HP Color LaserJet 4730 HP Color LaserJet 4730mfp - User Guide - Page 314
Printer pulls from incorrect tray, Media does not feed automatically
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Printer pulls from incorrect tray Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. For more Use a driver for this printer. information, see Printer drivers or Printer drivers for Macintosh computers. The specified tray is empty. Load media in the specified tray. Tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu. Change the setting to EXCLUSIVELY. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. Media does not feed automatically Media does not feed automatically Cause Solution Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, touch OK. The correct size media is not loaded. Load the correct size media. The input tray is empty. Load media into the input tray. Media from a previous jam has not been completely removed. Open the MFP and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the paper. Media does not feed from Tray 2, 3, or 4 Media does not feed from Tray 2, 3, or 4 Cause Solution The correct size media is not loaded. Load the correct size media. The input tray is empty. Load media in the input tray. The correct media type for the input tray is not selected in the From the MFP control panel, select the correct media type for MFP control panel. the input tray. Media from a previous jam has not been completely removed. Open the MFP and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. None of the optional trays appear as input tray options. The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional 294 Chapter 12 Solving problems ENWW