HP Scanjet Enterprise 7000n HP Scanjet 7000n Series - User Guide
HP Scanjet Enterprise 7000n - Document Capture Workstation Manual
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- HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 1
HP Scanjet 7000n Series User Guide - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions by I.R.I.S., copyright 2007-2009, All Rights Reserved (Patent Pending). PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S. copyright 2007-2009. - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 3
basics Conventions used in this guide ...2 Product features ...3 HP Digital Sending Software (HP DSS 20 4 Configure the product Supported network protocols ...22 Configure the product to use the network 24 View or change network settings 24 Set or change the administrator password 24 Manually - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 4
to a network folder or USB storage device 50 Send or save a document using Quick Sets 51 Scan to a workflow destination ...52 7 Manage and maintain the product Use information pages ...54 Embedded Web Server ...55 Open the Embedded Web Server 55 Embedded Web Server options 55 Use HP Web Jetadmin - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 5
firmware ...76 Upgrade the product firmware 77 Upgrade the HP Jetdirect Inside firmware 77 8 Solve problems Error codes ...80 Basic troubleshooting 85 Installation problems ...86 Initialization or hardware problems ...87 Check the Ethernet connection 87 Check the power connection 87 Reset the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 6
93 An item loaded in the document feeder jams repeatedly 93 Clear jams from the paper path 93 Solve e-mail problems ...95 Validate the SMTP gateway address 95 Validate the LDAP gateway address 95 Solve network problems ...96 Contact HP Support ...97 Appendix A Supplies and accessories Order - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 7
program 115 Protecting the environment 115 Power consumption ...115 Plastics ...115 Material restrictions ...115 Disposal of waste equipment by users in private households in the European Union .... 116 Chemical substances ...116 For more information ...116 Safety statements ...116 Index - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 8
viii ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 9
1 Product basics ● Conventions used in this guide ● Product features ● Product walkaround ENWW 1 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 10
Conventions used in this guide Throughout this guide, several tips, notes, cautions, and warnings alert you about follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 11
HP Easy Select full color control panel ● Embedded Web Server to configure the product and gain access to support ● Document ● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect card ● file erase ● Authentication ◦ User access code authentication ◦ Windows (Kerberos and NTLM - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 12
LDAP ◦ Novell NDS ● Jetdirect card ◦ IPsec ◦ Password protection ◦ SSL ◦ TLS ◦ SNMPv3 ◦ 802.1x authentication ◦ IPP over TLS ● Secure communication between the product and network servers ● IPsec security (hardware) ● Support for HP High-Performance Secure Hard Disk Scanning and sending - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 13
view CAUTION: If you need to move the product, always lift the product from the base. Do not lift using the keyboard. 1 Power button 2 Document feeder latch 3 Hardware integration pocket (HIP) panel 4 USB connector for portable storage device 5 Control panel ENWW Product walkaround 5 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 14
3 USB ports 4 Network link speed indicators 5 Ethernet port 6 Covered Ethernet port for service access 7 EIO slot containing a Jetdirect card Serial number and model number location Model name HP Scanjet Enterprise 7000n 6 Chapter 1 Product basics Model number L2709A L2708A ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 15
2 Control panel ● Use the control panel ● Navigate the Administration menu ENWW 7 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 16
that the product is receiving data. The Ready LED indicates that the product is ready to begin processing any job. Resets the job settings to factory or user-defined default values. 10 Touch screen brightness- Use this control to increase or decrease the brightness of the touch screen adjustment - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 17
to sign in or sign out of the product. After you sign out, the product restores all options to the default settings. Touch the Network Address button to find information about the network connection. The current date and time appear here. You can select the format that the product uses to show the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 18
Error button to see a message that describes the error. The message also has instructions for solving the problem. Warning button. This button appears when the product has a problem opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 19
specific entries in each menu, see the built-in Help. Table 2-1 Administration menus Menu item Description Information menu Default default job options for each function. These are used if the user Initial Setup > Networking and I/O > on the HP Jetdirect configuration page. The default host - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 20
Default IP DHCP Release DHCP Renew Values and Description Specifies the method that TCP/IPv4 parameters will be configured on the HP default to when the Jetdirect server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 21
(Available only if the Config Method item is set to the Manual value) Configure parameters directly from the control panel: IP Address: receive and log syslog messages. Default Gateway: The IP address of the gateway or router used for communications with other networks. Idle Timeout: The time period - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 22
Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. Not applicable for HP Scanjet Enterprise 7000n Not - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 23
reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. The link speed and communication mode of the Jetdirect server must match the network (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half- - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 24
16 Chapter 2 Control panel ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 25
3 Supported utilities for Windows ● HP Web Jetadmin ● Embedded Web Server ● HP Digital Sending Software (HP DSS) ENWW 17 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 26
management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 27
Web Server resides on the product. It is not loaded on a network server. The Embedded Web Server provides an interface to the product that use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the Embedded Web Server, - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 28
Sending Software. This software runs as a service on a network server and allows multiple products to send jobs through the server. It is not necessary to install any software or drivers on individual user's computers. For information about compatible versions of HP DSS and to purchase the software - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 29
parameters on the product. You can configure these parameters from the Embedded Web Server or (for most networks) the HP Web Jetadmin software. ● Supported network protocols ● Configure the product to use the network ● Configure e-mail settings ● Configure other digital sending settings ENWW 21 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 30
MIB-II (Management Information Base) objects are supported. Specifies if the product responds to LLMNR requests over IPv4 and IPv6. Allows you to use TFTP to download a configuration file containing additional configuration parameters, such as SNMP or non-default settings, for an HP Jetdirect - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 31
for SNMP v3, which provides user authentication and data privacy through encryption. Specifies the individual host systems, or networks of host systems, that are allowed to access the server and the attached network product. Allows you to transmit private documents via the Internet and guarantee - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 32
Web Server and click the Networking tab. 2. In the left-side pane, click the Authorization option. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 3. Type the new password in the Password box and in the Confirm - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 33
and default gateway. 1. At the product control panel, touch the Administration button. 2. Touch the Initial Setup menu to open it. 3. Touch the Networking and option for manual settings. 9. Touch the option you wish to manually set and follow the onscreen instructions to manually change the option - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 34
button. 2. Touch the Initial Setup menu to open it. 3. Touch the Networking and I/O menu to open it. 4. Touch the option for the Jetdirect menu Touch the option for manual settings. 9. Touch the option for enabling manual settings. 10. Touch the option to turn on manual settings, and then touch - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 35
factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● Decreases product-generated network traffic ● Provides only pertinent information on the configuration page ● Allows the product control panel to display protocol-specific error and - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 36
an e-mail attachment. To use digital sending, the product must be connected to a local area network (LAN). Before you can send a document to e-mail, you must configure the product. NOTE: The instructions that follow are for configuring the product using the Embedded Web Server. You can also perform - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 37
is correct. ● Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). ENWW Configure e-mail - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 38
codes When the product is connected to the network Network Folder checkbox. 4. Set the default settings you want for all folders and then click the Apply button. 5. To specify network folders to which to save documents, click the Add button in the Quick Sets area and follow the onscreen instructions - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 39
Save to USB checkbox. 4. Set the default settings you want. 5. Click the Apply button. Configure quick sets 1. Click the General tab. 2. On the left navigation menu, click the Quick Sets Setup entry. 3. Click the Add button, and then follow the onscreen instructions. 4. When you are done, click the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 40
32 Chapter 4 Configure the product ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 41
5 Load originals ● Supported document sizes ● General document loading tips ● Document loading tips for mixed-size documents ● Load documents ENWW 33 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 42
Supported document sizes The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using heavier paper, the maximum capacity is decreased. The maximum capacity of the document feeder with card stock is 10 cards. Paper Type Width Standard stock 52-216 mm (2.1-8.5 in) - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 43
the Misfeed Detection feature. ● Verify that the hatch on the document feeder is latched securely. To properly close the hatch, press until you hear a click. ● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 44
set the stack in the document feeder. Do not drop the stack into the feeder and do not tap the top edge of the stack after placing the stack in the document feeder. ● Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 45
Job Build menu. 3. Touch the Job Build On setting and then touch the OK button. 4. Insert the first segment into the document feeder and then touch the Start button. The scanner scans the segment and then prompts you to insert the next segment you want to scan. NOTE: You can change the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 46
output tray. Ensure that the output tray does not extend beyond the surface on which the scanner sits. 2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 47
top. Rotate the stack 90 degrees and repeat. 5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder you have placed it in the document feeder. 6. Verify that the paper guides are aligned with the edges of the stack. ENWW Load - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 48
40 Chapter 5 Load originals ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 49
6 Scan and send documents ● Sign In ● Preview a scan ● Send a scanned document to one or more e-mails ● Fax a scanned document ● Save to a network folder or USB storage device ● Send or save a document using Quick Sets ● Scan to a workflow destination ENWW 41 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 50
the features available to you. 1. Touch the Sign In button. 2. Complete the required fields, and then touch the OK button. 42 Chapter 6 Scan and send documents ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 51
options on the Image Preview screen. 1 Home button Touch this button to open the Home screen. 2 Start button Touch this button to scan the document and send it to the specified destination. 3 Help button Touch this button for control-panel help. 4 Cancel Job button Touch this button to - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 52
3. To see a multi-page view of the scanned document and move, append, delete, or rotate pages, touch the - or two-sided, and then touch the Scan button. The pages are appended to the end of the document. Move pages 1. From the Image Preview screen, touch the View button. 2. Touch the pages you want - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 53
The e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. the e-mail feature, the product needs to be connected to a valid SMTP local area network that includes Internet access. Use the address book You can send e-mail to a - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 54
button to open the Home screen. 2 Send E-mail button Touch this button to scan the document and send an e-mail file to the specified e-mail addresses. 3 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it to open a pop-up screen that - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 55
and color originals. You can use default settings or change the scanning preferences and file formats. Send a document 1. Place the document face down in the document feeder. 2. From the Home screen, touch the E-mail button. 3. If prompted, type your user name and password. 4. Complete the From:, To - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 56
-up screen that will help you resolve the error or warning. 4 Help button Touch this button for control-panel Help. 5 Preview button Touch this button to display a preview that you can modify before faxing the scanned document. 6 Speed Dial Code field Touch this button to type a speed dial - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 57
the original document face down in the document feeder. 2. From the Home screen, touch the Fax button. 3. If prompted, type your user name and password. 4. Specify the code in the One Touch Speed Dials list. 5. (Optional) Touch the More Options button to change the settings for the document that - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 58
and save it to either a USB storage device or a network folder. Supported operating systems for folder destinations include Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008 and Novell. 1. Place the document face down in the document feeder. 2. If you are saving to a USB storage - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 59
buttons that have a small Start icon on them start scanning when you touch them. 3. If prompted, type your user name and password. 4. If a screen for sending the scanned document to e-mail, fax, or a network folder displays, complete the fields, and then touch the Start button. ENWW Send or save - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 60
. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display. The system administrator can also designate a printer - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 61
product. ● Use information pages ● Embedded Web Server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Security features perform routine cleaning as necessary. CAUTION: Before placing an item in the document feeder, make sure that the item does not contain wet glue, correction - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 62
Use information pages From the Home screen, touch the Administration button and then touch the Information option to view pages that give details about the device and its current configuration and status. ● Configuration/Status Pages ◦ Administration Menu Map ◦ Device Configuration Page ◦ Embedded - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 63
the HP Scanjet Enterprise 7000n is connected to a network, password. You can use the Embedded Web Server without being connected to the Internet; however, some features will not be available. ● Open the Embedded Web Server ● Embedded Web Server options Open the Embedded Web Server 1. In a supported - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 64
digital-sending configuration is performed by using the HP Digital Sending Software. The Fax tab allows you Networking tab allows you to change network settings from your computer when both the product and your computer are connected to an IP-based network. NOTE: The Networking tab can be password - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 65
is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 66
basic security feature is its ability to require a network login before a user can use the digital-sending functions. This prevents unauthorized users from walking up to the product and sending documents. Additionally, the product supports several authentication methods that offer a high level of - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 67
HP High-Performance Secure Hard Disks ● Manage certificates ● Authentication and authorization Secure the Embedded Web Server Assign a password for access to the Embedded Web Server so that unauthorized users fastest mode. Non-Secure Fast Erase is the default erase mode. ● Secure Fast Erase. Access - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 68
Secure Storage Erase feature includes stored fax files, address books, and HP and third-party application data. This feature will not impact data on flash-based product non-volatile RAM (NVRAM) that is used to store default settings, page counts, and similar data. This feature does not affect data - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 69
certificate, which allows for encryption and a reasonable level of trust for network communications with entities such as the LDAP server (communication that can include user names and passwords). However, some networks require trusted certificates. In these cases, you might be required to install - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 70
to manage product permissions. By default, the product will support Guest, Administrator, and User permission sets. The administrator can add permission sets, and can configure which sign-in method to use on control panel applications. ● Relationships Between Network Users or Groups and Device - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 71
Install the hardware integration pocket Use the included hardware integration pocket (packaged with the output tray) with a separatelypurchaseable HP accessory such as a secure card reader to provide secure access to your product. To install the hardware integration pocket, follow these steps. 1. - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 72
4. Using a credit card, gently pry up one edge of the hardware integration pocket insert, and then remove the insert. 5. Carefully thread the hardware integration pocket connector through the opening in the left side of the pocket. 6. Install the hardware integration pocket on the product as shown - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 73
7. Follow the installation instructions that came with the HP accessory, ensuring that you place the accessory cable such that you can fit the accessory on top of the hardware integration pocket. ENWW Install the hardware integration pocket 65 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 74
Clean the product Cleaning product components helps keep your product in optimal working order. ● Clean the touch screen ● Clean the product glass ● Clean the paper path ● Clean the rollers Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 75
cloth and unfold it. 3. Place the unfolded cloth into the document feeder. 4. Touch the Service button on the Home screen, touch the Menu button, touch the Maintenance button, touch the Clean Paper Path button, and then follow the onscreen instructions to clean the paper path. 5. Place up to five - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 76
conditions: ● The maintenance utility indicates that cleaning is needed. ● If the multipick detector has signalled multiple failures. ● If you experience repeated document jams. To clean the rollers, follow these steps: 1. Press the Power button to turn off the product. 2. Open the hatch. 3. Open - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 77
alcohol. 10. Close the hatch. 11. Press the Power button to turn on the product. 12. Update the product maintenance history. a. Touch the Service button on the Home screen, touch the Menu button, and then touch the Maintenance button. b. Touch the Clean Rollers button and record the maintenance - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 78
and scanning supplies You can purchase maintenance parts for your product. HP recommends that you purchase rollers and cleaning cloths before the existing consumables reach their service life. 1. See the HP parts Web site at www.hp.com/buy/parts. 2. Select your language, and then click the arrow - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 79
: ● When the Service menu indicates they are due for maintenance. ● If you experience repeated document jams and cleaning the rollers did not help. The roller replacement kit contains rollers and installation instructions. To order the replacement kit, go to www.hp.com/support. NOTE: The roller - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 80
remove the Jetdirect card. 3. Remove the replacement Jetdirect card from its packaging and insert the card into the card slot. a. Align the card with the guide rails in the slot. b. Firmly press the card into the slot until the card is seated, and then tighten each thumbscrew a little at a time - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 81
4. Connect the network cable to the card. 5. Reconnect the power and Ethernet cables, press the Power switch on the back of the product to the on position, and - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 82
2. Loosen the three screws which secure the back panel drawer to the product, and then slide the back panel/drawer far enough out so you can see the hard drive and reach the hard drive cables. 3. Unfasten the cable ties which secure the cables to the hard drive. 4. Press the connector tab on the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 83
5. To remove the drive, gently lift the drive rail lever on the left leading edge of the drive (1), slide the drive forward (2), and then remove the drive. 6. Remove the black plastic rails from the drive you just removed, and then attach them to the new drive. 7. Slide the new drive into the drive - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 84
the on position, and then press the Power button to turn on the product. Upgrade the firmware You can upgrade both the product firmware and the HP Jetdirect Inside firmware. ● Upgrade the product firmware ● Upgrade the HP Jetdirect Inside firmware 76 Chapter 7 Manage and maintain the product ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 85
the Home screen, touch the Service button and note the installed firmware version. NOTE: Touch the Details button to view additional information about the content of the installed firmware. 2. See www.hp.com/support, search for your product, and then look for a link to downloads to see if there is - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 86
than the version that you wrote down. If it is, right-click on the firmware link, following the instructions on the Web page to download the new firmware file. The file must be saved into :\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT on the computer that is running the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 87
types ● Control-panel messages ● Installation problems ● Initialization or hardware problems ● Operation problems ● Paper path problems ● Solve e-mail problems ● Solve network problems ● Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 88
Error codes Follow the displayed instructions and, if applicable, video to resolve an error. Error Type ADF empty Automatic calibration failed Communication failed Fan failed Hardware error Hatch open Lamp failed Mispick Multi-pick Multi-pick sensor failed Paper jam Description No document was - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 89
Restart option, and then touch the OK button. ● Make sure the product latch is closed. If you continue to have problems, it is possible that your firmware is out of date or has become corrupted. See www.hp.com/support to locate firmware updates for your product. ENWW Basic troubleshooting tips 81 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 90
settings. 1. Touch the Service button, touch the Maintenance button, touch the Menu button, and then touch the Resets button. 2. Touch the buttons associated with the subsystems you wish to reset to factory defaults, and then touch the Reset Settings Now button. 82 Chapter 8 Solve problems ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 91
product to process. Attention LED is on. The product has encountered a critical error, the nature of which is indicated on the display. Attention LED is flashing quickly. The product has encountered an error which requires user intervention, such as a paper jam or an open door. Attention LED is - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 92
problems with the product. Message type Description Status messages Warning messages Error of data and scan errors. These messages typically Error messages communicate that some action must be performed, such as clearing a jam. Some error job. Critical-error messages Critical error messages inform - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 93
appears on the control panel, follow the on-screen instructions to resolve the issue. If the product displays an "Error" or "Attention" message, and no steps are shown to resolve the issue, turn the product off then on. Contact HP support if you continue to experience issues with the product. To - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 94
Installation problems Cable type Power supply cable Ethernet cable Action The power securely connected between the product and a network router, Ethernet jack, or Ethernet switch. For additional Ethernet troubleshooting information, see www.hp.com/support, select your country/region, and then - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 95
Initialization or hardware problems ● Check the Ethernet connection ● Check the power connection ● Reset the product ● The a different port on the router or switch. 3. Verify that the network link speed indicator shows that the network is connected at 10, 100, or 1000 Mbps. The LED corresponding - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 96
error message indicating that initialization failed or the product could not be found when trying to use the product, you should reset the product. To reset the product, follow these steps: 1. Close the Embedded Web Server and optional HP the problem hp.com/support for assistance. 3. Press the Power - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 97
surge protector but the green LED is still not on, the power supply might be defective. See www.hp.com/support for assistance. Lamp stays on The lamp should time out and turn off automatically after a period of takes a moment after pressing a button for scanning to begin. ENWW Operation problems 89 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 98
sided page scans Make sure the scan option you select supports two-sided scanning. Scanned pages are missing at the straight Verify that the document feeder guides on the product are centered and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 99
scans. ● If you are scanning a large number of pages at one time, consider scanning fewer pages at a time to create more, smaller files. ENWW Operation problems 91 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 100
, touch the Service button on the Home screen, touch the Menu button, touch the Maintenance button, touch the Clean Rollers or Replace Rollers button, and then follow the onscreen instructions. Scanning fragile originals To safely scan fragile originals (photographs or documents on wrinkled or - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 101
you place the originals in the document feeder. The bottom of the scanned image is cut off By default, the product can scan media that guides touch the edges of the original. Clear jams from the paper path To clear a paper jam: 1. Remove originals from the document feeder. ENWW Paper path problems - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 102
(paper, staples, clips, etc.) that you see in the paper path. 5. Close the hatch until it snaps into place. 6. Reload the unscanned originals in the document feeder. 7. Resume scanning. 94 Chapter 8 Solve problems ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 103
port 25: Connect Failed. 4. If the SMTP gateway address is not valid, contact the network administrator. Validate the LDAP gateway address NOTE: This procedure is for Windows operating systems. the LDAP gateway address is not valid, contact the network administrator. ENWW Solve e-mail problems 95 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 104
Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, view the information pages. If you still cannot connect to the network after checking these items, see www.hp.com/support. 1. Are your power and power supply cables - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 105
Contact HP Support For support contact information, see the printed materials that came with the product, or see www.hp.com/support. ENWW Contact HP Support 97 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 106
98 Chapter 8 Solve problems ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 107
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 99 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 108
are available for ordering parts, supplies, and accessories. Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/buy/parts Contact an HP-authorized service or support provider. Embedded Web Server on page 55 100 Appendix A Supplies - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 109
the product. Accessories Item HP Scanjet 7000n Keyboard overlay Description Part number Keyboard overlays available in French, French (Canadian), German, Russian, and Spanish L2710A Cables and interfaces Item Description HP Jetdirect 630n IPv6 Gigabit Ethernet Provides support for IPv4 and - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 110
102 Appendix A Supplies and accessories ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 111
B Service and support ● Hewlett-Packard limited warranty statement ● OpenSSL ● Customer self repair warranty service ● Customer support ENWW 103 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 112
Hewlett-Packard limited warranty statement HP PRODUCT HP Scanjet 7000n DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 113
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 114
you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include code cannot be changed. i.e. this code cannot simply be copied and put under another distribution license [including the GNU Public License.] 106 Appendix B Service and support - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 115
is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 116
name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support Download software utilities, drivers, and electronic information www.hp.com/support Order additional HP service or maintenance agreements www.hp.com/go/carepack 108 Appendix - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 117
C Product specifications ● Physical specifications ● Power consumption ● Environmental specifications ● Certificate of Volatility ENWW 109 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 118
HP Scanjet Enterprise 7000n (with 508 mm (20 in) trays extended) Depth Width Weight 411 mm (16.2 in) 321 mm (12.6 in) 16.2 kg (35.6 lb) 685 mm (26.97 in) 406 mm (15.98 in) Power consumption For power consumption information, see the regulatory_supplement.pdf file in the product documentation - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 119
non-volatile flash memory (2 MB) to store system control data and user preference settings. Non-volatile memory does not store any customer scan data. To clear non-volatile memory and restore it to factory defaults, use the Embedded Web Server. Hard-disk-drive memory The product - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 120
112 Appendix C Product specifications ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 121
D Regulatory information ● Regulatory model number ● Environmental product stewardship program ● Safety statements ENWW 113 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 122
number should not be confused with the marketing name (HP Scanjet Enterprise 7000n) or product number (L2708A, L2709A). Additional regulatory information about your scanner can be found on the regulatory_supplement.pdf file in the product documentation. 114 Appendix D Regulatory information ENWW - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 123
Protection Agency's ENERGY STAR specifications for imaging equipment. The HP product contains the following materials that might require special handling at end-of-life: Mercury in the fluorescent lamp in the scanner following: HP Scanjet 7000n Series Type Weight Location User-removable Lithium - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 124
www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private office, your household waste disposal service or the shop where you purchased the product. Chemical substances HP is committed to providing our - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 125
5 messages, types of 84 security 58 touch screen buttons 10 conventions, document 2 covers, locating 5 CRL 61 crooked images 90 customer support online 108 ENWW cut-off images troubleshoot 93 D Data light locating 8 default gateway, setting 25 device discovery 22 digital fax configure 30 digital - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 126
solving 95 recipient lists 45 scan 28 security 58 sending documents 47 SMTP support 28 validating gateway addresses 95 F factory settings, restore 82 fax, settings 48 features 3 feed roller replace 71 feeding problems 92 firmware, upgrading Jetdirect 77 product 77 folders sending to 50 fragile - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 127
71, 101 password 24 passwords 58 physical specifications 109 ports included 3 power consumption 110 Power Save mode 89 power switch, locating 5 preview scan 43 problem-solving Error button, control panel touch screen 10 e-mail 95 messages, types of 84 product info 1 protocols, network 22 Q quick - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 128
Web Server 56 scanner reset 88 scanner lamp troubleshoot 89 scanning features 4 scanning to e-mail about 28, 45 address books 45 configure 28 control-panel settings 46 Embedded Web Server settings 56 LDAP support 28 recipient lists 45 sending documents 47 settings 28 SMTP support 28 validating - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 129
2 warranty Customer self repair 107 product 104 Web browser requirements Embedded Web Server 55 Web sites customer support 108 HP Web Jetadmin, downloading 57 order supplies 70 replacement parts 71 white scans troubleshoot 90 Wireless card part number 101 workflow, send to 52 ENWW Index 121 - HP Scanjet Enterprise 7000n | HP Scanjet 7000n Series - User Guide - Page 130
122 Index ENWW
HP Scanjet 7000n Series
User Guide