HP Color LaserJet CM4730 Service Manual - Page 554
Output Device Failure
View all HP Color LaserJet CM4730 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 554 highlights
Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 5. For trays 3 and 4, verify that connectors J8226 and 8211 on the paper deck driver PCB are securely connected. 6. If a loud clicking sound is heard while the MFP restarts, reinstall the lifter motor assembly and ensure that the gears are seated properly. Also ensure that the cassette pickup roller is properly installed. If the lifter motor assembly is damaged, replace the assembly and check for any obstruction. 62 NO SYSTEM To continue turn off then No system was found. on 1. Turn the MFP off and then on. 2. Reseat the firmware compact flash, making sure that it is in the first slot. 3. Replace the firmware compact flash (see Install a flash memory card on page 30) and the formatter. 64 ERROR To continue turn off then on A scan buffer error occurred. Turn the MFP off, and then turn the MFP on. 65.00.15 Output Device Failure After the MFP boot process, the external 1. device requested a new boot process. This can happen during an upgrade; the 24 V 2. power goes off momentarily, which makes the stapler/stacker think it is initializing again. Turn off the MFP. Disconnect the communication cable between the output device and the MFP. NOTE: During an upgrade of the 3. Check the connection pins for damage. external device, if the connection with the device is lost for 9 minutes, the firmware crashes with a 66.00.15 error and forces the 4. Reconnect the communication cable to the MFP, making sure the connector is properly screwed down in. user to reboot. It will then display a 5. Turn on the printer. Resend external accessory firmware message. 6. Reload the latest firmware bundle. 7. If none of the above corrects the problem, replace the stapler/stacker unit. 65.12.01 Output Device Failure The paddle (retainer) motor M1301 was not 1. Turn the MFP off then on. able to move the sensor flag to the home position detected by sensor PS1305. 2. Reinstall the stapler/stacker. This signal is generated by sensor PS1305 (paddle home-position sensor). Sensor PS1305 is located on the rear frame of the stapler/stacker, between the two DC motors: M1301 Paddle motor, and M1303 Feed Motor. 3. If none of the above corrects the problem, replace the stapler/stacker unit. 65.12.02 Output Device Failure Jogger-motor malfunction. The jogger home position could not be sensed by sensor PS1304. 1. Check for anything that might be obstructing or restricting the movement of the jogger guides. This signal is generated by sensor PS1304 2. Turn the MFP off then on. (jogger home-position sensor). Sensor 534 Chapter 6 Problem solving ENWW