HP Color LaserJet 4730 HP Color LaserJet 4730mfp - User Guide - Page 315
Transparencies or glossy paper will not feed, Envelopes jam or will not feed in the MFP
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Media does not feed from Tray 2, 3, or 4 Cause Solution An optional tray is incorrectly installed. The media size is not configured correctly for the input tray. The guides in the tray are not against the paper. trays. For more information, see Printer drivers or Printer drivers for Macintosh computers. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the MFP. Print a configuration page or use the control panel to determine the media size for which the tray is configured. Verify that the guides are touching the paper. Transparencies or glossy paper will not feed Transparencies or glossy paper will not feed Cause Solution The correct media type is not specified in the software or printer Verify that the correct media type is selected in the software or driver. printer driver. The input tray is overfilled. Remove excess media from the input tray. Do not load more than 200 sheets of glossy paper or glossy film, or more than 100 transparencies in Tray 2, 3, or 4. Do not exceed the maximum stack height for Tray 1. Media in another input tray is the same size as the transparencies, and the MFP is defaulting to the other tray. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the MFP control panel to configure the tray to the media type loaded. For more information, see Printer drivers or Printer drivers for Macintosh computers. The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the MFP control panel to configure the tray to the media type loaded. See Configuring input trays. Transparencies or glossy paper might not meet supported media specifications. Use only media that meets the HP media specifications for this MFP. See Supported media weights and sizes. Envelopes jam or will not feed in the MFP Envelopes jam or will not feed in the MFP Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1. feed envelopes. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. ENWW Media-handling problems 295