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Sony PEG-N710C Operating Instructions (primary manual) - Page 190

Troubleshooting–Frequently Asked Questions, Frequently Asked Questions, Operating problems

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Troubleshooting - Frequently Asked Questions This section describes how to solve common problems you may encounter when using your CLIE handheld. If a problem arises, we suggest you charge your CLIE handheld. If the problem persists, review the following list of frequently asked questions for possible solutions before you contact Sony Customer Information Service Center. Note Thousands of third-party add-on applications are available for the Palm OS® platform. Sony does not support third-party applications. If you have a problem with a third-party application, please contact the developer or publisher of that software. Operating problems I do not see anything on my CLIE handheld's screen. Try each of these in turn: , Recharge your CLIE handheld. If your CLIE handheld still does not operate, try a soft reset. See "Resetting your Sony CLIE Handheld" (page 26). , Make sure that the HOLD switch is not in the on position. I get a warning message telling me my CLIE handheld's memory is full. , Purge records from Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your CLIE handheld. , Delete unused memos and records. If necessary, you can save a backup for these records. See explanations for each application. , If you have installed additional applications on your CLIE handheld, remove them to recover memory. See "Removing add-on applications" in the Read This First manual. , Some applications may not operate properly if the memory is limited. Continued on next page Chapter6 Additional information 190

Section	Page
Table of contents	4
About this manual	7
Chapter 1: Basic operations of your Sony CLIE Handheld	8
Turning on and off your Sony CLIE Handheld	9
Using the stylus	10
Using the Jog Dial™ navigator	12
Entering data into your Sony CLIE Handheld	13
Using Graffiti® writing to enter data	13
Using the onscreen keyboard	22
Using your computer keyboard	24
Changing the frontlight level	25
Resetting your Sony CLIE Handheld	26
Performing a soft reset	26
Performing a hard reset	27
Chapter 2: Using basic applications	28
Managing schedules and events (Date Book)	29
Scheduling an event	29
Checking schedules	36
Editing Date Book events	42
Using the Date Book menus	47
Managing addresses and phone numbers (Address Book)	49
Creating a new Address Book entry	49
Viewing Address Book entries	51
Editing Address Book entries	55
Using the Address Book menus	61
Managing tasks and things to do (To Do List)	63
Creating To Do List items	63
Viewing To Do List items	64
Checking off a To Do List item	65
Working with To Do List	66
Using the To Do List menus	70
Creating memos (Memo Pad)	71
Creating a new memo	71
Reviewing memos	73
Editing memos	76
Using the Memo Pad menus	78
Managing expenses (Expense)	79
Recording a new Expense item	79
Editing Expense items	81
Using the Expense menus	88
Using Calculator (Calc)	89
Calculating with Calculator	89
Using the Calculator buttons	90
Using the Calculator menus	90
Performing common tasks	91
Using the Application Launcher	91
Categorizing records	95
Finding records	98
Protecting your data (Security)	102
Attaching notes	108
Purging records	109
Using the Edit menu	110
Choosing fonts	111
Chapter 3: Exchanging and updating data using a HotSync® operation	112
What is a HotSync® operation?	113
Performing a local HotSync® operation with the cradle	114
Using the Palm™ Desktop for CLIE software	116
Starting the Palm Desktop for CLIE software	116
Basic operations of the Palm Desktop for CLIE software	116
Locating the Palm Desktop for CLIE components	117
Advanced HotSync® operations	118
Setting the HotSync® setup options	118
Customizing HotSync application settings (Conduit)	120
Creating a user profile to control multiple CLIE handhelds	122
Conducting an IR HotSync operation	124
Conducting a HotSync operation via modem	127
Conducting a HotSync operation via a network	133
Importing data from a Windows application	136
Synchronizing with external data (File Link)	138
Chapter 4: Communicating using your Sony CLIE Handheld	139
Beaming between your Sony CLIE Handheld and another Palm OS® PDA	140
What you can do with beaming	140
Beaming information	141
Receiving beamed information	142
Tips on beaming information	142
Using “Memory Stick®” media	143
What is “Memory Stick®” media?	143
Inserting and removing “Memory Stick” media	144
Protecting the data in “Memory Stick” media	146
Starting an application automatically when “Memory Stick” media is inserted	146
Formatting “Memory Stick” media	147
Exchanging data via “Memory Stick®” media	149
Starting Memory Stick Gate (MS Gate)	149
Creating the default folder in “Memory Stick” media	152
Copying your CLIE handheld data to “Memory Stick” media	153
Copying data in “Memory Stick” media to your CLIE handheld	155
Deleting data in “Memory Stick” media	157
Using the MS Gate menus	159
How to read the online manual	160
Chapter 5: Customizing your Sony CLIE Handheld (Preferences)	161
What you can do with Preferences	162
Changing the Buttons preferences	164
Assigning applications to buttons	164
Changing the full-screen pen stroke activities	165
Assigning applications to HotSync® buttons	166
Changing the Jog Dial™ navigator preferences	167
Setting the display format of the time, date, and numbers (Formats)	168
Selecting a country default	168
Selecting the time, date, and numbers formats	169
Setting the General preferences	170
Setting the time	170
Setting the date	171
Setting the automatic shut-off time	172
Setting sounds	173
Turning on or off the Beam Receive feature	174
Entering owner information	175
Creating Graffiti® ShortCuts	176
Setting the High Resolution Assist function	178
Chapter 6: Additional information	179
Backing up data of your Sony CLIE Handheld	180
Backing up data in your computer using a HotSync operation	180
Backing up your CLIE handheld data using “Memory Stick” media	181
Using data of another Sony CLIE Handheld	183
Using the Palm Desktop for CLIE software to transfer data	183
Using “Memory Stick” media to transfer data	185
Precautions	187
Notes on use	187
Battery considerations	188
Troubleshooting–Frequently Asked Questions	190
Frequently Asked Questions	190
Operating problems	190
Tapping and writing problems	192
Application problems	193
HotSync problems	194
Beaming problems	200
Recharging problems	201
Password problems	201
“Memory Stick ® ” media problems	202
If you cannot perform a HotSync operation	203
Getting Help	207
Specifications	208
Limited Warranty Statement	209
Index	213
A	213
Address Book	213
Application	213
Application buttons	213
B	213
Backing up data	213
Battery considerations	213
Beaming	213
C	213
Calculator	213
Categories	213
Copying	213
D	214
Date Book	214
Deleting	214
E	214
Entering data	214
Expense	214
F	214
Finding items	214
Frontlight	214
G	214
Graffiti writing	214
H	215
HotSync operation	215
I	215
J	215
Jog Dial navigator	215
L	215
M	215
Memo Pad	215
“Memory Stick” media	215
MS Gate	215
N	216
O	216
P	216
Palm Desktop for CLIE	216
Password	216
Performing a reset. See Reset	216
PIM (Personal Information Management)	216
Preferences	216
R	216
Reset	216
S	217
Setting	217
Stylus	217
T	217
To Do List	217
Transferring data between two CLIE handhelds	217
Troubleshooting	217
U	217