Home » Konica Minolta Manuals » Multifunction Devices » Konica Minolta bizhub C364e » Manual Viewer

Konica Minolta bizhub C364e PageScope Authentication Manager User Manual Versi - Page 185

Problems on Device Management - troubleshooting

View all Konica Minolta bizhub C364e manuals

Add to My Manuals
Save this manual to your list of manuals

Page 185 highlights

Troubleshooting 5 5 Troubleshooting 5.1 Problems on Device Management Problem Action Message "Failed to establish an SSL/TLS communication with the device." appears. Authentication Manager always uses SSL/TLS when having a communication with a device. (1) Use Web Connection to import a certificate to the device. (2) In the network settings, set "Enable SSL" of OpenAPI to "ON" or "Accept SSL communication only". (3) In the network settings, set "Enable SSL" of TCP socket IF to "ON". Message "The device is not supported. Confirm the device." appears. For the detailed setting method, refer to the relevant User's Guide of the device. The HDD is not installed or recognized. For details, contact your service representative. Authentication Manager 5-1

Section	Page
Contents	2
1 Introduction	12
1.1 What is Authentication Manager?	12
1.2 General setup operation	13
1.2.1 Server settings	13
1.2.2 Setting up the device	13
2 Basic operations	14
2.1 Logging on to Enterprise Suite	14
2.2 Basic operations	15
2.2.1 Top Menu page	15
2.2.2 Pages for the functions	16
3 Authentication Manager	18
3.1 User List	18
3.1.1 Available operations in the User List page	18
3.1.2 Viewing the user list	19
3.1.3 Specifying display settings for the user list	20
3.1.4 Registering a new user	21
3.1.5 Editing user information	24
3.1.6 Editing information of multiple users	24
3.1.7 Deleting a user	25
3.1.8 Importing data	26
3.1.9 Importing from a file	27
3.1.10 Creating an import file	28
3.1.11 Creating a deletion file	32
3.1.12 Checking the import result	33
3.1.13 Importing from a device	35
Selecting a device to be imported	35
Selecting a user to be imported	37
3.1.14 Checking the import result	38
3.1.15 Importing from an external server	40
Selecting an external server	40
Specifying user search conditions and acquired information	41
Selecting a user	43
3.1.16 Checking the import result	45
3.1.17 Deleting a user according to the external server	46
Selecting an external server	46
Selecting a user	46
3.1.18 Exporting data	47
3.1.19 Editing an exported file	49
Editing an exported file	49
Editing a text or CSV file	49
3.2 User Counter	51
3.2.1 Displaying the device list	51
3.2.2 Selecting a specific device	52
3.2.3 Displaying counter totals	52
3.2.4 Specifying display settings for the counter list	53
3.3 Account Track List	55
3.3.1 Available operations in the Account Track List page	55
3.3.2 Displaying the account track list	56
3.3.3 Registering a new account	57
3.3.4 Editing an account	57
3.3.5 Deleting an account	58
3.3.6 Importing data	58
3.3.7 Importing from a file	58
3.3.8 Creating a file to be imported	60
3.3.9 Creating a deletion file	64
3.3.10 Checking the import result	65
3.3.11 Importing from a device	67
Selecting a device to be imported	67
Selecting the account to be imported	69
3.3.12 Checking the import result	70
3.3.13 Exporting data	71
3.4 Account Track Counter	73
3.4.1 Displaying counter totals	73
3.5 Specifying a function permission template	75
3.5.1 Registering and editing function permission templates	76
Registering templates	76
Editing templates	78
3.5.2 Deleting function permission templates	79
3.6 Specifying a function permission	80
3.6.1 Setting by User	80
Setting by User page	80
Setting by User (by Device) page	83
3.6.2 Setting by Account Track	86
Setting by Account Track page	86
Setting by Account Track (by Device) page	89
3.6.3 Function permission operations	92
Giving priority to Setting by User	92
Giving priority to Setting by Account Track	93
3.7 Specifying a user group	94
3.7.1 Registering and editing groups	94
Specifying display settings for the group list	96
3.7.2 Deleting a group	96
3.8 Account Group Settings	97
3.8.1 Registering and editing groups	97
Specifying display settings for the group list	99
3.8.2 Deleting a group	99
3.9 Specifying a template	100
3.9.1 Registering and editing user templates	101
Registering user templates	101
Editing user templates	102
3.9.2 Deleting user templates	104
3.9.3 Registering and editing account track templates	104
Registering account track templates	105
Editing account track templates	106
3.9.4 Deleting account track templates	107
3.9.5 Registering and editing external server templates	107
Registering external server templates	108
Editing external server templates	109
3.9.6 Deleting external server templates	110
3.10 Specifying an external server	111
3.10.1 Registering a new server	112
3.10.2 Editing a server	119
3.10.3 Deleting a server	119
3.11 Managing a specific device	120
3.11.1 Editing device settings	121
3.11.2 Function Permission Setting for Public User	127
3.11.3 SSFC Authentication Settings	128
3.11.4 Specifying a list (User name)	129
Displaying a user template on the device panel	130
Displaying login history on the device panel	131
3.11.5 Specifying a list (Account name)	131
Displaying an account track template on the device panel	132
Displaying login history on the device panel	133
3.11.6 Specifying a list (External server name)	133
Displaying an external server template on the device panel	134
Displaying login history on the device panel	135
3.11.7 Registering a specific device	135
3.11.8 Unregistering a specific device	137
3.11.9 Checking the result of registering or unregistering a specific device	138
3.12 IC card information	140
Registering card information	140
3.12.1 Enabling/disabling IC card information	141
3.12.2 Checking or modifying card information	142
3.12.3 Specifying an IC card name	143
3.12.4 Deleting IC card information	143
3.13 IC Card Authentication Setting	144
3.13.1 IC card self-registration setting	144
3.13.2 IC card self-registration	145
3.14 IC Card Information Template Settings	146
3.14.1 Registering and editing an IC card information template	147
Registering templates	147
Editing a template	148
Registering IC card information (when the data type is \	148
Registering IC card information (when the data type is \	149
3.14.2 Deleting an IC card information template	149
3.15 Biometric information	150
3.15.1 Displaying a user list	151
3.15.2 Changing the biometric unit No.	152
3.15.3 Deleting biometric information	152
3.16 Bio Auth Setting	153
3.16.1 Biometric information self-registration setting	153
3.16.2 Biometric information self-registration	154
Self-registering biometric information	154
3.17 Biometric Authentication Server Setting	155
3.18 Changing the password	157
3.19 Checking the Biometric Unit No.	158
3.20 Specifying an administrator	159
3.20.1 Specifying the administrator	159
3.20.2 Adding an administrator	160
3.20.3 Deleting an administrator	161
3.21 Specifying a group manager	162
3.21.1 Adding a group manager	163
3.21.2 Deleting a group manager	164
3.22 Version	164
3.23 Using with Account Manager	165
Precautions for use with Account Manager	165
3.23.1 Real-time Upper Limit Settings	166
3.23.2 Operation when the Real-time Upper Limit Settings is enabled	166
3.23.3 Device panel display when logging on	167
If the residual number of pages for a user is greater than the reserved number of printable pages when a user uses the device:	167
If the residual number of pages by a user is smaller than the reserved number of printable pages when a user uses the device:	168
If the residual number of pages by a user group is greater than the reserved number of printable pages when a user uses the device:	168
3.24 Precautions on using Gateway for Biometric Authentication Manager	169
3.25 Operation for authentication	170
3.25.1 Internal authentication and external authentication	170
3.25.2 Handling a user for authentication	170
Handling regardless of internal authentication or external authentication	170
Handling regardless of the external server to perform authentication in the external authentication	171
3.25.3 Account track authentication	171
3.25.4 Default external server	172
3.25.5 Logging on to the device as the device administrator	172
3.25.6 License and authentication	172
4 Setting by Purpose	174
4.1 Performing device authentication using Authentication Manager	174
Performing device authentication	174
4.2 Restricting available device functions by user group or user	175
Restricting device functions	175
4.3 Switching available functions between devices in the account track to which a user belongs and devices in other account tracks	176
Template setting	176
4.4 Linking with an existing Active Directory for authentication	177
Linking with Active Directory	177
4.5 Simplifying authentication with IC card	178
Registering a card	178
4.6 Easily registering new card information for a user who lost an IC card	179
Easily registering card information	179
4.7 Easily registering a card already registered as one of other user	180
Easily registering a card user	180
4.8 Using biometric authentication to enhance security level	181
Performing biometric authentication	181
4.9 Using Public User	182
Configuring Public User Settings	182
4.10 Changing your password	183
Changing a password	183
4.11 Performing counter management by job or work besides user	184
5 Troubleshooting	185
5.1 Problems on Device Management	185
5.2 Problems on User Import	186