Symantec 360R Administration Guide - Page 147

Licensing 147 SYMANTEC GATEWAY SECURITY APPLIANCE LICENSE AND WARRANTY AGREEMENT 2. Content Updates: Certain Symantec software products utilize content that is updated from time to time (e.g., antivirus products utilize updated virus definitions; content filtering products utilize updated URL lists; some firewall products utilize updated firewall rules; vulnerability assessment products utilize updated vulnerability data, etc.; collectively, these are referred to as "Content Updates"). You may obtain Content Updates for each Software functionality which You have purchased and activated for use with the Appliance for any period for which You have (i) purchased a subscription for Content Updates for such Software functionality; (ii) entered into a support agreement that includes Content Updates for such Software functionality; or (iii) otherwise separately acquired the right to obtain Content Updates for such Software functionality. This license does not otherwise permit You to obtain and use Content Updates. 3. Limited Warranty: Symantec warrants that the Software will perform on the Appliance in substantial compliance with the written documentation accompanying the Appliance for a period of thirty (30) days from the date of original purchase of the Appliance. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, repair or replace any defective Software returned to Symantec within the warranty period or refund the money You paid for the Appliance. Symantec warrants that the hardware component of the Appliance (the "Hardware") shall be free from defects in material and workmanship under normal use and service and substantially conform to the written documentation accompanying the Appliance for a period of three hundred sixty-five (365) days from the date of original( purchase of the Appliance. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, repair or replace any defective Hardware returned to Symantec within the warranty period or refund the money You paid for the Appliance. The warranties contained in this agreement will not apply to any Software or Hardware which: A has been altered, supplemented, upgraded or modified in any way; or B has been repaired except by Symantec or its designee. Additionally, the warranties contained in this agreement do not apply to repair or replacement caused or necessitated by: (i) events occurring after risk of loss passes to You such as loss or damage during shipment; (ii) acts of God including without limitation natural acts such as fire, flood, wind earthquake, lightning or similar disaster; (iii) improper use, environment, installation or electrical supply, improper maintenance, or any other misuse, abuse or mishandling; (iv) governmental actions or inactions; (v) strikes or work stoppages; (vi) Your failure to follow applicable use or operations instructions or manuals; (vii) Your failure to implement, or to allow Symantec or its designee to implement, any corrections or modifications to the Appliance made available to You by Symantec; or (viii) such other events outside Symantec's reasonable control. Upon discovery of any failure of the Hardware, or component thereof, to conform to the applicable warranty during the applicable warranty period, You are required to contact us within ten (10) days after such failure and seek a return material authorization ("RMA") number. Symantec will promptly issue the requested RMA as long as we determine that You meet the conditions for warranty service. The allegedly defective Appliance, or component thereof, shall be returned to Symantec, securely and properly packaged, freight and insurance prepaid, with the RMA number prominently displayed on the