Vtech 5145 User Manual - Page 112

There is interference, during a telephone, conversation., My calls fade out, or cut in and out

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Troubleshooting Problem Suggestion There is interference during a telephone conversation. -OR- My calls fade out or cut in and out when I am using the handset. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliances or telephone base to another outlet. • Other electronic products can cause interference to your telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. • Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on your telephone while the microwave oven is in operation. Do not install this telephone in the same outlet or near a microwave oven. • If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/ surge protector) into a different location. If this solves the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably a higher location for better reception. • Disconnect the telephone base from the telephone jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply). • Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack with a telephone connected to it. Contact your DSL service provider for filter information. 108 www.vtechphones.com

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www.vtechphones.com
108
Troubleshooting
Problem
Suggest±on
There is interference
during a telephone
conversation.
-OR-
My calls fade out
or cut in and out
when I am using the
handset.
•
The handset may be out of range. Move ±t closer to the telephone base.
•
Appl±ances or other cordless telephones plugged ±nto the same c±rcu±t as the telephone base can
cause ±nterference. Try mov±ng the appl±ances or telephone base to another outlet.
•
Other electron±c products can cause ±nterference to your telephone. Try ±nstall±ng your telephone
as far away as poss±ble from the follow±ng electron±c dev±ces: w±reless routers, rad±os, rad±o
towers, pager towers, ±ntercoms, room mon±tors, telev±s±ons, VCRs, personal computers, k±tchen
appl±ances, and other cordless telephones.
•
M±crowave ovens operate on the same frequency as your telephone. It ±s normal to exper±ence
stat±c on your telephone wh±le the m±crowave oven ±s ±n operat±on. Do not ±nstall th±s telephone ±n
the same outlet or near a m±crowave oven.
•
If your telephone ±s plugged ±n w±th a modem or a surge protector, plug the telephone (or modem/
surge protector) ±nto a d±fferent locat±on. If th±s solves the problem, re-locate your telephone or
modem farther apart from each other, or use a d±fferent surge protector.
•
The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another locat±on, preferably a h±gher locat±on for better recept±on.
•
D±sconnect the telephone base from the telephone jack and plug ±n a corded telephone. If calls
are st±ll not clear, the problem ±s probably ±n the w±r±ng or local serv±ce. Contact your local serv±ce
company (charges may apply).
•
Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
with a telephone connected to it. Contact your DSL service provider for filter information.