HP Color LaserJet CM4730 Service Manual - Page 533

5. If the configuration page prints, check the following items. a. If the page prints correctly, then the MFP hardware is working. The problem is with the computer that you are using, with the printer driver, or with the program. b. If the page does not print correctly, the problem is with the MFP hardware. See Functional checks on page 617. 6. Does the image quality meet the user's requirements? If yes, go to step 7. If no, check the following items: ● Print the print quality troubleshooting pages. See Print quality troubleshooting pages on page 585. ● Solve the print quality problems, and then go to step 7. 7. At the computer, check to see if the print queue is stopped, paused, or set to print offline. Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Doubleclick HP Color LaserJet CM4730 MFP. -or- Mac OS X: Open Print Center (or Printer Setup Utility for Mac OS X V10.2), and double-click the line for the HP Color LaserJet CM4730 MFP. 8. Verify that you have installed the HP Color LaserJet CM4730 MFP series printer driver. Check the program to make sure that you are using an HP Color LaserJet CM4730 MFP series printer driver. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program that you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the MFP software installed. b. If you connected the MFP to the network, connect the MFP directly to a computer with a parallel cable. Redirect the MFP to the correct port, or reinstall the software, selecting the new connection type that you are using. ENWW Problem-solving process 513