3Com 3CCFEM556B User Guide - Page 61

Windows NT Troubleshooting - software download

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Windows NT Troubleshooting 55 Windows NT Troubleshooting Driver not loading correctly s Download the latest Service Pack from Microsoft (Service Pack 3 or newer). Check the event log s From the Start menu, select: s Programs/Accessories/AdminTools/ EventViewer s Check the event log for errors. s The event log lists any problems found during system operation. Modem won't install. s Check the version of Windows NT you are using. If it is version 3.5 or lower, you must upgrade to 3.51 or higher. Your machine's configuration could be interfering with the modem's setup. Follow these steps to see what resources are available: s Go into the Control Panel and check Ports to see what COM ports are defined. s Check Devices to make sure PCMCIA support is enabled. s The startup type should be "Boot" and the status should say "Started". s Check NT Diagnostics and take note of which IRQs (interrupts) and port addresses are available. Try IRQ 3 or IRQ 4 if IRQ 10 does not work. Modem won't fax. s Most Windows fax software will not work with Windows NT. Contact Microsoft for information about software for sending faxes. Windows NT Diagnostics s Open Windows NT Diagnostics. From Start menu, select Programs/Accessories/ Admin Tools/Windows NT Diagnostics. s Windows NT Diagnostics lets you see where the drivers are loading in I/O, IRQ, MEM ranges. s Check for conflicts. s Make sure the MEM range is valid.

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Windows NT Troubleshooting
55
Windows NT Troubleshooting
Driver not loading correctly
■
Download the latest Service Pack from
Microsoft (Service Pack 3 or newer).
Check the event log
■
From the Start menu, select:
■
Programs/Accessories/AdminTools/
EventViewer
■
Check the event log for errors.
■
The event log lists any problems found during
system operation.
Modem won’t install.
■
Check the version of Windows NT you are
using. If it is version 3.5 or lower, you must
upgrade to 3.51 or higher.
Your machine’s configuration could be
interfering with the modem’s setup. Follow
these steps to see what resources are available:
■
Go into the Control Panel and check Ports to
see what COM ports are defined.
■
Check Devices to make sure PCMCIA support
is enabled.
■
The startup type should be “Boot” and the
status should say “Started”.
■
Check NT Diagnostics and take note of which
IRQs (interrupts) and port addresses are
available. Try IRQ 3 or IRQ 4 if IRQ 10 does
not work.
Modem won’t fax.
■
Most Windows fax software will not work
with Windows NT. Contact Microsoft for
information about software for sending
faxes.
Windows NT Diagnostics
■
Open Windows NT Diagnostics. From Start
menu, select Programs/Accessories/
Admin Tools/Windows NT Diagnostics.
■
Windows NT Diagnostics lets you see where
the drivers are loading in I/O, IRQ, MEM
ranges.
■
Check for conflicts.
■
Make sure the MEM range is valid.