HP Color LaserJet CM4730 Service Manual - Page 537

Control-panel messages Table 6-2 Control-panel messages Control panel message Description No power to the MBM. NOTE: The MBM is powered by the printer through the communication cable connecting the two devices. Recommended action Check the communication cable between the MBM and the printer for a loose connection or damage. Make sure that the connector is securely attached. If the cable is damaged, replace the MBM unit. No power to the stapler/stacker. NOTE: The stapler/stacker is powered by the printer through the communication cable connecting the two devices. Check the communication cable between the stapler/stacker and the printer for a loose connection or damage. Make sure that the connector is securely attached. If the cable is damaged, replace the stapler/ stacker unit. 10.XX.YY Supplies Error A 10.XX.YY Supplies Error indicates either an error with one of the print cartridges or a notification of Override at out or Color Supply Out settings. 10.00.YY / 10.10.YY / 10.30.YY / 10.32.YY messages 1. Turn the MFP off and then back on. The values of XX are: ● 00 = memory error on supply ● 10 = memory tag missing ● 30 = non-HP supply in use ● 32 = unauthorized supply in use ● 70 = cartridge-out override activated (Override In Use) ● 71 = monochrome printing after color cartridge out activated (Printing Black Only) ● 80 = cartridge-out override deactivated because user limit reached (Override Not In Use) ● 81 = monochrome printing after color cartridge out deactivated (Not Printing Black Only) ● 88 = cartridge-out override deactivated because maximum use/wear limit reached (Override Not In Use) ● 89 = cartridge-out override deactivated because cartridge out of toner (Override Not In Use) 2. Swap the color cartridge indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, proceed to step 3. 3. Reset the connectors between the memory PCB (J4001) and the DC controller (J1021). 4. Replace the memory PCB. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. 10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY messages ● When Override at out is selected in the Replace Supplies menu AND a print cartridge reaches an out state, a 10.70.YY message is posted in the event log and the MFP continues to print. ● When the print cartridge subsequently reaches one of the three thresholds set for override, one of the following ● 90 = replace cartridge (Replace Cartridge) ● 92 = cartridge not engaged ENWW Control-panel messages 517