the HP Toolbox	84
Problem solving	85
Support strategy	86
Troubleshooting process	87
Troubleshooting checklist	87
Control panel messages	89
Alert and warning messages	89
Alert and warning messages	89
Critical error messages	90
Critical error messages	90
Clearing jams	92
Where to look for jams	92
To clear jams from inside the printer	93
To clear jams from Tray 2 or optional Tray 3	94
To clear jams from the top bin	95
Print problems	96
Print quality problems	96
Improving print quality	96
Understanding print-quality settings	96
To temporarily change print-quality settings	96
To change print-quality settings for all future jobs	96
Identifying and correcting print defects	96
Print-quality checklist	97
General print quality issues	97
Solving issues with color documents	101
Media-handling problems	103
Print-media guidelines	103
Solving print-media problems	103
Performance problems	104
Troubleshooting tools	106
Device pages and reports	106
Demo page	106
Configuration page	106
Supplies Status page	106
HP Toolbox	106
To view HP Toolbox	107
Troubleshooting tab	107
Service menu	107
Restoring the factory-set defaults	107
To reset the factory pre-set defaults	107
Cleaning the paper path	107
To clean the paper path	107
Calibrating the printer	108
Accessories and ordering information	109
Replacement supplies	110
Cable and interface accessories	111
Paper handling accessories	112
Paper and other print media	113
User-replaceable parts	115
Supplementary documentation	116
Service and support	117
Hewlett-Packard limited warranty statement	118
Print Cartridge Limited Warranty Statement	119
Availability of support and service	120
HP Care Pack™ Services and Service Agreements	120
Repacking the printer	121
To repack the printer	121
Service information form	122
Specifications	123
MFP specifications	123
Regulatory information	125
Introduction	126
FCC regulations	127
Environmental Product Stewardship program	128
Protecting the environment	128
Ozone production	128
Energy consumption	128
HP LaserJet printing supplies	128
Disposal of waste equipment by users in private households in the European Union	130
Material safety data sheet	131
Declaration of conformity	132
Country/region-specific safety statements	133
Laser safety statement	133
Canadian DOC statement	133
Korean EMI statement	133
VCCI statement (Japan)	133
Finnish laser statement	134

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Troubleshooting process

Use the troubleshooting checklist to solve issues with the device.

Troubleshooting checklist

Follow the steps below when trying to solve a problem with the device.

Step

number

Verification step

Possible problems

Solutions

Is the power on?

When the device is

connected to a grounded

power source, the control

panel shows

Hewlett-

Packard

with both the

Ready and Attention lights

blinking. The control panel

will then display

Initializing

and then

Ready

, at which time only

the green light will be on.

No power due to failed power source,

cable, switch, or fuse.

Verify that the device is plugged in.

Verify that the power cable is

functional and that the power switch

is on.

Check the power source by

plugging the device directly into the

wall or into a different outlet.

Test the outlet or connect another

device to the outlet to verify that the

outlet is functioning.

Does

Ready

appear in

the device control

panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control panel messages

for a list of

common messages that will help you

correct the error.

If the error persists, contact

HP Customer Care. See

HP Customer

Care

or the support flyer that came in the

device box.

Do information pages

print?

Print a Configuration

page.

Control panel displays an error message.

See

Control panel messages

for a list of

common messages that will help you

correct the error.

Media does not move smoothly through

the device paper path.

Clean the paper path.

Poor print quality.

See

Print quality problems

If the error persists, contact

HP Customer Care. See

HP Customer

Care

or the support flyer that came in the

device box.

Does the device print

from the computer?

Connect the USB cable to

the device and the

computer. Use a word-

processing application to

send a print job to the

device.

Software is not installed correctly or an

error occurred during software

installation.

Uninstall and then reinstall the device

software. Verify that you are using the

correct installation procedure and the

correct port setting.

The cable is not connected correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

Other devices are connected to the USB

port.

Disconnect the other devices and try

again to print.

ENWW

Troubleshooting process