Symantec 360R Administration Guide - Page 132

Forcing a firmware update, Administration, LiveUpdate Now.

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132 Logging, monitoring and updates Updating firmware You can also change the address of the LiveUpdate server to check. See "Changing the LiveUpdate server location" on page 127. To run LiveUpdate now See "LiveUpdate tab field descriptions" on page 159. 1 In the left pane, click Administration. 2 In the right pane, on the LiveUpdate tab, under Status, click Run LiveUpdate Now. Forcing a firmware update If manually flashing the firmware does not work, you can force the firmware on to the appliance. Do this only if flashing firmware as instructed in "Flashing the firmware" on page 130 does not work, or if you are instructed to do so by Symantec Technical Support. Use Figure 9-6 and Figure 9-7 for reference in the following procedure. To force a firmware update 1 Note all of your configuration settings. 2 To turn off the power, press the power button on the back panel of the appliance. 3 Turn DIP switches 2 and 4 (4) to the on (up) position. 4 To turn on the power, press the power button (7). 5 On the LAN computer from which you will TFTP the firmware to the appliance, change its IP address to a static IP address outside the default IP address range (192.168.0.2-1.92.168.0.52). Also, do not give the computer the static IP address 192.168.0.1. 6 Copy the firmware file and the symcftpw utility into a temporary folder on your hard drive. 7 Double-click the symcftpw icon. 8 In the Server IP text box, type the IP address of the appliance. The default IP address of the appliance is 192.168.0.1. 9 In the Local File text box, type a file name for the firmware upgrade file. 10 Click Put. Wait several minutes before restarting the appliance. Flashing is complete when symcftpw reports that flashing is complete, LEDs 2 and 3 stop flashing alternately, the appliance has restarted, and then LEDs 1 and 3 are illuminated steadily. This may take several minutes.

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132
Logging, monitoring and updates
Updating firmware
You can also change the address of the LiveUpdate server to check.
See
“Changing the LiveUpdate server location”
on page 127.
To run LiveUpdate now
See
“LiveUpdate tab field descriptions”
on page 159.
1
In the left pane, click
Administration
.
2
In the right pane, on the LiveUpdate tab, under Status, click
Run
LiveUpdate Now.
Forcing a firmware update
If manually flashing the firmware does not work, you can force the firmware on
to the appliance. Do this only if flashing firmware as instructed in
“Flashing the
firmware”
on page 130 does not work, or if you are instructed to do so by
Symantec Technical Support.
Use
Figure 9-6
and
Figure 9-7
for reference in the following procedure.
To force a firmware update
1
Note all of your configuration settings.
2
To turn off the power, press the power button on the back panel of the
appliance.
3
Turn DIP switches 2 and 4 (4) to the on (up) position.
4
To turn on the power, press the power button (7).
5
On the LAN computer from which you will TFTP the firmware to the
appliance, change its IP address to a static IP address outside the default IP
address range (192.168.0.2-1.92.168.0.52).
Also, do not give the computer the static IP address 192.168.0.1.
6
Copy the firmware file and the symcftpw utility into a temporary folder on
your hard drive.
7
Double-click the symcftpw icon.
8
In the Server IP text box, type the IP address of the appliance.
The default IP address of the appliance is 192.168.0.1.
9
In the Local File text box, type a file name for the firmware upgrade file.
10
Click
Put
.
Wait several minutes before restarting the appliance. Flashing is complete
when symcftpw reports that flashing is complete, LEDs 2 and 3 stop
flashing alternately, the appliance has restarted, and then LEDs 1 and 3 are
illuminated steadily. This may take several minutes.