Home » Kyocera Manuals » Multifunction Devices » Kyocera TASKalfa 500ci » Manual Viewer

Kyocera TASKalfa 500ci 250ci/300ci/400ci/500ci/552ci Operation Guide Rev-1 - Page 345

Error Message, Checkpoints, Corrective Actions, Reference, Troubleshooting, the respective

View all Kyocera TASKalfa 500ci manuals

Add to My Manuals
Save this manual to your list of manuals

Page 345 highlights

Troubleshooting Error Message Checkpoints Corrective Actions Reference Page Cannot duplex print on this paper. Cannot execute this job. Cannot offset this paper. Cannot print the specified number of copies. Cannot staple at the specified position. Cannot staple this paper. Check the cover. Check the document processor. Check the finisher. Clean the slit glass. Confidential document is detected. Failed to specify Job Accounting. Failed to store job retention data. Did you select a paper size/ Select the available paper type. media type that cannot be Press [Continue] to print without duplex printed? using Duplex. 3-12 - This job is canceled because it is - restricted by Job Accounting. Press [End]. Did you select a paper size/ Select the available paper size/type. media type that cannot be Press [Continue] to print without offset? using Offset. 3-14 - Only one copy is available due to - processing too many jobs in parallel. Press [Continue] to continue printing. Press [Cancel] to cancel the job. Have you selected a position that cannot be stapled? Select a position that can be stapled. - Press [Continue] to print without using Staple. Did you select a paper size/ Select the available paper size/type. - type that cannot be stapled? Press [Continue] to print without using Staple. Is there any cover which is Close the cover indicated on the - open? touch panel. Is the document processor Close the document processor. - open? Is the top cover of the Close the top cover of the document 10-28 document processor open? processor. Is the document finisher set Set the document finisher correctly. - correctly? For details, refer to the respective Operation Guides. - Clean the slit glass using the cleaning 9-3 cloth supplied with the document processor. - The machine detects the documents 8-81 guard pattern. The scanned document is printed in blank and sending of the document is canceled. - The job is canceled. Press [End]. - - The job is canceled. Press [End]. - 10 10-7

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	8
To make copies	8
To print	8
To send documents	9
To send a FAX	10
Caution / Warning Labels	11
Installation Precautions	12
Environment	12
Other precautions	12
Power supply/Grounding the machine	13
Other precautions	13
Handling of plastic bags	13
Precautions for Use	14
Cautions when using the machine	14
Other precautions	15
Cautions when handling consumables	16
Other precautions	16
SAFETY OF LASER BEAM (USA)	17
Safety Instructions Regarding the Disconnection of Power (the United States)	19
Legal Restriction on Copying/Scanning	21
Legal and Safety Information	23
Legal Information	24
Regarding Trade Names	25
Energy Saving Control Function	29
Automatic 2-Sided Copy Function	29
Paper Recycling	29
Energy Star (ENERGY STAR®) Program	29
About this Operation Guide	30
Conventions in This Guide	31
Description of Operation Procedure	31
Originals and Paper Sizes	32
Icons on the Touch Panel	32
1 Part Names	33
Operation Panel	34
Machine	36
2 Preparation before Use	39
Check the Accessories	40
Documents Contained in the Included CD-ROM	40
Determining the Connection Method and Preparing Cables	41
Connection Example	41
Preparing Necessary Cables	42
Connecting Cables	43
Connecting LAN Cable (Optional)	43
Connecting USB Cable	44
Connecting the Power Cable	44
Power On/Off	45
Power On	45
Power Off	46
Low Power Mode and Auto Low Power Mode	47
Sleep and Auto Sleep	48
Adjusting the Operation Panel Angle	49
Switching the Language for Display [Language]	49
Setting Date and Time	50
Network Setup (LAN Cable Connection)	51
TCP/IP (IPv4) Setup (by Entering IP Addresses)	51
Installing Software	54
COMMAND CENTER (Settings for E-mail)	55
Sending E-mail	56
Loading Paper	58
Before Loading Paper	58
Loading Paper in the Cassettes	59
Loading Paper in the Multi Purpose Tray	62
Loading Envelopes	64
Specifying Paper Size and Media	66
Loading Originals	70
Placing Originals on the Platen	70
Loading Originals in the Document Processor	72
Original placement indicator	73
3 Basic Operation	75
Login/Logout	76
Enter key and Quick No. Search key	77
Using the Enter () key	77
Using the Quick No. Search () key	77
Touch Panel Display	78
Display for Originals and Paper	78
Original Preview	79
Selecting Color Mode	80
Copying	81
Adjusting Density	82
Selecting Image Quality	83
Zoom Copying	84
Duplex Copying	86
Collate/Offset Copying	88
Reserve Next	90
Interrupt Copy	91
Staple	92
Punch	94
Printing - Printing from Applications	96
Sending	98
Send as E-mail	99
Send to Folder (SMB)/Send to Folder (FTP)	100
Confirmation Screen of Destinations	103
Specifying Destination	104
Choosing from the Address Book	104
Choosing by One Touch Key	106
Choosing by Speed Dial	106
Sending to Different Types of Destinations (Multi Sending)	106
Using Document Box	107
What is Document Box?	107
Basic Operation for Document Box	109
Custom Box List	110
Document List	111
Viewing/Editing Box Details	112
Previewing Documents/Checking Document Details	113
User Privileges	114
Canceling Jobs	116
Canceling Jobs	116
Quick Setup Screen	117
Functions Available for Registration in the Quick Setup Screen	117
Changing Registration	118
Program (Copying and Sending)	120
Registering Programs	120
Recalling Programs	120
Editing and Deleting Programs	121
Registering Shortcuts (Copy, Send, and Document Box Settings)	122
Adding Shortcuts	122
Editing and Deleting Shortcuts	122
Using the Internet Browser	123
4 Copying Functions	125
Original Size	126
Paper Selection	127
Selecting the Cassette	127
Selecting the Multi Purpose Tray	128
Mixed Size Originals	130
Supported Combinations of Originals	130
Selecting How to Copy Originals	132
Original Orientation	133
When placing originals on the platen	133
When placing originals on the optional document processor	133
Output Destination	135
Combine Mode	136
2-in-1 Mode	136
4-in-1 Mode	136
Types of Page Boundary Lines	137
Margin/Centering Mode	138
Margin on the Back Side	138
Border Erase	140
Border Erase Sheet	140
Border Erase Book	140
Individual Border Erase	140
Border Erase to Back Page	141
Booklet from Sheets	142
For binding on the left side	142
For binding on the right side	142
For top binding	143
Cover Mode	145
Form Overlay	146
Page Numbering	147
Memo Mode	148
Layout A	148
Layout B	148
Types of Page Boundary Lines	149
Poster	150
Image Repeat/Double Copy	151
EcoPrint	153
Single Color Copy	153
Color Balance Adjust	154
Hue Adjustment	155
One-touch Image Adjust	157
Sharpness Adjust	158
Background Density Adjust	159
Continuous Scan	160
Auto Image Rotation	161
Negative Image	161
Mirror Image	162
Job Finish Notice	163
File Name	165
Priority Override	165
Repeat Copy	166
Selecting Repeat Copy	166
Outputting Repeat Copy Jobs	166
Maximum Number of Repeat Copy Jobs Retained	167
OHP Backing Sheet Mode	168
Blank Sheet	168
Copied Sheet	168
5 Sending Functions	171
Original Size Selection	172
Sending Size Selection	173
Zoom	175
Centering	176
Mixed Size Originals	177
1-sided/2-sided Selection	180
Original Orientation	181
File Format	182
File Separation	183
PDF Encryption Functions	184
Image Quality	186
Adjusting Density	187
Scan Resolution	188
Sharpness	189
Background Density Adjustment	190
Color / Grayscale / Black and White Selection	191
Continuous Scan	192
Border Erase	193
Enter Document Name/File Name	195
Enter E-mail Subject and Body	196
WSD Scan	197
Job Finish Notice	199
Send and Print	200
Send and Store	200
FTP Encrypted TX	201
Color Type	201
About Color Profiles	202
Selecting a color profile compatible with this device	202
6 Document Box	203
Using a Custom Box	204
Creating a New Custom Box	204
Storing Documents	206
Printing Documents	207
Sending Documents	208
Form Overlay from Custom Boxes	209
Editing Documents	210
Deleting Documents	213
Using a Job Box	214
Private Print/Stored Job Box	214
Quick Copy/Proof and Hold Print Box	215
Repeat Copy Box	217
Form for Form Overlay Box	219
Printing Documents Stored in Removable USB Memory	222
Limitations	222
Printing	222
Removing USB Memory	223
Saving Documents to USB Memory (Scan to USB)	224
Storing Documents	224
7 Status / Job Cancel	225
Checking Job Status	226
Available Status Screens	226
Displaying Status Screens	226
Checking the Detailed Information of Jobs	231
Checking Job History	233
Available Job History Screens	233
Displaying Job History Screen	233
Checking the Detailed Information of Histories	234
Sending the Log History	235
Setting the Destination	235
Automatic Log History Transmission	235
Manual Log History Transmission	236
Setting E-mail Subject	236
Pause and Resumption of Jobs	237
Canceling of Jobs	237
Priority Override for Waiting Jobs	238
Reordering Print Jobs	238
Checking the Remaining Amount of Toner and Paper	239
Device/Communication	240
Displaying Device/Communication Screen	240
Check of Device Status	240
Configuring the Devices	241
Removing the USB Memory	241
Canceling FAX Communication	242
8 Default Setting (System Menu)	243
Common Settings	244
Switching the Language for Display [Language]	244
Default Screen	244
Sound	245
Original/Paper Settings	246
Switching Unit of Measurement	253
Error Handling	254
Paper Output	256
Orientation Confirmation	257
Settings for Color Toner Empty Action	257
Function Defaults	257
Copy Settings	269
Paper Selection	269
Auto Paper Selection	269
Auto % Priority	270
Reserve Next Priority	270
Preset Limit	271
Quick Setup Registration	271
Sending Settings	272
Quick Setup Registration	272
Destination Check before Send	272
Color Type	273
Entry Check for New Destination	273
Setting the Default Send Screen	274
Document Box Settings	275
Registering / Editing Box	275
Default Setting	275
Job Box	275
Quick Setup Registration	275
Printer Settings	277
Emulation	277
Color Setting	278
EcoPrint	278
Override A4/Letter	279
Duplex	279
Copies	279
Orientation	280
Form Feed Timeout	280
LF Action	281
CR Action	281
Paper Feed Mode	282
Printing Reports/Sending Notice	283
Printing Reports	283
Send Result Report	284
Adjustment/Maintenance	286
Copy Density Adjustment	286
Send/Box Density Adjust	287
Drum Refresh	287
Correcting Fine Black Lines	288
System Initialization	288
Display Brightness	288
Silent Mode	289
Auto Color Correction	289
Color Registration	289
Color Calibration Cycle	292
Gray Adjustment	293
Color Calibration	294
Developer Refresh	295
Laser Scanner Cleaning	295
MP Tray Cleaning	295
First Print Position	296
Date/Timer	297
Date/Time	297
Date Format	297
Time Zone	298
Auto Panel Reset	298
Low Power Timer	299
Auto Sleep	299
Auto Error Clear	300
Interrupt Clear Timer	301
Editing Destination (Address Book/Adding One Touch Keys)	302
Adding a Destination	302
Editing a Destination	305
Adding a Destination on One Touch Key	306
Sort Settings	308
Narrow Down Settings	308
Internet Browser Setup	309
Internet Browser Setting	309
Browser Preferences	309
Proxy Settings	310
Applications	311
Installing Applications	311
Activating/Deactivating Application	312
Launching Applications	312
Deleting Applications	313
System Initialization	314
Restarting the System	314
Network Setup	315
Checking Host Name	315
TCP/IP (IPv4) Setup	315
TCP/IP (IPv6) Setup	315
Protocol Detail	317
NetWare Setup	318
AppleTalk Setup	318
WSD Scan Setup	318
WSD Print Setup	319
Secure Protocol	319
IPSec Setting	321
LAN Interface Setup	321
Interface Block Setting	322
USB Host (USB memory slot setting)	322
USB Device (USB interface setting)	322
Optional interface (Optional interface card setting)	322
Security Level (Security Level setting)	323
Document Guard Setting	323
Optional Functions	325
Overview of the Applications	325
Starting Application Use	325
Checking Application Details	326
Accessibility Display (Enlarged Touch Panel Display)	326
9 Maintenance	327
Cleaning	328
Original Cover / Glass Platen	328
Slit Glass/Dual scanning area	329
Separator	331
Transfer Roller	332
Toner Container and Waste Toner Box Replacement	334
Toner Container Replacement	334
Waste Toner Box Replacement	337
10 Troubleshooting	339
Solving Malfunctions	340
Responding to Error Messages	344
Alphanumeric	344
Responding to Send Error	349
Responding to Authentication Server Connection Error	352
Responding to an Attention Indicator Flashes	352
Clearing Paper Jams	353
Jam Location Indicators	353
Precautions with Paper Jams	354
Cassette 1	354
Cassette 2	355
Optional Cassettes 3 and 4	356
Multi Purpose Tray	357
Inside the Left Covers 1, 3 and 4	360
Duplex Unit	361
Duplex Unit and Cassette 1	362
Fixing unit	364
Optional Document Processor	366
Optional Document Finisher	367
Optional Job Separator	367
11 Management	369
User Login Administration	370
First User Login Administration	370
Enabling/Disabling User Login Administration	370
Login/Logout	371
Changing User Properties	375
Unknown login user name Job	377
Group Authorization Settings	378
Job Accounting	382
First Job Accounting Setup	382
Enabling/Disabling Job Accounting	382
Login/Logout	383
Adding an Account	384
Managing Accounts	385
Managing the Copier/Printer Counts	386
Restricting the Use of the Machine	386
Default Counter Limit	389
Counting the Number of Pages Printed	391
Printing an Accounting Report	394
Unknown Account ID Jobs	395
Checking and Printing Counter	395
Data Security Kit Operations	395
Appendix	397
Optional Equipment	398
Overview of Optional Equipment	398
Document Processor	400
Paper Feeder	400
3,000 Sheet Paper Feeder	400
Document Finisher	400
3,000 Sheet Document Finisher	400
Job Separator	401
Key Counter	401
Inserting the Key Counter	401
FAX Kit	402
Expansion Memory	402
Data Security Kit	402
Printed Document Guard Kit	402
Document Table	402
Character Entry Method	403
Entry Screens	403
Entering Characters	405
Paper	406
Cassettes 1	406
Cassettes 2 and the optional paper feeder	406
Optional 3,000 sheet paper feeder	406
Multi Purpose tray (MP tray)	406
Basic Paper Specifications	407
Choosing the Appropriate Paper	408
Special Paper	410
Specifications	414
Machine	414
Printer	417
Scanner	418
Document Processor (option)	419
Paper Feeder (option)	419
3,000 Sheet Paper Feeder (option)	419
Document Finisher (option)	420
3,000 Sheet Document Finisher (option)	420
Job Separator (option)	421
Environmental Specifications (25/25 ppm model and 30/30 ppm model)	422
Environmental Specifications (40/40 ppm model and 50/40 ppm model)	423
Glossary	424

Match case Limit results 1 per page

Troubleshooting

10-7

Cannot duplex print

on this paper.

Did you select a paper size/

media type that cannot be

duplex printed?

Select the available paper type.

Press [Continue] to print without

using Duplex.

3-12

Cannot execute this

job.

–

This job is canceled because it is

restricted by Job Accounting. Press

[End].

—

Cannot offset this

paper.

Did you select a paper size/

media type that cannot be

offset?

Select the available paper size/type.

Press [Continue] to print without

using Offset.

3-14

Cannot print the

specified number of

copies.

–

Only one copy is available due to

processing too many jobs in parallel.

Press [Continue] to continue printing.

Press [Cancel] to cancel the job.

—

Cannot staple at the

specified position.

Have you selected a

position that cannot be

stapled?

Select a position that can be stapled.

Press [Continue] to print without

using Staple.

—

Cannot staple this

paper.

Did you select a paper size/

type that cannot be stapled?

Select the available paper size/type.

Press [Continue] to print without

using Staple.

—

Check the cover.

Is there any cover which is

open?

Close the cover indicated on the

touch panel.

—

Check the document

processor.

Is the document processor

open?

Close the document processor.

—

Is the top cover of the

document processor open?

Close the top cover of the document

processor.

10-28

Check the finisher.

Is the document finisher set

correctly?

Set the document finisher correctly.

For details, refer to

the respective

Operation Guides

—

Clean the slit glass.

–

Clean the slit glass using the cleaning

cloth supplied with the document

processor.

9-3

Confidential

document is

detected.

–

The machine detects the documents

guard pattern. The scanned

document is printed in blank and

sending of the document is canceled.

8-81

Failed to specify Job

Accounting.

–

The job is canceled. Press [End].

—

Failed to store job

retention data.

–

The job is canceled. Press [End].

—

Error Message

Checkpoints

Corrective Actions

Reference

Page