ZyXEL ENC User Guide - Page 343
Troubleshooting, 10.1 Installation Problem, 10.2 Problem Accessing the ENC
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CHAPTER 10 Troubleshooting This chapter covers potential problems and the corresponding remedies. 10.1 Installation Problem The ENC or PostgreSQL cannot be installed properly 1 Make sure that the computer meets the minimum hardware and software requirements. See the quick start guide for more information. 2 Close all programs before the installation. 3 Remove any previous versions of the ENC software from your computer. See the Quick Start Guide for information on how to do this. 4 Stop PostgreSQL before the ENC installation if it has been installed in the same computer. 5 Re-install the ENC. 6 If the problem still persists, contact your vendor. You may need to provide the following information: • all LOG files under the "%ENC_install_path%\ENC\ENC\lib\configuration" directory, and "%install_path%\pgsql\installPG.log" and "%ENC_HOME%\bin\midas.log" files • the operating system name and version of the computer • the ENC version that you want to install • the PostgreSQL version if you have installed it before the ENC • a screenshot capture of the Command Prompt window that shows the ENC's installation progress 10.2 Problem Accessing the ENC I cannot access the ENC ENC User's Guide 343