HP Color LaserJet CM4730 Service Manual - Page 542
Table 6-2, Xx.yy Jam In Output Area
View all HP Color LaserJet CM4730 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 542 highlights
Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 13.13.00 JAM INSIDE RIGHT DOORS Paper is jammed inside the right doors. The 1. Follow the onscreen help to clear the front edge did not reach sensor SR1 within jam. the specified time after reaching sensor SR12. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser. 13.21.00 JAM IN TRAY X There is a paper jam inside the upper right Follow the onscreen instructions to find and door or inside the fusing unit. remove the jammed media. 13.30.00 JAM INSIDE DRAWER BELOW TRAY 1 Paper is jammed inside the drawer. 1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 13.31.00 JAM INSIDE UPPER RIGHT DOOR Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor). 1. Follow the onscreen help to clear the jam. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB. 13.XX.YY JAM IN OUTPUT AREA There is a paper jam in the output area. Follow the onscreen instructions to find and remove the jammed media. 13.XX.YY Jam In Paper Path There is a jam in the paper path. 1. Step through the onscreen instructions. 13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path 2. If paper is folding into an accordion shape, make sure the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 3. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 4. Upgrade formatter and DC controller firmware, which can be found in a single .RFU file from http://www.hp.com/support/ ljcm4730mfp. 522 Chapter 6 Problem solving ENWW