Symantec 360R Administration Guide - Page 141

Troubleshooting, Appendix

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A Appendix Troubleshooting This chapter includes the following topics: ■ About troubleshooting ■ Accessing troubleshooting information About troubleshooting The Debug information feature provides a high level of detail of the system events information in the log. Debug mode gives more detailed information in the status log that is useful for Symantec Technical Support or for troubleshooting. The default user mode provides general information about actions taken defined by the security policy. Warning: Enabling debug mode increases the number of log events and impacts performance. By design, all debug messages are in English only. Only use debug mode temporarily for troubleshooting purposes, and disable it immediately after debugging. The Forward WAN packets to LAN feature broadcasts all WAN side packets into the LAN for packet capturing (sniffing). This is a potential security issue, so ensure that you disable this feature when you are done troubleshooting. The security gateway also provides both PING and DNS Lookup testing tools to verify network connectivity and DNS resolution. Note: The PING troubleshooting tool should only be used to issue PING commands to other IP addresses; you cannot PING the appliance itself. The Result section of the Troubleshooting window shows the result of running a PING or DNS Lookup test.

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Appendix
A
Troubleshooting
This chapter includes the following topics:
■
About troubleshooting
■
Accessing troubleshooting information
About troubleshooting
The Debug information feature provides a high level of detail of the system
events information in the log. Debug mode gives more detailed information in
the status log that is useful for Symantec Technical Support or for
troubleshooting. The default user mode provides general information about
actions taken defined by the security policy.
Warning:
Enabling debug mode increases the number of log events and impacts
performance. By design, all debug messages are in English only. Only use debug
mode temporarily for troubleshooting purposes, and disable it immediately
after debugging.
The Forward WAN packets to LAN feature broadcasts all WAN side packets into
the LAN for packet capturing (sniffing). This is a potential security issue, so
ensure that you disable this feature when you are done troubleshooting.
The security gateway also provides both PING and DNS Lookup testing tools to
verify network connectivity and DNS resolution.
Note:
The PING troubleshooting tool should only be used to issue PING
commands to other IP addresses; you cannot PING the appliance itself.
The Result section of the Troubleshooting window shows the result of running a
PING or DNS Lookup test.