HP Color LaserJet CM4730 Service Manual - Page 558
Corrupt Firmware In External Accessory - mfp reviews
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Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action Authentication information is incorrect. A user name or password is incorrect. Please re-enter information. Type the information again. Authentication required Authentication has been enabled for this feature or destination. A username and password are required. Type the user name and password, or contact the network administrator. Authentication required to use this feature A user name and password are required. Type the user name and password, or contact the network administrator. Bad duplexer connection To continue turn off then on The duplexer is not connected properly and 1. Turn the MFP off and then on. must be reinserted before printing can continue. 2. Reconnect the duplexer and ensure that the connector is not damaged. If necessary, replace the duplexer. Calibrating The MFP is calibrating. No action is necessary. Check output device An error has occurred with the output device. Remove and reinstall the output device. Observe the LED on the device. If it is flashing or is amber, see Understand accessory lights for the 3-bin mailbox and stapler/stacker on page 550. Chosen personality not available. To continue touch OK. PJL encountered a request for a personality 1. Use the scroll bar to step through the that did not exist in the MFP. The job is help instructions. aborted and no pages will be printed. 2. Reprint using the correct driver for the device. 3. Reprint using a printer driver for a different printer language, or add the requested printer language to the MFP if possible. To see a list of available personalities, print a configuration page. Close drawer below Tray 1 This message is displayed when the drawer 1. Close the drawer. situated below tray 1 is open. 2. Check the switch. Replace the switch if necessary. Close right doors This message is displayed when the rightupper or right-middle door is open. 1. Close the door. 2. Check the switch. Replace the switch if necessary. Close small front door The small front door of the IPTU is open. 1. Close the door. 2. Check the switch. Replace the switch if necessary. Corrupt Firmware In External Accessory An error has been detected in the external accessory firmware. Update the firmware or resend the firmware RFU file. Corrupt Firmware In External Device (multi-bin mailbox only) The MBM needs a firmware upgrade. 1. Go to http://www.hp.com/support to download the latest firmware and review the upgrade procedure. 2. Install the latest firmware on the device. 3. If the new firmware does not correct the problem, replace the MBM unit. 538 Chapter 6 Problem solving ENWW