HP Scanjet Enterprise 7000n HP Scanjet 7000n Series - User Guide - Page 101

Originals are curling up in the output tray, The bottom of the scanned image is cut off

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A problem with the hardware might exist. Follow this procedure to test the product: 1. Ensure that the power supply is securely connected between the product and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. 3. Press the Power button to turn off the product, wait 30 seconds, and then press the Power button to turn on the product. 4. Try the scan again. Originals are curling up in the output tray Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when you place the originals in the document feeder. The bottom of the scanned image is cut off By default, the product can scan media that is up to 864 mm (34 in) long. For longer pages, the end of the document is not included in the scanned image. Make sure the job option you select reflects the page size of the document you are scanning. The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. ● Check that the originals are clean and unwrinkled. ● Use a cleaning cloth in the paper path. ● Clean the glass strips inside the document feeder. ● Clean the rollers. An item loaded in the document feeder jams repeatedly ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive notes on the original that must be removed. ● Make sure the paper guides touch the edges of the original. Clear jams from the paper path To clear a paper jam: 1. Remove originals from the document feeder. ENWW Paper path problems 93

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A problem with the hardware might exist. Follow this procedure to test the product:
1.
Ensure that the power supply is securely connected between the product and a live electrical outlet
or surge protector. Check that the green LED on the power supply case is on to verify that the
power supply is functional.
2.
If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3.
Press the Power button to turn off the product, wait 30 seconds, and then press the Power button
to turn on the product.
4.
Try the scan again.
Originals are curling up in the output tray
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in
the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when
you place the originals in the document feeder.
The bottom of the scanned image is cut off
By default, the product can scan media that is up to 864 mm (34 in) long. For longer pages, the end of
the document is not included in the scanned image.
Make sure the job option you select reflects the page size of the document you are scanning.
The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the
next step.
●
Check that the originals are clean and unwrinkled.
●
Use a cleaning cloth in the paper path.
●
Clean the glass strips inside the document feeder.
●
Clean the rollers.
An item loaded in the document feeder jams repeatedly
●
The item might not meet the guidelines for acceptable originals.
●
The item might have something on it, such as staples or self-adhesive notes on the original that
must be removed.
●
Make sure the paper guides touch the edges of the original.
Clear jams from the paper path
To clear a paper jam:
1.
Remove originals from the document feeder.
ENWW
Paper path problems
93