Sony PEG-N710C Operating Instructions (primary manual) - Page 203
If you cannot perform a HotSync operation, Check that the device driver is working properly
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Troubleshooting - Frequently Asked Questions If you cannot perform a HotSync operation If you have reviewed the items in the Troubleshooting list and the HotSync problem persists, try the following procedures to perform a HotSync operation. Check that the device driver is working properly Under Windows 2000 Professional 1 Right-click the My Computer icon and then click Properties from the shortcut menu. The System Properties window is displayed. 2 Click the Hardware tab and then click the Device Manager button. 3 Click the of Port (COM & LPT). The changes to and the Port details are displayed. 4 Press the HotSync button on the cradle. When the device driver functions properly, SonyPEG Virtual Port (COM*) appears. • If a "!" or an "X" mark is displayed, go to step 5 to remove the driver. • If SonyPEG is displayed properly, follow the procedures in "Checking for an unnecessary device driver in the Device Manager tab" later in this section. 5 Click USB Switcher in the Windows task tray and then select Exit from the shortcut menu. 6 Right-click SonyPEG (COM*) and then select Remove while SonyPEG (COM*) is displayed. The SonyPEG is displayed only for less than a minute after you press the HotSync button. 7 Click OK and then remove your CLIE handheld from the cradle. 8 Perform a soft reset of your CLIE handheld. 9 Restart your computer. 10 Place your CLIE handheld on the cradle and then press the HotSync button. Chapter6 Additional information 203