HP Color LaserJet 4730 HP Color LaserJet 4730mfp - User Guide - Page 313
Media-handling problems, Printer feeds multiple sheets, Printer feeds incorrect size
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Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this MFP, see Supported media weights and sizes. Printer feeds multiple sheets Printer feeds multiple sheets Cause The input tray is overfilled. Print media is sticking together. Solution Remove excess media from the input tray. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE Do not fan media. Fanning can cause static electricity, which can cause media to stick together. Media does not meet the specifications for this MFP. Trays are not properly adjusted. Use only media that meets HP media specifications for this MFP. See Supported media weights and sizes. Make sure that the rear media-length guide indicates the length of media being used. Printer feeds incorrect page size Printer feeds incorrect page size Cause Solution The correct size media is not loaded in the input tray. Load the correct size media in the input tray. The correct size media is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information, see Printer drivers or Printer drivers for Macintosh computers. The correct size media for Tray 1 is not selected in the MFP From the control panel, select the correct size media for Tray control panel. 1. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the paper. ENWW Media-handling problems 293