HP Color LaserJet 4730 HP Color LaserJet 4730mfp - User Guide - Page 262
Determining MFP problems, Situation/Message, Solution
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Determining MFP problems Situation/Message Solution The control-panel display is blank, and internal fans are not running. Make sure that the MFP power is on. Press all the keys to see if one is stuck. Contact your HP-authorized service representative if these steps do not work. See HP customer care. The MFP is turned on, but the internal fans are not running. The MFP voltage is not correct. Messages appear on the control-panel display. Print media is jammed in the MFP. Make sure that the line voltage is correct for the MFP power configuration. (See the label that is inside the top cover on the MFP for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the MFP directly into the power receptacle. Make sure that the line voltage is in the correct range. (See the label that is inside the top cover on the MFP for voltage requirements.) See Understanding MFP messages. Check for jams. For more information, see Clearing jams. The control-panel display shows the wrong language or unfamiliar characters. Reconfigure the control-panel display language. 1. Turn the MFP off and then on. 2. When XXXMB appears on the control-panel display, press and hold 6 until all three LEDs flash once and then stay on. (This might take up to 20 seconds. 3. Release 6 and then press 6 again. An error occurs during a Digital Send job. Job failed. 4. Wait while the MFP completes its initialization sequence. When it is finished, the Select A Language menu appears on the control-panel display. Scroll to and touch the correct language. The MFP experienced an error during the digital sending job. The administrator should check on the status of the SMTP server. See Solving e-mail problems. The e-mail gateway could not accept the job because the attachment is too large. Reduce the size of the e-mail attachment by setting the maximum attachment size. Set the maximum attachment size on the Digital Sending tab of the embedded Web server. See Using the embedded Web server. A network connection is required for digital sending Try using a different file format or sending the document a few pages at a time. The MFP cannot find a network connection. The administrator should check to see if the MFP is connected to the network. See Solving network connectivity problems. 242 Chapter 12 Solving problems ENWW